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staff member Resume Example

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Summary
Dedicated, client-focused professional with proven success in operations management, general administration, and customer service. Background includes experience in casino entertainment and hospitality. Demonstrated leadership capabilities and supervisory responsibilities. Meticulous worker adept at creative problem solving. Exceptional communicator with strong interpersonal skills. Ability to work without close supervision.
Accomplishments
  • o nominated twice for the math Olympics with the highest school results
  • o received top ten award for graduating class 2001
Experience
staff member
January 2012 to January 2013Company Name
  • Participated in 2012 and 2013 European Poker Tournament (EPT) in Prague as a Poker Stars staff member.
  • Dealer at Eureka poker tournament for 2011, 2012, 2013, Golden Sands, Bulgaria.
July 2014 to CurrentCompany Name － City, State
Floor Supervisor/Pit Boss
June 2010 to June 2014Company Name
  • Varna, Bulgaria Dealer
  • Dealing American Roulette, Black Jack, Caribbean Poker, Three Card Poker, Ultimate Poker, Baccarat, Texas Holed'em, Omaha Hold'em, Chinese poker and Chinese pineapple poker.
  • Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
  • Shuffles and deals cards as required for the play of Black Jack, Caribbean Poker, Three Card Poker, Texas, or any other assigned game.
  • Deals the game, pay winning bets, take losing bets, and to watch the players to be sure the game is being played fairly/legally.
  • Exchanges paper currency for gaming chips.
  • Maintains chip tray at table in orderly fashion.
  • Notifies pit supervisor or pit manager of any irregularities noticed.
  • Answers questions or inquiries from patrons.
  • Performs other duties as assigned by an immediate supervisor or manager. 1 INTERNATIONAL Hotel Casino & Tower Suites Jun 2010-Jun 2014 Varna, Bulgaria Dealer coordinator, registration, board /brush end chip running
  • Assist Phone Desk Attendant in answering phones when needed.
  • Answer phone calls and explained poker room promotions.
  • Place players names on computerized sign-up lists.
  • Ensure guest satisfaction by providing friendly, efficient service.
  • Escort players to assigned seats.
  • Using a casino chip runners bank, sold and bought chips to poker players
  • Delivers chips to players in a timely manner.
  • Collects money from players and purchased chips from cashier.
  • Paged players for games.
  • Change jackpot amounts on electronic jackpot board.
  • Inspect/suit cards.
  • Made new set-ups to tables as required.
  • Balance chip runner bank at end of every shift.
  • Notified Shift Manager of any customer related issues.
  • Assist with light cleaning of poker room as required.
  • Observes games in progress for possible irregularities in player/dealer conduct.
  • Follows policies and procedures when opening or closing games.
  • Ensures Poker Dealer procedures are being adhered to.
  • Responsible for starting games, tracking employee hours and rotations, making table decisions and running promotions.
  • Ensures customers are having a positive gaming experience and that their needs are being met.
  • Reviews all Dealers to increase skill level.
  • Informs Poker Shift Manager of any deviation from standard dealing procedures.
  • Ensures the integrity of all games.
  • Relays pertinent information regarding daily business to incoming Poker Floor Supervisor and Poker Shift Manager at shift change.
  • Ensures Dealer quality and efficiency to increase cost effectiveness.
  • Follows all Casino & Poker Policies and Procedures.
  • Completes required administrative paperwork.
  • Demonstrates good employee and guest relations.
  • Observes all live games continually.
  • Responds to customers requests and needs.
  • Ensures safeguarding of all company assets.
  • Ensures employee awareness of Internal Controls.
  • Ensures Casino/Departmental Policies and Procedures are followed.
  • Greets customers and maintains a friendly and inviting atmosphere.
  • Maintains player tracking log and comp log.
  • Assists in cleaning and maintenance of Poker area.
  • Contributes to a team effort and accomplishes related results as required Dealer
  • Dealing American Roulette, Black Jack, Caribbean Poker, Three Card Poker, Craps, Texas Hold'em.
  • Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
  • Shuffles and deals cards as required for the play of Black Jack, Caribbean Poker, Three Card Poker, Craps, Texas, or any other assigned game.
  • Deals the game, pay winning bets, take losing bets, and to watch the players to be sure the game is being played fairly/legally.
  • Exchanges paper currency for gaming chips.
  • Maintains chip tray at table in orderly fashion.
  • Notifies pit supervisor or pit manager of any irregularities noticed.
  • Answers questions or inquiries from patrons.
  • Performs other duties as assigned by an immediate supervisor or manager.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Resolve customer or employee complaints.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Interview, hire, or train workers.
  • Greet customers and ask about the quality of service they are receiving.
Inspector
April 2002 to November 2006Company Name
  • Dealing American Roulette, Black Jack, Caribbean Poker, Texas Hold'em,
  • Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
  • Shuffles and deals cards as required for the play of Black Jack, Caribbean Poker, Texas, or any other assigned game.
  • Deals the game, pay winning bets, take losing bets, and to watch the players to be sure the game is being played fairly/legally.
  • Exchanges paper currency for gaming chips.
  • Maintains chip tray at table in orderly fashion.
  • Notifies pit supervisor or pit manager of any irregularities noticed.
  • Answers questions or inquiries from patrons.
  • Performs other duties as assigned by an immediate supervisor or manager Made sure that all financial Transactions' in the gaming tables were correct, including the inventory of floats. Any verbal disputes should deal in the confident and right manner. Untoward incident should be reported to the Pit supervisor for corrective action.
  • Monitorscasino floor operation. Circulates among gaming tables to observe operations and security to ensure harmony and courtesy. Observes casino staff, in the operation of casino games to ensure guests receive prompt and courteous service and correct procedures are maintained. Identifies rule violations, or notes potential security problems.
  • Maintains a proactive approach to prevent or solve problems and disputes. Informs casino management and staff of disruptive players or observer and potential security problems
  • Serves as host to guests in the casino. Explains and clarifies house rules to guests requesting information
  • Opens or closes tables according to business demand; makes decisions regarding table limits according to appropriate guidelines
  • Participates in casino table counts, reports or paperwork as scheduled by Casino Manager.
Education
HIGH SCHOOL DIPLOMA : Varna, Bulgaria, 2001Professional Technical High SchoolHIGH SCHOOL DIPLOMA, Professional Technical High School, Varna, Bulgaria, 2001
Bachelor : Business Communications and Management and Tourism, 2001"Chernorizec Hrabar " University Varnao nominated twice for the math Olympics with the highest school resultsreceived top ten award for graduating class 2001 Senior year towards dual Bachelor degree in Business Communications and Management and Tourism, "Chernorizec Hrabar " University Varna, Bulgaria
Languages
Bulgarian Excellent, proficient in speaking,
Skills
Games, Security, Confident, Corrective Action, Inventory, Operations, Proactive, Self Motivated, Answering, Answering Phones, Cashier, Closing, Increase, Internal Controls, Maintenance, Progress, Satisfaction, Seats, Ups, Greet, Switching, Eureka, Customer Service, Operations Management, Problem Solving, Receptionist, Retail Sales, Award, Class, Comprehensive Large Array Data Stewardship System
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Resume Overview

School Attended

  • Professional Technical High School
  • "Chernorizec Hrabar " University Varna

Job Titles Held:

  • staff member
  • Floor Supervisor/Pit Boss
  • Inspector

Degrees

  • HIGH SCHOOL DIPLOMA : Varna, Bulgaria , 2001
    Bachelor : Business Communications and Management and Tourism , 2001

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