Transformative and quality-focused IT Professional with over 12 years' experience merging business needs with IT functions through system enhancements, data, and project management across the Financial, Healthcare, and Professional Services industries. Exceptional at leading the development of cutting-edge innovative technologies through the project management lifecycle, driving full-scale implementations from concept to delivery.
❖Transitioned principal clients (Northrup Grumman and Huntington Ingalls Industries) to an outsourced benefits management system for health plan enrollment for 125,000 plus employees.
❖Provided in-depth analysis, evaluation, and requirements gathering to implement services on the Total Benefits Administration platform; oversaw critical project deliverables in all phases of the SDLC to transition clients to a new web-based portal.
❖Leveraged SQL queries to manipulate data and create ad-hoc requests, utilized the DB2 mainframe to manage datasets and client files and audited test jobs to certify the functional reliability and access for each client's open enrollment date.
❖Employed advanced XML proficiencies to execute configuration changes within Aon's Your Benefits Resources (YBR) portal and utilized Oracle database/SQL to implement modifications to the Total Benefits Administration GUI.
❖Formulated test plans (unit/integration/regression/acceptance) incorporated approved updates for new and continuous procedures; facilitated testing review meetings to ensure proper system functionality and delivery of requirements.
❑Initiated and carried out new quality assurance methods based on customized configuration requirements to reinforce functionality and resolve system defects without adverse impact to existing provisions; reduced system defects by 90%.
❑Synthesized training documentation and visual aids for new processes and procedures for future projects; designed and regulated a SharePoint site for collaboration and knowledge transfer across departments and the offshore team.
❑Identified and recommended process improvement workflow changes; served as functional subject matter expert for Cobra and Severance.
❖Managed SDLC elements to implement new systems and enhance existing systems for three business units by analyzing business objectives, identifying areas of improvement, and leading implementation activities.
❖Wrote SQL queries for massively large relational databases in Microsoft SQL Server(SSRS). Worked with management to develop and document business requirements, performing business analysis process flow, modeling data flows between systems using flowcharts, created and updated use-cases, and technical requirements.
❖Developed Access databases, forms, and reports for end-users incorporating VB Script to provide a simulated prototype of the system under analysis to software development.
❖Performed regression testing to verify cross-compatibility with older code, and performed user acceptance testing to confirm the suitability of deployed solutions. Worked closely with Senior Management as subject matter expert and trained new staff members as needed.
❑ Achieved cost savings by implementing a new RegEd Xchange web platform that increased efficiencies and saved time; the platform was the department's pioneering effort in this area and was rolled out across the enterprise as a template
❑ Led transition from legacy systems to web-based applications that improved and automated manual processes
❑ Devised ways to reuse business and technical requirements processes across multiple projects- improving time and efficiencysee less
❖Defined technical project requirements to provide comprehensive solutions for implementing ATM, POS, and Debit Card services for key clients across large financial institutions on the Fiserv Debit Platform.
❖Executed in-depth business process and identifies crucial issues and gaps to facilitate change orders and requests utilizing Proprietary GUI system and Oracle database.
❖Leveraged smart sheets and service point applications to review requirement specification forms to ensure database implementations' quality and timeliness. Prioritize requests to provide solutions for business data analytic requirements.
❑ Facilitated database cleanup project that actualized innovative resolutions to reduce processing errors and high-risk transactions' liability; reduced processing time by 75%, leading to enhanced customer satisfaction.
❑ Participated in peer reviews to validate the performance of database modifications and process enhancements during the pre-production phase to minimize the risk of defects and optimize production outcomes.
Business Analysis | Systems Analysis | Requirements Gathering | SDLC | Functional Requirements | Release Planning | Data Queries Six Sigma | Configuration Management | Project Management | Business Process Flow | Gap Analysis | Technical Analysis | Data Mapping | Process Improvement | Data Analytics | System Implementation | Data Management | QA Testing & Debugging Business Intelligence | Vendor Relations | UAT | Stakeholder Management | Data Visualization
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