Ability to use knowledge of human behavior and interpersonal communication skills while stimulating company growth and providing customer satisfaction.
Driven agent who encourages learning and promoting productivity that results in value-added customer services.
Forward-thinking and enterprising when meeting expected demands with real-time data and strategic recommendations. Natural leader with resourceful and systematic approach.
Hardworking and reliable professional. Highly organized, proactive and punctual with team-oriented mentality.
Proven history of implementing developmental planning to meet team, individual and management objectives.
Skills
Excellent Computer skills in Microsoft Word, Excel, PowerPoint, Windows, Outlook E-mail, Sharenote, Yardi Systems, CRM, SAP, and XenCall CRM
Customer Service
Data processing
Delivery
Documentation
Leadership
Administrative experience
HR Compliance
Packaging
Time Management
Reporting/Ability to analyze reports
Experience
Sub-Contractor, 07/2012 to 01/2021 National General – Miami, FL,
Responsible for sorting mail, delivering mail and packages, and providing exceptional customer satisfaction.
Worked directly with Postmaster, other subcontractors and consumers to achieve goals.
Created documentation to keep staff informed of changes and procedures.
Monitored flow of material orders and priority packaging for customers.
Drove delivery vehicle over established routes.
Quickly and accurately evaluated and scanned all parcels according to label, weight and other guidelines.
Maintained site safety and aligned work with budget, schedule and applicable building codes.
Renovated and produced physical structures to meet timeline and budgetary constraints.
Tested validity, accuracy and consistency of new and existing intelligence data.
Managed quality control and maintained high level of customer satisfaction.
Insurance Agent, 05/2019 to 12/2019 Bristol Hospice – Riverside, CA,
Scheduling, logging and updating appointment information.
Issuing insurance policies, updating families on their current policies and maintaining records of all documentation.
Analyzed customer needs and provided best options, upselling products and services.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Groundsmen, 03/2017 to 04/2019 PARSEC – City, STATE,
Maintained attentiveness to watch out for moving cranes, trains, and trucks on the property.
Responsible for knowing, understanding and following all transportation directives at all times.
Operated data processing equipment according to regulating guidelines and procedures.
Reviewed contracts and shipment requirements to determine service, equipment and personnel needs.
Defined and monitored personnel and schedules to ensure on-time order completion.
Sourced materials from various places to cut costs and expedite completion.
Established and enforced procedures and work standards, promoting team performance and safety.
Kept detailed progress records to hit strict deadlines and adjust plans.
Inspected completed work to maintain high-standards of order completion
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Ability to adapt and prioritize in a fast paced, ever changing environment
HR Administrative Assistant, 11/2016 to 03/2017 Yardi Services – City, STATE,
Created and updated employee files and employee photo badges.
Entered and updated spreadsheet data into excel, following strict guidelines to ensure that personal information was securely documented.
Maintained accuracy of files and other documentation for audits and internal inquiry.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Managed building access by supplying key cards to employees and visitors.
Conducted and initialized background checks for potential employees, using internal software.
Ensured hiring practice compliance with local and federal laws
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Education and Training
BSc Degree: Biopsychology, Expected in 05/2017 Oglethorpe University - Atlanta, GA, GPA:
Certifications
Licensed Insurance Producer for Life, Accident & Health or Sickness in the states of North Carolina and South Carolina
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