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Stocker Resume Example

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STOCKER
Summary

Dedicated team player with more than 20 years in retail and customer service. Possessing second-to-none commitment to customer service.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Skills
  • Merchandise stocking
  • Proficient with planograms and schematics
  • Inventory control
  • Stockroom procedures
  • Adaptive team player
  • Barcode scanning
  • Detail-oriented
  • Dedicated team player
  • Excellent multi-tasker
  • Cheerful and energetic
  • Cash handling accuracy
  • Positive outlook
  • Basic clerical knowledge
  • Organized
  • Inventory control procedures
Experience
Stocker06/2018 to 03/2020WalmartFresno, CA
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Palletized merchandise for easy movement to sales floor locations.
  • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
  • Assisted customers by locating items and moving heavy purchases to vehicles.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Updated signage to reflect new pricing or temporary promotional strategies.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Properly disposed of debris and box packaging.
  • Checked shelves to ensure adequate stock.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
  • Monitored the work space to ensure that it was neat, orderly and safe.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Counted and stocked merchandise as specified by inventory control log.
Customer Service Manager03/2008 to 10/2017WalmartFresno, CA
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Managed day-to-day operations, including supervision and assignment delegation for 15-20-member team.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier,deli Associate,stocker,maintenance,etc.03/2008 to 10/2017WalmartFresno, CA
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Responds to emergency cleaning requests hourly.
  • Operated hand and power tools to complete repairs.
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Read weekly sales inserts and monitored price changes.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Assisted customers bylocating items and moving heavy purchases to vehicles.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Stocked and rotated products, supplies and paper goods.
  • Checked shelves to ensure adequate stock.
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
  • Cleaned restrooms using ammonia and other chemicals to minimize spread of germs.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Greeted customers and retrieved products requested.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Education and Training
Some College (No Degree): Business Admin. Accounting,general EducationFresno City CollegeFresno, CA
High School Diploma06/1994Dewolf High SchoolFresno, CA
REFERENCES

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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Fresno City College
  • Dewolf High School

Job Titles Held:

  • Stocker
  • Customer Service Manager
  • Cashier,deli Associate,stocker,maintenance,etc.

Degrees

  • Some College (No Degree) : Business Admin. Accounting,general Education
    High School Diploma 06/1994

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