Surgery Scheduler Resume Example
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SURGERY SCHEDULER
Summary
Empathic, effective and motivated office assistant able to combine clinical and administrative experience with compassion to meet challenges facing today's healthcare organizations. Looking to join a medical team dedicated upholding highest standards of patient care.
Skills
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Experience
Minnesota Eye Consultants | Minneapolis , MNSurgery Scheduler05/2020 - Current
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Worked with operating facilities to schedule procedures on behalf of 3 providers.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Updated patient financial information to ensure accuracy.
- Created and maintained accurate and confidential patient files.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Bjc Healthcare | Saint Louis , MOPatient Service Representative01/2020 - 04/2020
- Checked daily doctor schedules and verified insurance.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on a daily basis.
- Answered patient questions and fielded complaints.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
Seasons Hospice & Palliative Care | Portland , ORMedical Administrative Assistant09/2018 - 12/2019
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Developed productive working relationships with numerous insurance company representatives.
- Managed patient referrals daily through multi-line telephone system and online
- Explained eligibility details and affordability options to patients with kindness and respect.
- Analyzed information from medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Contacted insurance companies to obtain the necessary preauthorizations needed for upcoming tests and procedures.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Used insurance online site to input claim, prior authorization and other important medical data into the system.
U.S. Physical Therapy | Corona , CAMedical Office Assistant12/2006 - 09/2018
- Interviewed patients to collect medical information and insurance details.
- Maximized office efficiency by answering more incoming calls per day to provide office information and transfer calls to desired personal.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Submitted diagnosis and procedure codes for insurance companies.
- Assisted with referrals and prepared medical records for patients.
- Ensured patient confidentiality by making sure health information was secured.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Education and Training
National University College | CityBBA in Health Management 06/2020
Educational Training of Wethersfield | CityCertificate in Medical Billing And Coding06/2001
Educational Training of Wethersfield | CityCertificate in CNA06/1999
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Resume Overview
School Attended
- National University College
- Educational Training of Wethersfield
Job Titles Held:
- Surgery Scheduler
- Patient Service Representative
- Medical Administrative Assistant
- Medical Office Assistant
Degrees
- BBA in Health Management
Certificate in Medical Billing And Coding
Certificate in CNA
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