Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Empathic, effective and motivated office assistant able to combine clinical and administrative experience with compassion to meet challenges facing today's healthcare organizations. Looking to join a medical team dedicated upholding highest standards of patient care.
Skills
Patient relations
Medical software applications
Customer service
Knowledge of medical terminology
Understanding of medical laws
Knowledge of HIPAA regulations
Healthcare coding competency
Medical records management
Insurance precertification processes
Meticulous attention to detail
Precertification requirements
Understanding of medical terms
Critical thinking proficiency
Strong medical ethic
Bi-lingual in English and Spanish
Medical coding capability
Experience
05/2020 to CurrentSurgery SchedulerMinnesota Eye Consultants | Minneapolis, MN,
Gathered current medical information and reviewed histories to gather details for surgeons.
Checked patient insurance and collected pre-authorizations from providers.
Distributed treatment and procedural information to patients.
Worked with operating facilities to schedule procedures on behalf of 3 providers.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Interviewed patients to collect medical information and insurance details.
Updated patient financial information to ensure accuracy.
Created and maintained accurate and confidential patient files.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
01/2020 to 04/2020Patient Service RepresentativeBjc Healthcare | Saint Louis, MO,
Checked daily doctor schedules and verified insurance.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Coordinated between patients and healthcare professionals to meet patient needs.
Ran credit card batches and balanced deposits on a daily basis.
Answered patient questions and fielded complaints.
Provided excellent service and attention to patients when face-to-face or through phone conversations.
09/2018 to 12/2019Medical Administrative AssistantSeasons Hospice & Palliative Care | Portland, OR,
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Developed productive working relationships with numerous insurance company representatives.
Managed patient referrals daily through multi-line telephone system and online
Explained eligibility details and affordability options to patients with kindness and respect.
Analyzed information from medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Contacted insurance companies to obtain the necessary preauthorizations needed for upcoming tests and procedures.
Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Used insurance online site to input claim, prior authorization and other important medical data into the system.
12/2006 to 09/2018Medical Office AssistantU.S. Physical Therapy | Corona, CA,
Interviewed patients to collect medical information and insurance details.
Maximized office efficiency by answering more incoming calls per day to provide office information and transfer calls to desired personal.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office.
Took messages from patients and promptly relayed to appropriate staff.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Observed strict HIPAA guidelines at all times according to company policy.
Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Submitted diagnosis and procedure codes for insurance companies.
Assisted with referrals and prepared medical records for patients.
Ensured patient confidentiality by making sure health information was secured.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Education and Training
Expected in 06/2020BBA | Health Management National University College , Online, GPA:
Expected in 06/2001Certificate | Medical Billing And CodingEducational Training of Wethersfield, Wethersfield, CT, GPA:
Expected in 06/1999Certificate | CNAEducational Training of Wethersfield, Wethersfield, CT, GPA:
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