Spa Concierge Resume Example Omni Hotels

SPA CONCIERGE

Summary

Aloha,

My names is Katelyn McAskill, I am 27 years old. I'm originally from Honolulu, Hawaii and also have residency in La Quinta CA. I am looking for a full time position in your company. I have done my research on this job description and believe I am the prefect fit for to be position. I would I to share a few more things about my self and what I have done through out my years. If you noticed I Have done a lot of different job descriptions and ive also found myself coming back to the

Skills

Issue resolution
Customer follow-up
Email marketing
Cross-selling and upselling
Tech-savvy
Data analysis and reporting
Program coordination
Social skills development
Fundraising
Activity oversight

Safety understanding
Positive atmosphere promotion
Personalized instruction
Problem-solving
Data entry
Team building
Compassionate
Flexible
Organization and efficiency

Experience

Omni Hotels | Los Angeles , CASpa Concierge07/2019 - Current

Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs.
Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
Briefed hotel staff and guests on security policies and procedures to promote saftey and visitor confidence.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
Rectified volatile situations quickly through active listening and effective communication.
Meticulously entered client and service information when booking appointments.
Replaced towels and mats and escorted guests to tranquility room.
Collaborated with clients of all types to increase profile and status through effective styling.
Processed all cash and credit card transactions with [Number]% accuracy rate.
Maintained calm, professional and fully functional facility at all times.
Supplied guests with robes, slippers and locker keys.
Executed all daily opening and closing procedures.
Offered refreshments of ice water and iced tea to all incoming guests.
Assigned clients to estheticians by aligning client's needs with esthetician's expertise.
Verified end-of-day reports against credit and cash profits.
Organized salon paperwork and office files.

Kaiser Grille Palm Desert | City , STATELead Hostess02/2016 - 04/2017

Enhanced guests' experiences by fulfilling special requests during visits.
Guided guests to appropriate seating for party size, provided with menus and [Action].
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Set up and decorated menu marketing boards with current specials information and drink features.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Placed reservations through phone and email into [Software].
Answered telephone to provide establishment information and take party reservations.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Answered phones politely and promptly, accurately recording and confirming reservations.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.

Goldenvoice - Access Control | City , STATEScanning Manager 04/2014 - 10/2017

Education and Training

Amistad High School | CityHigh School Diploma05/2013

Additional Information

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Spa Concierge Resume Example

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