Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Skills
Verifying insurance
Updating charts
Obtaining authorizations
Facility coordinating
MIPS standards
Following up with patients
Written Communication
Organization and Time management
Interpersonal Communication
Conflict resolution
Compassion
Analytical skills
Computer skills
Medical coding
Work History
Surgery Scheduler, 05/2013 - 08/2015 Providence Health & Services – Plainview, TX,
Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
Verified insurance coverage and obtained pre-authorizations.
Educated patients about surgeries and provided treatment plan documentation.
Coordinated with facilities to set up surgeries.
Completed and filed financial documentation for accounting purposes.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Managed master calendar and scheduled appointments for 3 surgeons based on optimal patient loads and clinician availability.
Organized patient files and streamlined operations to improve efficiency.
Answered phone calls and messages for 3 surgeons in regards to upcoming surgeries, scheduling appointments, explaining insurance benefits, copayments, and coinsurance, and handling patient inquiries.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Found billing codes by coordinating with 3 physicians in order to preauthorize, schedule, and bill surgeries.
Medical Assistant, 06/2008 - 08/2013 Envision Healthcare – Gainesville, FL,
Obtained all prescribed laboratory testing.
Oriented and trained new staff on proper procedures and policies.
Obtained client medical history, including medication information, symptoms and allergies.
Collected and documented patient medical information such as blood pressure and weight.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Completed clinical procedures and gathered patient data for interpretation by physician.
Ambulated, turned and positioned patients.
Collected histories, vitals and current complaints via patient interviews.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Taught patients about medications, procedures and care plan instructions.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Assisted physicians in follow-through of care.
Attended required training, education and meetings.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge nurse.
Documented vital signs and health history for the cardiac floor patients.
Tested and recorded blood glucose levels.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Installed, maintained, and removed IV caths, and urinary caths.
Checked, cleaned, and dressed wounds.
Performed various tasks as directed by the charge nurse.
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