Subject Matter Expert, acting as a Quality Analyst with experience in program and project management applications such as Microsoft Office and Tableau. Effective communication and organizational skills. Able to independently test multiple applications with minimal supervision while assisting teammates with training an AI's algorithm to better enhance the client's security standards. A dedicated leader with the experience of launching two new lines of business and streamlining protocols for better team-understanding of policy and procedures, which led to successfully overpassing accuracy metric standards with a 94% accuracy and an estimate average of 12,500 jobs per week for the Descriptive Labeling campaign. Coordinating meetings to collaborate in a B2B manner with the client regarding the newest objectives or updates to implement with the consumers. Also with 3 years of successful experience in Customer Service and Operations, which also includes leadership skills, computer skills, and multitasking while currently pursuing a degree in Business & Marketing.
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