Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.

  • Verifying insurance
  • Updating charts
  • Obtaining authorizations
  • Facility coordinating
  • MIPS standards
  • Following up with patients
  • Written Communication
  • Organization and Time management
  • Interpersonal Communication
  • Conflict resolution
  • Compassion
  • Analytical skills
  • Computer skills
  • Medical coding
Work History
Surgery Scheduler, 05/2013 - 08/2015
Providence Health & Services Plainview, TX,
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries.
  • Completed and filed financial documentation for accounting purposes.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for 3 surgeons based on optimal patient loads and clinician availability.
  • Organized patient files and streamlined operations to improve efficiency.
  • Answered phone calls and messages for 3 surgeons in regards to upcoming surgeries, scheduling appointments, explaining insurance benefits, copayments, and coinsurance, and handling patient inquiries.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Found billing codes by coordinating with 3 physicians in order to preauthorize, schedule, and bill surgeries.
Medical Assistant, 06/2008 - 08/2013
Envision Healthcare Gainesville, FL,
  • Obtained all prescribed laboratory testing.
  • Oriented and trained new staff on proper procedures and policies.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Ambulated, turned and positioned patients.
  • Collected histories, vitals and current complaints via patient interviews.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Assisted physicians in follow-through of care.
  • Attended required training, education and meetings.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge nurse.
  • Documented vital signs and health history for the cardiac floor patients.
  • Tested and recorded blood glucose levels.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Installed, maintained, and removed IV caths, and urinary caths.
  • Checked, cleaned, and dressed wounds.
  • Performed various tasks as directed by the charge nurse.
STNA, 01/2002 - 05/2008
Hempfield Manor Greensburg, PA,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds such as bed sores, behavioral concerns and medically relevant symptoms.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients in range-of-motion exercises.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge nurse.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient care.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for average of 10 patients per shift in a long term care/rehabilitation facility, delivering high-quality, efficient support to meet all needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep charge nurses informed of changes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering noninvasive treatments and evaluating patient needs.
  • Transported patients between rooms and appointments or testing locations.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Bachelor Of Arts : Sociology/ Criminal Justice, Expected in 06/2000
Wright State University - Dayton, OH
Nurse Aid Certification : , Expected in 12/2001
Sinclair Community College - Dayton, OH
Medical Assistant Certification : , Expected in 12/2008
Sinclair Community College - Dayton, OH

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Resume Overview

School Attended

  • Wright State University
  • Sinclair Community College
  • Sinclair Community College

Job Titles Held:

  • Surgery Scheduler
  • Medical Assistant
  • STNA


  • Bachelor Of Arts
  • Nurse Aid Certification
  • Medical Assistant Certification

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