Business-savvy restaurant owner and manager with over seventeen years of experience directing a team towards increased revenues and success. I am a highly motivated associate with extensive customer service and sales experience.
Certified in fingerprint software- Ten Print system
Top-rated sales performance
Online marketing strategies
Bilingual (Arabic and English)
Subway Franchise Owner, 01/2000
to 12/2016 Subway – Rockwood,
Development, operations, human resources, marketing and all customer service aspects.
Tracking financial reports and building relationships with customers, pharmaceutical representatives and nearby high schools.
Successfully grew the customer base and revenue.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Carefully interviewed, selected, trained and supervised staff.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Conducted timely performance evaluations for all front of house staff.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Promoted the business through participation in and sponsorship of community events.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Achieved highest employee retention rate in the region.
Corrections Officer, 01/1999
to 01/2001 Dearborn Police Department – Dearborn,
Responsible for booking and fingerprinting detainees in accordance with the AFIS system, requiring manual and digital fingerprinting.
Kept accurate reports and detailed incidents that occurred under my watch and translated for persons in question in Arabic.
Completed intake paperwork, fingerprints and searches.
Booked new inmates into facility and processed inmates for release.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Responded to inquiries from the public, other staff, inmates and visitors.
Created and maintained arrest files on all inmates processed through the jail.
Made sure holding areas were cleaned and that prisoners were served meals on time.
Physically restrained juveniles when disturbances required physical intervention.
Supervised youth's daily activities, including school, meals and recreation time.
Private Investigator, Shadow Investigator
I was responsible for investigating person(s) who were under investigation for fraud, insurance cases, murder investigations and private cases.
My duties included keeping detailed reports, writing reviews and discussing findings with my superiors.
Associate of Arts: International Business and Criminal Justice,
1999 Henry Ford Community College - Dearborn
Coursework in Law Enforcement, Correctional Administration and Information Security Systems
Coursework in Business, Management and Communications
High School Diploma: 1996 Fordson HIgh School - Dearborn
Coursework includes: Speech and Communication, Sociology and Psychology
Certifications and Volunteer Work
Serve Safe Certified
Subway completion diploma
Volunteer and Community Service Arab American National Museum (present) I assist with event set up and break down as well as hospitality.
Detroit Recovery Project (present) Serve food to women in recovery as well as clean up after the meal is complete.
SHAR (present) SHAR is a recovery program for men and women battling addiction and mental health issues