ENVIRONMENTAL PROTECTION AGENCYChicago, ILStudent Intern01/2008 to 01/2014
Actively provided backup support to Water Division Branch FOIA Officer.
Responded computer software questions and assisted the Section Chief/staff with special assignments/projects.
Simplified Employee's information in Electronic Roster Database.
Delivered Administrative backup to other sections and branches.
Maintained coverage at reception desk when receptionist was out of the office or on lunch break.
Formed flyers and tickets for Superfund activities.
Appraised outgoing correspondence and reports for proper formatting, adherence to instructions, accuracy and completeness.
Formulated concurrence sheets, routing slips and mailing envelopes.
Administered details of conference and meeting arrangements (coordinating participant schedules, setting details of meeting space, etc.).
Arranged SF 52 (Personnel Actions) for promotions, retirement, transfers and name changes.
Delivered leadership to other section administrative employee (Student Aid) to keep them aware of administrative office procedures, requirements and policies (assuring that appropriate administrative systems and procedures are developed, communicated and monitored).
Produced an Excel Spreadsheet that calculated the monthly transit amount.
Contributed on the organizing and cleanup committees for Superfund.
CHICAGO PUBLIC SCHOOLSChicago, ILHelp Desk Specialist01/2001 to 01/2007
Efficiently interfaced with vendors for technical support and fixes.
Finalized memory and card installation, reconfigured systems, replaced defective hard drives as needed with new drives with approved image.
Sustained detailed inventory reports; issued and retrieved laptop computers.
Supported the Health Service Management Program by managing the laptop asset inventory.
Successfully provided both help desk and laptop support for Dell, IBM and other systems.
Replied incoming calls, determined user needs and provided appropriate solutions.
Organized the issuances of laptop systems according to data in Access database and notified coordinators of itinerant staff schedule for pick-up.
Expertly entered and verified data into Access database, inventory of 1600 systems.
Attained proper signatures on Loaned Equipment List, Loaned Agreement, Electronic Signature form and Returned Equipment Receipt forms.
CHICAGO PUBLIC SCHOOLSChicago, ILMedia Specialist/Word01/2000 to 01/2001
processor II (Temp Work Millennium Personnel).
Delivered both help desk and laptop support for Dell and IBM systems.
Positively answered incoming calls, determined user needs and provided appropriate solutions.
Facilitated formal classroom training in a full range of applications.
Distributed and retrieved laptop computers; maintained detailed inventory reports.
Adeptly cooperated with vendors for technical support and fixes.
Completed memory and card installation, reconfigured systems.
ARMY RESERVESChicago, ILPersonnel Record Specialist/Action Specialist01/1989 to 01/1997
Certified Cisco Network Associate, IT Career Lab - Chicago, IL,2015
Bachelor of Science:Computer Information Systems1996Chicago, ILComputer Information Systems
A Recognized Expert in Office Administration, Experienced in All Aspects of Information Technology Support
Highly organized, detail-oriented IT & Administrative Specialist with comprehensive experience in administrative/ technical support and customer service environment. Strong track record in providing outstanding administrative and business support that moves offices forward. A proven expert with skilled in help desk support, project management and memory card installation, configuration, testing and technical operations. Resourceful and extremely efficient at prioritizing and multitasking within fast-paced and deadline-driven settings. Articulate communicator focused on bridging organizational gaps and driving cohesive, comprehensive operations in the face of emerging industry challenges.
Operating Systems: Windows 8/7/Vista/XP, MAC OS X
Software/Tools: MS Office Suite, Photoshop CS4, Illustrator, People Soft 8
Programming: XML, HTML, Axure RP Pro, iRise Pro, Balsamiq Mockup
Hardware: Installation, Maintenance and repair of PC's and laptops.
Technical Support Customer Support Client Services Project Management Excel Spreadsheet
Vendor Support Solutions Advice Office Procedures Leadership Inventory Control
Laptop Training Executive Support
Administrative, Photoshop, backup, Cisco, Hardware, Client, Customer Support, Database, Dell, XML, forms, hard drives, help desk, HTML, IBM, Illustrator, image, inventory, Inventory Control, laptop computers, laptops, Leadership, MAC OS, mailing, managing, memory, Access database, Excel, MS Office Suite, Office, Windows 8, Millennium, Network, Operating Systems, organizing, PC's, People Soft 8, Personnel, pick, policies, Programming, Project Management, receptionist, reception, routing, Spreadsheet, technical support, Vista