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Storekeeper 3rd Class Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Diligent team player with extensive knowledge of contingency contracting operations. Offers expertise in property accountability, logistics and configuration management. Military professional with experience in team management, administrative accountability and supply management. Solutions-focused professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 4-year career in the United States Coast Guard. Effective communicator who quickly masters new roles and technologies to achieve positive results. 
Highlights
  • Effective team leader
  • Supply and logistics planning
  • Extremely organized
  • Strong verbal communicator
  • Budgeting
  • Strategic planning
  • Strong attention to detail
  • Logistics support
Accomplishments
Recipient of the Good Conduct Service Medal
Recipient of the Coast Guard Meritorious Team Commendation Service Medal

Experience
Storekeeper 3rd Class, 10/2011 to Current
Circle K Stores, Inc. Monroe, LA,
  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Compiled statistical information for special reports.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Established long-term customer relationships through prompt and courteous service.
  • Resolved customer complaints and adjusted orders.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
  • Evaluated customer needs and determined appropriate action, referring their questions to supervisors when necessary.
  • Identified operational processes inefficiencies and recommended necessary improvements.
  • Received superior customer service satisfaction scores for five consecutive years.
  • Wrote/revised memos and budgetary documents
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
  • Manually created shipments, assigned carriers and dispatched shipments.
  • Produced bills of lading and updated shipment status information.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Logged and filed classified documents.
  • Oversaw the expenditure of operational funds for all outlying units in area of responsibility.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Budgeted and allocated over $100K per quarter for sustainment services and supplies.
  • Supervised and managed the administration of property records totaling more than $1 million.
  •  Processed 10 documents per inventory for lost, destroyed and stolen items.
  • Conducted investigations for lost, destroyed and stolen items. 
  • Coordinated more than $50K in contracts from initial request through the contract award.
  • Reviewed and corrected budget estimates and proposals for completeness, accuracy and conformance with established regulations.
  • Effective decision-maker in high-pressure environments.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Maintained complete accountability of all sensitive items and communication equipment.
Customer Service, 03/2011 to 08/2011
J&P Cycles Pigeon Forge, TN,
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Implemented a consultative selling approach on all inbound calls.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Sales Associate, 06/2010 to 02/2011
Tbc Corporation Lancaster, PA,

  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.

Customer Service Advisor, 2009 to 06/2010
Sears Auto Center City, STATE,

  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Informed customers about all product lines and services offered by the company.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Educated customers on product and service offerings.
  • Maintained visually appealing and effective displays for the entire store.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Trained all new sales employees on effective techniques.
  • Exceeded targeted sales goals by 30%.
  • Placed special merchandise orders for customers.
  • Maintained friendly and professional customer interactions.
  • Worked as a team member to provide the highest level of service to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Bachelor of Science: Criminal Justice, Expected in
to
University Of Maryland, University College - Adelphi, Maryland
GPA:
: Criminal Justice, Expected in May 2011
to
Union County College - Cranford, New Jersey
GPA:
Skills
Financial Procurement Database
Fleet Logistics Software

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Resume Overview

School Attended
  • University Of Maryland, University College
  • Union County College
Job Titles Held:
  • Storekeeper 3rd Class
  • Customer Service
  • Sales Associate
  • Customer Service Advisor
Degrees
  • Bachelor of Science

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