Seven years of counseling and managerial experience in educational settings, particular skills in establishing rapport with youth from diverse backgrounds
Highly organized and efficient in fast-paced multitasking environment: able to prioritize effectively to accomplish objectives with creativity and humor
Skills
Customer-oriented
High level of accuracy
Strong customer relations
Practices due diligence
Strong interpersonal skills
College athletics
Competitive
Fast learner
Personable and friendly
Athletic training and coaching
Microsoft Office
Strong problem solving aptitude
Committed to maintaining data integrity
Adheres to customer service procedures
Exceptional workflow management
High level of accuracy
Strong customer relations
Strong interpersonal skills
Work History
Substitute Administrative, 2014 - Current Ten Group – , ,
Greeted parents, students, faculty, and staff members Answered multiple phone lines and directing to the correct location Operated copier and scanner in a timely manner Created Excel and MS documents for office secretaries Obtained valid parental identification for student dismissals.
Managerial Team Leader/ Bank and Vault Teller/Customer Service Representative, 2011 - Current Gannett Fleming – , ,
Identifying, greeting & servicing existing and potential customers, while maintaining a positive and exciting attitude and demonstrating superb work ethics and conduct Under dual control responsible for bank opening/closing procedures Resolving current customer issues and complaints, updating & revising daily account activities Promotes and demonstrates knowledge of bank's products and services; consistently cross-selling to upgrade customer's current accounts; opening accounts for new customers Assist with ordering, receiving, verifying, and the distribution of cash Abide by all teller over/short policies; along with vault opening & closing policies Accepting retail and/or commercial deposits, savings deposits, and conducting cash withdrawals while verifying customer signatures Provide customers with additional services including Cashier's Checks, Personal Money Orders, Savings Bonds, Stop Payments, Loan Payments and Certificates of Deposits
Assessed clients' financial situations to develop strategic financial planning solutions.
Trained and directed [Number] new hires during department orientations.
Led and educated investment team on customer relationship management techniques.
Researched industry competitors and compiled detailed analysis data.
Oversaw inventory and office supply purchases.
Oversaw daily office operations for staff of [Number] employees.
Call Center Agent, 2008 - 2009 Gaylord Entertainment – , ,
Managed six line Meridian telephone console.
Booked reservations.
Handled all room service calls.
Input data and ran reports in Extend System.
Processed [Number] reservations per [Time period].
Processed [Number] telephone and walk-in reservations per [Time period].
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Track Manager, 2004 - 11/2008 Tennessee State University – , ,
Administrative office duties Documented split times during practice Collected & distributed team uniforms Managed coordination of team clothing inventory Orchestrated home track & field meets Organized equipment for team travel Liaison between the Coaches & Athletes Monitored nutrition & hydration of student-athletes Recorded attendance at early morning practices & training events.
Assisted with event planning, including associated travel and logistical arrangements.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Managed time effectively while traveling for games, attending practice and going to classes.
Effectively communicated with a diverse group of athletes, coaches and game officials.
Exhibited excellent teamwork and a strong work ethic by promoting camaraderie.
Provided [Sport] coaching at [School Name] while developing and mentoring elite athletes.
Education
Master of Science: Administration, Expected in 2011 - Tennessee State University - Nashville, TN GPA: Human Performance & Sports Science, Concentration, Administration
B.S: Human Performance & Sports Science, Concentration, Exercise Science, Expected in 9 2014 - - , GPA:
Human Performance & Sports Science, Concentration, Exercise Science
[Number] GPA
Bachelor of Science: Education, Expected in 2009 - Tennessee State University - Nashville, TN GPA:
Skills
Administrative, Administrative Assistant, ADP, AS400, Bonds, budget, Cashier, closing, Database, directing, financial, forms, inventory, meetings, Meridian, excel spreadsheets, Excel, Money, Microsoft office, office, PowerPoint, MS Word, music production, copier, policies, receiving, retail, selling, scanner, telephone, phone, upgrade, Vertex, website
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School Attended
Tennessee State University
Tennessee State University
Job Titles Held:
Substitute Administrative
Managerial Team Leader/ Bank and Vault Teller/Customer Service Representative
