Hardworking Advocate working diligently on behalf of oncology patients to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Experienced advocate with over 8 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 5 in the development of Oncology Newsletter
Awarded the David Notter Award in Oncology. For service above and beyond. My quick attention to a patient appointment request, saved their life.
Skills
Recordkeeping requirements
Documentation skills
Flexible & Adaptable
Collaboration
Good listening skills
Customer service
Multitasking abilities
Teamwork
Organization and Time management
Verbal and written communication
Work History
Survivorship Advocate (Navigator), 02/2020 to Current Cvs Health – Jackson, MS,
Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Call patients that have complfor needs like scheduling and follow ups, providing expert support in every interaction.
Maintained positive relationships with service providers and providers relevant to oncology program operations.eted chemotherapy or radiation treatment to schedule their survivorship appointment.
Completed physical and digital reporting on oncology treatment.
Delivered friendly service
Managed required paperwork to help individuals sign up for cancer survivorship services.
Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
Collaborated on program operations with Maggie Ellings, DNP, including offering feedback from participants and improvement recommendations.
Educated potential participants on available services and processes to engage in program.
Patient Intake Coordinator, 10/2018 to 02/2020 Confluence Health – City, STATE,
Demonstrated respect, friendliness and willingness to help wherever needed.
Resolved problems, improved operations and provided exceptional service.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Maintained energy and enthusiasm in fast-paced environment.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Used Microsoft Word and other software tools to create documents and other communications.
Worked flexible hours; night, weekend, and holiday shifts.
Used coordination and planning skills to achieve results according to schedule.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lead Trainer Call Center, 08/2013 to 07/2018 Confluence Health – City, STATE,
Training in a call center. Selected training aids, including demonstration models, computer tutorials, handbooks and reference works to use in classroom.
Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
Provided in-house training to new employees concerning maintenance of standardized training approaches.
Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Teamed with my manager to brainstorm ways to enhance and improve training effectiveness.
Developed and delivered up-to-date training information to enhance employee performance.
Facilitated learning through variety of delivery methods, including classroom instruction, on-the-job coaching.
Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
Education
High School Diploma: , Expected in 05/1981 Bloomfield High School - Bloomfield, NM GPA:
Associate of Science: Business, Expected in 12/2011 Wenatchee Valley College - Wenatchee, WA GPA:
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