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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Experienced Data Analysis Professional with a vast knowledge of mortgage finance, a demonstrated ability to produce management level reports and analysis, and has extensive positive experience in areas of managing customer facing business processes, project management, and process development. Known for being a true multitasker with a knack for developing strategies that lead to positive outcomes.
Highlights

SQL, Knowledge of SAS, Microsoft Office (Word, Excel, PowerPoint, Publisher, Access, Visio), Microsoft Sharepoint, Microstrategy BI, LPS Business Intelligence

Experience
Sr. Policy Analyst, 11/2011 to 06/2013
Saic, ,
  • Freddie Mac - Manager of Servicing Policy - Current position since June 2013 Completes in-depth research and analysis required to prove direction of policy development, mitigate potential credit losses, and provide the best outcome for Freddie Mac Single Family line of business Provides ad-hoc analysis of program, customer, and portfolio performance on a frequent basis Develops success measures to policy/programs, and tests against those success/measures Partners with various departments within Freddie Mac as well as stakeholders from both the FHFA and Fannie Mae to develop policy direction, Leads customer calls to obtain feedback on policy performance and resolve customer issues, Trains both direct reports and team members to assist with the development of policies and reporting needs of the department, Represents the department/company at several industry events as a panelist or subject matter expert to explain or respond to inquiries regarding Freddie Mac servicing policy, Develops presentations for senior management on a myriad of issues, intended for both internal and external stakeholders Providesdetailed requirements for development of BI reporting tools and dashboards Creates and maintains several strategic documents on a periodic basis for business planning 1 of a select few out of nearly 100 applicants to participate in Mortgage Bankers Association AMP training at Freddie Mac.
  • Subsequently received Accredited Mortgage Professional certification September 2014.
  • Successfully completed Intro to SAS course in 1Q2015 Developed dashboards for reporting on team's policies and how they were performing compared to business goals Responsible for creating policies around Foreclosure Time Lines, Property Preservation, and Servicer Scorecards Met with internal and external business partners daily Completed hours of research Wrote final drafts of policies that represented bank's contracts with Freddie Mac Scheduled meetings amoungst FHFA and Fannie Mae counterparts and executives Developed procedures and flows to ensure that process of developing policy is completely mapped Initiated the development of policies surrounding Borrowers impacted by disasters.
  • Representing Freddie Mac, met with local government officials in NY/NJ in the wake of Hurricane Sandy, Participated at HOPE NOW event by meeting with impacted Borrowers, Joined Freddie Mac Hurricane Sandy Task Force and provided frequent input on the status of several projects.
Sr. Business Management Analyst, 07/2010 to 11/2011
Deutsche Bank, ,
  • Examined Department needs, and ensured that operations team was performing as efficiently as needed by: Creating new reports to identify any lapse in analyst performance, and Gathering requirements for system enhancements Developed and lead management reporting team Created and managed the development of a Monthly Management Reporting Package Managed team to success by delivering adhoc and periodical reports on time and to user specifications Provided monthly updates to VPs and SVPs of Division on status of Operations progress towards year end goals.
Business Associate, 03/2009 to 07/2010
Rush-Copley Medical Center, ,
  • Mitigated additional credit losses incurred on vacant and abandoned properties by approving repair and maintenance work on pre-foreclosure properties Reviewed servicer exception requests pertaining not only to property maintenance but also taxes, insurance, and attorney fees, Ensured the validity of the request by reviewing the details of each Mortgage and QC'ing property photos Created new process flow and worked to implement new Guide allowables matrix Held daily conference calls with servcers and vendors to resolve issues and obtain feedback on process.
, 10/2008 to 03/2009
Bickford Senior Living, ,
  • Completed training for use of The Manager, a program which improves controls and manages risk Edited/entered procedures into software Created and maintained checklists Utilized speadsheet and database tools on a daily basis Delegated loan approvals or denials to banks and Freddie Mac specialists As needed, completed other adminstrative duties, such as copying or filing.
Education
Bachelor of Science and Business Administration: Finance Accounting, Expected in September 2014
Shippensburg University - ,
GPA:
AMP) certification received through the Mortgage Bankers Association Finance Accounting
Interests
Iniciativa Guatemala - Unpaid Consultant, Freddie Mac Military Service (employee resource group)
Additional Information
  • Other Interests Iniciativa Guatemala - Unpaid Consultant, Freddie Mac Military Service (employee resource group)
Skills
ad, analyst, attorney, BI, Business Intelligence, business planning, contracts, copying, credit, database, direction, senior management, filing, insurance, local government, Mac, Management Reporting, meetings, Access, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Sharepoint, Word, Microstrategy, policies, developing policy, policy development, develop policy, development of policies, presentations, progress, reporting, research, SAS, SQL, strategic, taxes, Visio

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School Attended

  • Shippensburg University

Job Titles Held:

  • Sr. Policy Analyst
  • Sr. Business Management Analyst
  • Business Associate

Degrees

  • Bachelor of Science and Business Administration

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