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Surgery Scheduler Resume Example

Resume Score: 80%

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SURGERY SCHEDULER
Summary

Empathic, effective and motivated office assistant able to combine clinical and administrative experience with compassion to meet challenges facing today's healthcare organizations. Looking to join a medical team dedicated upholding highest standards of patient care.

Skills
  • Patient relations
  • Medical software applications
  • Customer service
  • Knowledge of medical terminology
  • Understanding of medical laws
  • Knowledge of HIPAA regulations
  • Healthcare coding competency
  • Medical records management
  • Insurance precertification processes
  • Meticulous attention to detail
  • Precertification requirements
  • Understanding of medical terms
  • Critical thinking proficiency
  • Strong medical ethic
  • Bi-lingual in English and Spanish
  • Medical coding capability
Experience
Urology Specialists of the Carolinas PLLC | Matthews, NCSurgery Scheduler05/2020 - Current
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Distributed treatment and procedural information to patients.
  • Worked with operating facilities to schedule procedures on behalf of 3 providers.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Updated patient financial information to ensure accuracy.
  • Created and maintained accurate and confidential patient files.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Metrolina Eye Associates | Matthews, NCPatient Service Representative01/2020 - 04/2020
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Answered patient questions and fielded complaints.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
Carta Internal Medical, ProHealth | Manchester , CTMedical Administrative Assistant09/2018 - 12/2019
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Developed productive working relationships with numerous insurance company representatives.
  • Managed patient referrals daily through multi-line telephone system and online
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Analyzed information from medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Contacted insurance companies to obtain the necessary preauthorizations needed for upcoming tests and procedures.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
  • Used insurance online site to input claim, prior authorization and other important medical data into the system.
Carta Internal Medicine, Healthwise LLC | Manchester, CTMedical Office Assistant12/2006 - 09/2018
  • Interviewed patients to collect medical information and insurance details.
  • Maximized office efficiency by answering more incoming calls per day to provide office information and transfer calls to desired personal.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Assisted with referrals and prepared medical records for patients.
  • Ensured patient confidentiality by making sure health information was secured.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Education and Training
National University College | OnlineBBA in Health Management 06/2020
Educational Training of Wethersfield | Wethersfield, CTCertificate in Medical Billing And Coding06/2001
Educational Training of Wethersfield | Wethersfield, CTCertificate in CNA06/1999
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Urology Specialists of the Carolinas PLLC
  • Metrolina Eye Associates
  • Carta Internal Medical, ProHealth
  • Carta Internal Medicine, Healthwise LLC

School Attended

  • National University College
  • Educational Training of Wethersfield

Job Titles Held:

  • Surgery Scheduler
  • Patient Service Representative
  • Medical Administrative Assistant
  • Medical Office Assistant

Degrees

  • BBA in Health Management
    Certificate in Medical Billing And Coding
    Certificate in CNA

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