surgery department volunteer resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Expected in 2019 Associates | Pre-Medicine University of Arizona, Tucson, AZ GPA:
  • Majored in Pre-Medicine
  • Elected to New Member Educator for Alpha Epsilon Phi in 2018
  • Member of Alpha Epsilon Phi
  • Coursework in Pre-Medcine, Psychology and Anatomy
  • Continuing education in Psychology
Expected in 05/2023 Bachelors Of Science | Psychology Grand Canyon University, Phoenix, AZ GPA:
  • Coursework in Psychology, Philosophy and Biology.
Professional Summary

Compassionate and attentive Psychology Intern dedicated to patient education and effective administration of therapy. Offering patient-focused practice style that emphasizes well-being and autonomy of patients. Demonstrated history of building strong rapport with patients while maintaining appropriate boundaries. Perceptive and logical Psychology student with background studying client behavior and brain function while cultivating a thesis about the brain and radicalization. Sophisticated professional with experience applying wide-ranging knowledge base to accurately help patients. Demonstrated knowledge of multicultural aspects of psychology and how cultural differences impact screenings and responses.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted research on the brain and radicalization.
  • Taught the class below me in my sorority, Alpha Epsilon Phi.
  • Apart of the pre-medicine organization and club at The University of Arizona.
  • Volunteered throughout a hospitals different departments for 2 years.
  • Sales
  • Relationship building
  • Professional demeanor
  • Exceptional Customer Service
  • Multi-tasking strength
  • Excellent people skills
  • Client Service
  • Adapt to diverse groups
  • Problem-solving skills
  • Social perceptiveness
Work History
05/2016 to 08/2017 Surgery Department Volunteer Kaseya | Phoenix, AZ,
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Improved my critical thinking skills through consistent hard work and dedication to the patients of the surgical department.
  • Increased patient satisfaction by resolving understaffing issues.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked with surgical, trauma and ICU patients to understand needs and provide excellent service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
05/2015 to 08/2017 Emergency Room Volunteer Banner Gateway Hospital | City, STATE,
  • Oversaw items in patient rooms and replenished low supplies.
  • Comforted patients and families in emergency room and brought coffee or other items for support.
  • Provided information on flu and pneumonia to elderly patients and anyone dealing with asthma or other lung issues.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
  • Developed rapport to create safe and trusting environment for care.
  • Conducted research, gathered information from multiple sources and presented results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with Surgery Department to achieve maximum communication.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
05/2016 to 09/2016 Sales Associate Salt River Tubing | City, STATE,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed product returns and assisted customers with other selections.
  • Educated associates on market trends and stayed up-to-date on forecasts and Forest Service news.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed sales associates in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Achieved perfect attendance record for Three months consecutively.
  • Alpha Epsilon Phi
  • Pre-medicine club at The University of Arizona.

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Resume Overview

School Attended

  • University of Arizona
  • Grand Canyon University

Job Titles Held:

  • Surgery Department Volunteer
  • Emergency Room Volunteer
  • Sales Associate


  • Associates
  • Bachelors Of Science

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