Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Empathic, effective and motivated office assistant able to combine clinical and administrative experience with compassion to meet challenges facing today's healthcare organizations. Looking to join a medical team dedicated upholding highest standards of patient care.

  • Patient relations
  • Medical software applications
  • Customer service
  • Knowledge of medical terminology
  • Understanding of medical laws
  • Knowledge of HIPAA regulations
  • Healthcare coding competency
  • Medical records management
  • Insurance precertification processes
  • Meticulous attention to detail
  • Precertification requirements
  • Understanding of medical terms
  • Critical thinking proficiency
  • Strong medical ethic
  • Bi-lingual in English and Spanish
  • Medical coding capability
05/2020 to Current Surgery Scheduler Minnesota Eye Consultants | Minneapolis, MN,
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Distributed treatment and procedural information to patients.
  • Worked with operating facilities to schedule procedures on behalf of 3 providers.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Updated patient financial information to ensure accuracy.
  • Created and maintained accurate and confidential patient files.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
01/2020 to 04/2020 Patient Service Representative Bjc Healthcare | Saint Louis, MO,
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Answered patient questions and fielded complaints.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
09/2018 to 12/2019 Medical Administrative Assistant Seasons Hospice & Palliative Care | Portland, OR,
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Developed productive working relationships with numerous insurance company representatives.
  • Managed patient referrals daily through multi-line telephone system and online
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Analyzed information from medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Contacted insurance companies to obtain the necessary preauthorizations needed for upcoming tests and procedures.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
  • Used insurance online site to input claim, prior authorization and other important medical data into the system.
12/2006 to 09/2018 Medical Office Assistant U.S. Physical Therapy | Corona, CA,
  • Interviewed patients to collect medical information and insurance details.
  • Maximized office efficiency by answering more incoming calls per day to provide office information and transfer calls to desired personal.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Assisted with referrals and prepared medical records for patients.
  • Ensured patient confidentiality by making sure health information was secured.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Education and Training
Expected in 06/2020 BBA | Health Management National University College , Online, GPA:
Expected in 06/2001 Certificate | Medical Billing And Coding Educational Training of Wethersfield, Wethersfield, CT, GPA:
Expected in 06/1999 Certificate | CNA Educational Training of Wethersfield, Wethersfield, CT, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • National University College
  • Educational Training of Wethersfield
  • Educational Training of Wethersfield

Job Titles Held:

  • Surgery Scheduler
  • Patient Service Representative
  • Medical Administrative Assistant
  • Medical Office Assistant


  • BBA
  • Certificate
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: