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Sr. Product Specialist Resume Example

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SR. PRODUCT SPECIALIST
Professional Summary
An established healthcare IT Professional with 11 years of US HealthCare experience in areas of Process/People Management, Benefit Configuration, Business Analytics, Quality Assurance, Claim Administration, Benefit/Plan Loading and Process Training. A B.Sc. graduate by qualification with proven track record as a Healthcare Consultant with reputed companies. My career aspiration is always aligned with organizational goals to deliver customer oriented solutions. Highly disciplined and self-motivated professional who brings a positive and result oriented approach to all tasks undertaken, and have the ability to work well, both in a team as well as in a sole environment. I am specially recognized for decisive leadership and proven ability to face challenges. Profile Summary Leadership by example. Functional Lead with people management skills. US Healthcare Professional with career spanning over 11 years distinguished by commended performance. Strong Knowledge on payer domain areas. Well versed in commercial Fully Insured & ASO Line of Business. Claims Administration, Appeals/Adjustments, HIPAA, ICD -10 and EDI 270/271 Transactions knowledge. Case Installation, Plan Setup and Benefit Configuration Specialist for Fully Insured & ASO customers. Work Experience on healthcare tools like Facets 5.01, Mainframe (Rumba & TOPS), ACIS, ECHS. Excellent interpersonal, presentation and analytical skills, aptitude and ability to adapt the new concepts. Quality Assurance, Business Analytics & Process Training are added skills. Strong Data Model, SQL Query & Claims Data Mapping Knowledge.
Skills
  • Facets 5.01, Mainframe Rumba & TOPS.
  • Database: Oracle SQL.
  • Office Suites: Microsoft office - Word, Excel, Power point.
  • Strengths
  • Functional Leadership, People Management.
  • Assertive & Innovative.
  • Excellent Presentation & communication & client interaction skills
  • Centre Of Excellence, Quality Assurance & Process Training.
  • Delivery Management, Planning and Execution.
Personal Information
Music, Social networking &Travelling. Sports: Cricket, Billiards, Chess & Table Tennis. Personal Dossier Date of Birth: 6th February 1981 Gender: Male Marital Status: Single Language Known: Hindi, English, Malayalam Current Location: El Dorado Hills, California Passport no: L3539808 Visa Status: Holds Valid H1B US Visa. Client Engagement: EDH, California (1 Year) Contact Address: # 2100 Valley View Pkwy, Apt#1625, El Dorado Hills, California-95762 Declaration I hereby declare that all the above furnished facts and references are true to the best of my knowledge and I will solely be responsible for any discrepancy found in them. Place: El Dorado Hills Date: ANISH PURUSHOTHAMAN Excellent professional references can be provided upon request.
Work History
Sr. Product Specialist10/2014 to Current
Organizational Contour Cognizant Technology Solutions HPG
  • DNIIT certified professional in Programing Languages.
  • Trizetto certified Facets 4.71 Professional.
  • Technical Client: BSC Company Profile: Headquartered in Teaneck, New Jersey (U.S.), Cognizant has more than 50 delivery centers worldwide and approximately 180,000 employees Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
  • Cognizant's Healthcare Business Consulting services address the industry trends and market forces that are driving business and IT spend-from rethinking new business models to optimizing operations and enabling technology innovation.
  • Roles & Responsibilities: Onsite Coordinator for Cognizant Offshore configuration Team of 30 members.
  • Functional & solutioning support for Facets benefits Configuration.
  • Client Interaction, Governance Meetings, Status Updates/Calls and Subject Matter Expert Role.
  • Custom Product Configuration Requirement Gathering from BRD.
  • Custom Product Configuration Transition from Client Location to Offshore Location.
  • Legacy to Facets Migration Support.
  • Open Enrollment Support and Innovation Ideas on System Enhancement.
  • Assisting Hiring Team with Panel Interviews & Identifying right Resources.
  • Onboarding/Off boarding, training assistance.
  • Involvement in RFP creation, Case Studies for Prospective Client Engagements.
Cognizant Technology Solutions, Bangalore Healthcare Product Group HPG
  • Team Size: 16 Role: Sr.
  • Product Specialist- Technical Client: BSC Company Profile: Headquartered in Teaneck, New Jersey (U.S.), Cognizant has more than 50 delivery centers worldwide and approximately 180,000 employees Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
  • Cognizant's Healthcare Business Consulting services address the industry trends and market forces that are driving business and IT spend-from rethinking new business models to optimizing operations and enabling technology innovation.
  • Roles & Responsibilities: Offshore Lead/SME for Facets Benefit Configuration Team of 16 Members.
  • Custom Product Configuration Requirement Gathering from BRD.
  • Developing DCD to lay down the configuration approach.
  • Benefit Configuration on Facets for New Plan/Product & Maintenance of existing Configurations.
  • Configuration Solutions on Product, Benefits & EDI 270/271 Transactions.
  • Innovation in developing robust configuration approaches for new LOB's.
  • Onsite coordinator Interaction, Work Allocation, Resource Management, Reports & Decks.
  • Assisting Hiring Team with Panel Interviews & Identifying right Resources.
  • Involvement in RFP creation, Case Studies for Prospective Client Engagements.
  • Custom Product Configuration Transition from Client Location to Offshore Location.
Emids Technologies COE
  • Team Size: 10 Role: Business Analyst Facets Client: LHP Company Profile: Headquartered in Nashville, Tennessee, Emids is 700 people strong IT company which solely focuses in providing Healthcare solutions to tackle the challenges faced by US Healthcare Industry.
  • With a 100% growth rate in the last three years, and a marquee list of Fortune 500 clients.
  • Emids' technology provides Technology, Consulting & Operational Services to various Healthcare Companies in US.
  • Requirement gathering for Facets Configuration & System Integration.
  • Requirement Analysis for Configuration Business Problems on Facets.
  • Developing Detailed Configuration Solutions for Business Cases.
  • High Level & Detailed Level Design documentation.
  • Developing Use Cases & Business Flows on Payer Practice focusing Facets Artifacts, Training Modules for NetworX, Benefit Configuration Scenarios.
  • Writing Functional Specification Documentations for Business Problems.
  • Benefit Configuration on Facets for New Plan/Product & Existing Configurations.
  • Validate Test Results & Fix fallouts.
  • SQL querying and Excel Validation.
  • Innovation in Data Extraction Tool Development.
  • Developing Data Profiling Tool to be integrated with Data Extraction Tool.
  • In House Payer management system prototype, Static UI & Business cases & Rules.
Facets Configurator Analyst05/2011 to 06/2012
IBM India, Bangalore Global Business Services BCBS KC/UAM
  • A 400000+ employee company which has created and applied technology to make the world work better.
  • IBM provides smarter solution for healthcare by providing consulting, business analytical, IT solutions & Claims Management.
  • GBS division of IBM provides end to end Business solutions for their healthcare clients.
  • Requirement gathering for the Configuration Business Problem assigned via Team Track.
  • Detailed Level Design documentation.
  • Begin code mapping sessions & Gap Analysis with client.
  • Benefit Configuration on Facets Front End for New Plan/Product & Existing Configurations.
  • Liaison between Client reps, Onsite Lead.
  • Coordination with Testing Team for product test.
  • Validate Test Results & Fix fallouts.
  • SQL querying and Excel Validation.
  • Move Configuration changes through different including but not limited to live environment.
  • Working on ICD - 10 Remediation Project.
  • High Level Requirement & Design Document, Test Strategy & Test Plan.
  • Technical Cross walk solution documentation.
  • Impact Analysis on ICD - 10 impacted Facets Tables.
Business Configuration Analyst07/2010 to 04/2011
Trizetto India, Bangalore Configuration Services PHP
  • Trizetto serves more than 500 payers, providers and benefits administrators.
  • Its payer customers serve more than 100 million health plan members, or approximately 40 percent of the insured population of the United States through products like Facets & QNXT Roles & Responsibilities: Requirement gathering and documenting the change for Onyx Tickets.
  • Tickets configured Includes Benefit and NetworX on Facets.
  • Well versed in Product Shell, RX Shell, Full product, SEPY, SEDF, SESE, AGAG and Pricing Configurations.
  • Analyze & understand the ticket along with Trizetto Lead.
  • Begin code mapping sessions & Gap analysis with client.
  • Develop functional design Document.
  • Component design, Outline configuration & Obtain client approval.
  • Building Test scripts, validation, Query and functional testing.
  • Migrate the Product and Notifies Client and Product Implementation that production moved was successful.
  • Trained & mentored new joiners.
  • Preparing User Friendly Training manuals on various Configuration Scenarios.
Quality Specialist04/2008 to 07/2010
United Health Group UHG
  • UHG is the giant in US Health insurance market and is ranked 25th in fortune's Top 50 listed companies.
  • A 76,000 million dollar company who is the No 1 commercial Health Care Service provider in United States serving millions of lives.
  • UHG has captive Business centers in two locations in India providing Enrollment, Billing, Configuration & Claims Management services.
  • Roles & Responsibilities Managed a 13 member Team of QA's for OE period.
  • Audit of customer specific Plans and Contracts on TOPS.
  • Providing process training and Analyst Feedbacks.
  • Managing Inventory-calls with onsite Team whenever necessary.
  • Preparing and Updating Training Documents and Process Checklists.
  • Assisting manager in Inventory report, production report.
  • Preparing specific handouts to assist Production Analysts and PKT conductions.
  • Maintaining the Internal Tracker Reports of team.
  • Monthly Error Analysis and Remediation Plan Implementation.
Sr. Claims Associate07/2007 to 04/2008
United Health Group
  • UHG Loading/Configuring Customer Plans and benefits in TOPS.
  • Test Evaluation for Configured Benefit Cases.
  • Defining New Configuration Scenarios for ASO customers.
  • Product call with Implementation managers.
  • Managing Inventory for Offshore site.
  • Error share and OJT support.
  • Coordinating with Onshore SME for PKT's.
  • Preparing specific handouts & product specific checklist.
  • Maintaining the Internal Tracker Reports of team.
  • Five 5 Analysis on Errors and trends.
Hinduja Global Solutions – Bangalore
  • Team Size: 25 Role: Claim Processing Executive Client: Aetna Company Profile: HGSL is a part of Hinduja Group, with a focus on insurance related works.
  • It is one of the prime vendors for an insurance firm in the U.S, catering to its need of claim adjudication, Plan set up, Claim testing, Correspondence handling and related works.
  • Roles & Responsibilities Health Plan/Benefit Load specialist in ACAS system.
  • Part of the Benefit testing Team.
  • Adjudication of Hospital and Medical Claims in RUMBA and Resolving ECHS Tasks.
  • Involved in the mentoring and auditing of the Trainee Batches Participating in conference-calls with clients on subject matters whenever necessary.
  • Checking the route lists of team and helping them to minimize aged claims.
  • Supporting other examiners in solving claims of complex nature.
  • Analyzing legitimacy of the claims with respect to the company's compliances.
  • Handling of complex High Dollar claims.
  • Updating Team for process changes and system releases as a part of KMT Team member.
  • Maintaining the TAT and pending claim reports of team.
Education
MBA: 2014Ulyanovsk State University Kerala University Kendriya Vidyalaya -
CBSE: 1997Kendriya Vidyalaya -
Additional Certification's *PAHM Certified.: -
Additional Information
  • Achievements Blue Diamond Award Winner (Cognizant) Top Performance Rating Scorecard from Onshore Sr. Configuration Manager (Trizetto) Client Appreciation & "Pat on the Back Award" (Trizetto) Received Sustaining Edge Award & Quality Champion in All Employee Quarterly Town Hall (UHG) Best QA in Monthly R&R Thrice (UHG) Member of the Best Team in a Quarter. (UHG) Implemented Bright Idea globally (UHG) Recognition from the management and the client for maintaining top quality and Production. (HTMT) Top Gun award from three months for marinating 100% quality. (HTMT) Extra Curriculum Hobbies: Music, Social networking &Travelling. Sports: Cricket, Billiards, Chess & Table Tennis. Personal Dossier Date of Birth: 6th February 1981 Gender: Male Marital Status: Single Language Known: Hindi, English, Malayalam Current Location: El Dorado Hills, California Passport no: L3539808 Visa Status: Holds Valid H1B US Visa. Client Engagement: EDH, California (1 Year) Contact Address: # 2100 Valley View Pkwy, Apt#1625, El Dorado Hills, California-95762 Declaration I hereby declare that all the above furnished facts and references are true to the best of my knowledge and I will solely be responsible for any discrepancy found in them. Place: El Dorado Hills Date: ANISH PURUSHOTHAMAN Excellent professional references can be provided upon request.
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Resume Overview

Companies Worked For:

  • Organizational Contour Cognizant Technology Solutions HPG
  • Cognizant Technology Solutions, Bangalore Healthcare Product Group HPG
  • Emids Technologies COE
  • IBM India, Bangalore Global Business Services BCBS KC/UAM
  • Trizetto India, Bangalore Configuration Services PHP
  • United Health Group UHG
  • United Health Group
  • Hinduja Global Solutions

School Attended

  • Ulyanovsk State University Kerala University Kendriya Vidyalaya
  • Kendriya Vidyalaya

Job Titles Held:

  • Sr. Product Specialist
  • Facets Configurator Analyst
  • Business Configuration Analyst
  • Quality Specialist
  • Sr. Claims Associate

Degrees

  • MBA : 2014
    CBSE : 1997
    Additional Certification's *PAHM Certified. :

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