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Spa Manager Resume Example

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SPA MANAGER
Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service standards, and collaborative work environments. Skilled in multitasking, organizing, supporting pre-employment staffing, on-boarding processes and maintaining employee records. Motivated to learn, grow and excel in an administrative role.

Skills
  • Self-motivated professional
  • Leadership
  • Customer Service
  • Organization and Time management
  • Written Communication
  • Conflict resolution
  • Interpersonal Communication
  • Schedule Management
  • Employee training, orientation and Employee recognition
  • Office administration, file maintenance
  • Spreadsheet management
  • Microsoft, Outlook, Concur applications
  • Customer and client relations
  • Ability To Multitask
  • Recruitment, Talent Management, HR Policies
Work History
08/2018 to 08/2020Spa ManagerCompany Name | City, State
  • Led Spa Team and facility to earn Forbes 4-Star Travel Award in 2019.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Oversaw operations by managing activities related to training, treatment procedures, budget maintenance, insurance, inventory management, and departmental forms and changes.
  • Interview and hire management and hourly employees with appropriate skills to meet business needs of operation
  • Developed and implemented marketing strategies.
  • Responded to customer inquiries or complaints.
  • Worked with new employees to enforce protocols, customer service standards and optimize performance.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Held individual and group meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Maintained staff directory and company policy handbook for human resources department.
  • Managed office and spa inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Examine monthly P&L and report data to finance team, and corporate team.
06/2015 to 08/2018Operations ManagerCompany Name | City, State
  • Managed staff of over 30 employees.
  • Monitored customer feedback to devise business strategies and determine improvements for better customer experiences.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Established positive and effective communication among unit staff and organization leadership.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed and implemented daily operations plans such as delivery schedules with vendors, employee facility assignments and promotional strategies.
  • Act as on-site HR representative for staff to connect to corporate.
  • Assist with recruitment, new hires, and staff training.
  • Forged and cultivated productive relationships with vendors and third party brands.
  • Assessed financial statements and productivity reports to evaluate staff performance, develop improvement plans and implement changes resulting to increase revenue and personal employee growth.
  • Organized preventive maintenance to reduce service and guest disruptions.
  • Maintain detailed records on personnel and regularly update guest information
  • Evaluated upcoming promotional plans and retail launches to forecast expected resource needs.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
02/2014 to 06/2015SupervisorCompany Name | City, State
  • Oversaw staff of over 30 employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency to meet daily demand.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Collaborated with Operations Manager and General Manager to establish staff guidelines and create healthy work environment.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Interviewed, hired and trained new employees for Concierge position.
  • Delegated tasks to Concierge and Spa Attendant team.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of spa equipment and facilities to ensure staff and guest safety.
  • Identified individual employee's unique work styles and adapted management methods.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Provided supportive link between customers and company operations.
  • Maintained compliance with company policies, objectives and communication goals.
08/2013 to 02/2014Senior ConciergeCompany Name | City, State
  • Oversaw fast-paced front desk operations at busy spa facility with as many as 200 daily guests.
  • Worked closely with guests with high degree of respect for privacy.
  • Carried out day-day-day duties accurately and efficiently.
  • Received and processed stock into inventory management system.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved conflicts with customers to best of ability.
  • Handled day-to-day running of front desk and scheduling software ensuring high levels of productivity and efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Used Book4Time software to process reservations, check-ins and check-outs.
Education
No Degree | NursingMedgar Evers College Of The City University Of New York, City, State
06/2005High School DiplomaStella Maris High School, City
Certifications
  • SHRM Essentials of Human Resources Certification, Baruch College, 2021
  • Adult/Child/Infant CPR-First Aid-AED Certification, American Red Cross, 2020
  • Advanced Child Care Training Certification, American Red Cross, 2020
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Resume Overview

School Attended

  • Medgar Evers College Of The City University Of New York
  • Stella Maris High School

Job Titles Held:

  • Spa Manager
  • Operations Manager
  • Supervisor
  • Senior Concierge

Degrees

  • No Degree | Nursing
    06/2005 High School Diploma

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