Sr. Project Manager / Sr. Analyst Resume Example

Innovative strategic Senior Project and Product Leader with dynamic career history of achieving results through unstoppable drive to exceed company goals. Formidable experience using wide array of tools translating to deliver measurable efficiency on day one. Historically has served as Change Agent that thrives in achieving cultural transformation. Possesses uncanny skills to find best user mix and develop requirements, then exceeding management's project expectations.

Strategic Planning | Staff Management | Collaboration | Communication | Revenue Generation | Retails Chains | Project Lifecycle Management | Process Streamlining | Impact Assessment | Project Workflows

• Product, Project, and Process Management: Infused with DNA built on pillars of communications, interpersonal skills, problem-solving, and managing workflows with sound judgment, vision, and commitment. This combination of skills has ensued in results that have historically exceeded original plans and expectations through sound strategy, vision, and commitment.
• Fiscal Accountability/Partnerships: Gifted at managing projects within or under established budget. Most notably at Universal Studios, Florida, conceived and managed all park opening point of sale systems that drove sales for 10+ million visitors. Instrumental in creating processes and tools for weekly budget compliance, attendance forecasting, and retail planning which reduced overtime hour usage from >2000 hours weekly to
• Support / Development / Quality Assurance: Pioneer who is not afraid to roll up his sleeves with Tomax Corporation while building new concepts for automated Q.A. testing. Conceptualized tailored customer Weblink system to increase communications for customers and vendors to interact within organization while concurrently implementing 2nd level support team, giving full circle between development and support that ultimately decreased billable disputes and increased support revenue 200% and calls handled per person by 250%.

SALESFORCE | Salt Lake City, UT (Original start date applies to time with Demandware & Tomax both 25+ years)

Member of Koa Club and have 20 yr. "Surfboard" based on original start date with Tomax of 1994

Sr. Director, Engineering | 03/2016 – Present

Entrusted to reorganize Development, DevOps, Infrastructure, Managed Services, and Quality Assurance. Completely rebuilt release team and tools to ensure nightly automated testing was key component comprising over 3500 nightly tests overnight. Filtered out deadwood, effectively working Process and mentoring managers to handle tough situations. Established regular communication cycles and programs that covered all areas while reducing number of colleague-facing meetings. Moved teams around and created full circle of development to release and manage services that covered entire organization through six Directors. Mentored leaders to develop employees with potential and worked to improve those less productive. Managed overall budget comprised of 6 Directors and 125+ engineering members and payroll of $25M+ annually.

Director, Engineering May 2016 Demandware purchased by Salesforce | 03/2016 - 3/2017

Tomax Corporation | Salt Lake City, UT | 04/1994 - 10/2007

Positions/roles in historical order last to first below. Roles for 13 years changed as CEO/COO trusted "Bulldog" to start new organizational areas and perform "cleanup" or reorganize to increase efficiency and effectiveness to organization.

V.P. Development/Support | Director Support & Hosting Services | Dir. Implementation Services (Created new Bus. Unit)

Prod. Mgr. Point of Sale | Product Manager – eBusiness (created Product and Unit) | Sr. Project Manager

Business Impact

• Enacted plan that enabled GPC / NAPA Auto Parts to get to greenlight on complete custom code base with project signoff in November 2019. Jan 2020 NAPA began with code multi-year rollout to over 7000 retail locations.
• Established 3 annual release calendars that increased quality and improved "on time" delivery by more than 30% on-time delivery at just over 98.5% for regular releases.
• Re-introduced need and push for automated nightly testing with builds in JPOS >2500 nightly tests and back-office more than 1500 nightly tests, thus decreasing release bugs to customer base.
• Rebuilt entire SRE System Reliability Engineering team and Process with new personnel and methods that increased uptime for internal systems by + 50%.
• Introduced process across teams for customer "patch request" that ensured complete and timely communication with customer, support, implementation, managed services, development, and quality assurance. This Process ultimately decreased "spot" or bug fix releases from over 22 avg. per month to
• Led implementation/PMO during Party City and Hallmark cards national rollouts with 1100 and 1300 stores, respectively.
• Within Development organization created Customer-Centric Engineering team to ensure that more than 5560 retail locations with over 13,800 registers maintained >99% uptime annually. Standard support used CCE for all interaction with development directly, resulting in Customer Satisfaction score moving from C- to B+.Performed role of Executive Sponsor for SouthAsia Force and Ability Force Ohana volunteer equality and diversity programs in Salt Lake City.
• Final project was to manage 3-year End of life plan turning over source to multiple 3rd parties and ensure they were trained and able to take over key national customers successfully extracting Salesforce from Retail on Premise Software world of Retail.net that had been active since start of my career with Tomax. (National chains include (GPC), Party City, Hallmark, Mckesson Pharmacies, L.L. Bean, Sportsman's Warehouse, Kelley Moore paints, Les Schwab Tires, Kal Tire, and more).

BASIC RESEARCH, LLC | Salt Lake City, UT

Director IT – CTO | 11/2007 –03/2016

Chosen by CEO to serve as Director PMO office to implement systems and processes across all business aspects. Introduced innovative tactics and strategies to plan and steer all projects from kick-off to executive de-briefing within schedule and under budget, often with added scope. Accountable for authoring all documentation standards and training materials for systems implemented. Managed applications and infrastructure in-house teams and on-site local hosted data center.

Business Impact

• Created central SharePoint repository for company to use in handling all forms for company use with workflow and company calendar. SharePoint was portal for years before later implementation of Tableau.
• Implemented on-site fully automated VOIP Cisco phone system.
• Fully integrated 55 application systems that exported to data warehouse for "real time" reporting on multi-channel sales operations that included 24hr 100+ seat call center, thousands of retailers, direct web, wholesale, and affiliate channels.
• Reduced overall telecommunication costs while increasing business to handle more than 120 optimized SEO websites linked via more than 2500 web domains fed more than 2800 800+s for advertising and call center use and tracking.
• Implemented PLM system to track all product creations and component-level tracking, ensuring companies continued success with no successful liability claims during tenure.
• · Upgraded Mas500 accounting system successfully through several iterations.

Bachelor of Science Degree—Computer Science/Business Admin: MIT (Missouri Institute of Technology)

Managed Teams utilizing toolsets, including. Amazon Web Services / Oracle 10-12 D.B., Oracle WebSphere, Java, C", GitHub, Selenium, VMware, Oracle OVM, AWS CPM, RedHat, Salt & SaltStack, SharePoint. and Aras PLM.

Personal Skill in using: Salesforce Admin ▪ Google Suite ▪ MS Project ▪ Microsoft Office Suite ▪ Quip

Lucidchart ▪ Jira ▪ Excel ▪ Visio ▪ SQL

PMP Certification (Project Management Professional) Valid Thru: 12/2023

CSM (Certified Scrum Master) - Valid Thru 10/2022

Salesforce Admin Certification—Expected Completion: 05/2021