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Sweeny Todd Hair resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

A self-starter, who is able to work independently of supervision, More than 6 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, as well as planning/implementing proactive procedures and systems to avoid problems in the first place. Ambitious, career-focused job seeker, anxious to obtain an entry-level Medical coding position to help launch career while achieving company goals.

Skills
  • Problem Anticipation and Resolution
  • Relationship Building
  • Persuasion and Personal Influence
  • Word Processing
  • A team player acknowledged as “Total Quality Customer Service Professional”
  • Microsoft office suite proficiency (Word, Excel, PowerPoint).
  • Strong written and verbal communication skills.
  • Exceptional customer service and listening skills.
  • Excellent interpersonal skills.
  • Good organizational skills.
  • Ability to work effectively as part of a team in a customer driven environment.
  • Strong analytical skills.
  • Excellent telephone etiquette.
  • Proven sales know-how
  • Customer service oriented.
  • Highly resourceful in the completion of projects, effective at multi-tasking and a strong commitment to excellence.
Work History
11/2018 to Current SWEENY TODD HAIR Marriott Vacations Worldwide | Phoenix, AZ,
  • Maintaining an appointment calendar through scheduling.
  • Demonstrating and selling styling products.
  • Learning and perfecting new styles and technique
  • Maintaining work stations and sanitizing tools and equipment.
  • Applying chemical setting, straightening, or curling solutions.
  • Using curlers, rollers, hot irons, and curling irons.
  • Applying hair color, dye, and tints.
  • Administering therapeutic scalp and hair treatments.
  • Applying hot towel treatments, Greeted customers and consulted them on desired look.
  • Washed, cut and styled clients’ hair.
  • Up-sold product 2 out of 3 sales on average.
  • Served approximately 7 clients on average daily.
  • Handled salon management duties such as ordering inventory.
  • Provided beauty consultation and salon services to clients.
  • Oversaw new stylist orientation and training.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Permed, relaxed and bleached hair for customers daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Processed payments, entering sales in register for prompt customer service.
07/2016 to 08/2018 Hairstylist Berry Plastics | Anaheim, CA,
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Distributed business cards outside of salon to generate new business.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Counted and documented opening and closing cash amounts daily.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Educated customers on products to maximize benefits.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Escorted guests to and from treatment rooms for specialty salon services.
01/2006 to 01/2013 Customer Care Supervisor 21ST CENTURY TECHNOLOGY, LIMITED | City, STATE,
  • Troubleshooting customers technical problems.
  • Support HR Manager in recruitment process.
  • Monthly statement rendition.
  • Daily maintenance of an account ledger for the purpose of monitoring of revenue for management decisions.
  • Channeling customers request/complaints to the appropriate department.
  • Follow up to ensure that customers’ requests/complaints are properly attended to.
  • Update customers on the position of their complaints/requests and update them of the resolution/completion of the same.
  • Liaise with the various branches to ensure that customers accounts are promptly credited as soon as payment is confirmed.
  • Work as a team with the installers to ensure that new lines are promptly installed and reported faults are cleared and logged on the database.
  • Liaise with other units to ensure that customers’ complaints/faults are properly and promptly reported and resolved.
  • Relating with billing department to make sure customers get their bills on time.
  • Market Maintenance Services to subscribers and follow up.
  • Attending to outside Plant Technicians on subscribers problems.
  • Writing weekly performance reports on customers activities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Expected in 05/2021 CPC Certification | Certified Professional Coder AAPC CPC, Online, GPA:
Expected in 2016 Cosmetology Licence | Cosmetology The Salon Professional Academy, South Plainfield, NJ, GPA:
Expected in 2003 B.Sc. | Political Science Ado Ekiti University, , GPA:
Certifications
  • Certified Professional coder, (CPC)

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Resume Overview

School Attended

  • AAPC CPC
  • The Salon Professional Academy
  • Ado Ekiti University

Job Titles Held:

  • SWEENY TODD HAIR
  • Hairstylist
  • Customer Care Supervisor

Degrees

  • CPC Certification
  • Cosmetology Licence
  • B.Sc.

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