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Spa Concierge Resume Example

Resume Score: 80%

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SPA CONCIERGE
Summary

Aloha,

My names is Katelyn McAskill, I am 27 years old. I'm originally from Honolulu, Hawaii and also have residency in La Quinta CA. I am looking for a full time position in your company. I have done my research on this job description and believe I am the prefect fit for to be position. I would I to share a few more things about my self and what I have done through out my years. If you noticed I Have done a lot of different job descriptions and ive also found myself coming back to the

Skills
  • Issue resolution
  • Customer follow-up
  • Email marketing
  • Cross-selling and upselling
  • Tech-savvy
  • Data analysis and reporting
  • Program coordination
  • Social skills development
  • Fundraising
  • Activity oversight
  • Safety understanding
  • Positive atmosphere promotion
  • Personalized instruction
  • Problem-solving
  • Data entry
  • Team building
  • Compassionate
  • Flexible
  • Organization and efficiency
Experience
Company Name | City, StateSpa Concierge07/2019 - Current
  • Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Briefed hotel staff and guests on security policies and procedures to promote saftey and visitor confidence.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Meticulously entered client and service information when booking appointments.
  • Replaced towels and mats and escorted guests to tranquility room.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Processed all cash and credit card transactions with [Number]% accuracy rate.
  • Maintained calm, professional and fully functional facility at all times.
  • Supplied guests with robes, slippers and locker keys.
  • Executed all daily opening and closing procedures.
  • Offered refreshments of ice water and iced tea to all incoming guests.
  • Assigned clients to estheticians by aligning client's needs with esthetician's expertise.
  • Verified end-of-day reports against credit and cash profits.
  • Organized salon paperwork and office files.
Company Name | City, StateLead Hostess02/2016 - 04/2017
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Placed reservations through phone and email into [Software].
  • Answered telephone to provide establishment information and take party reservations.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Company Name | City, StateScanning Manager 04/2014 - 10/2017
Education and Training
Amistad High School | CityHigh School Diploma05/2013
Additional Information
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Resume Overview

School Attended

  • Amistad High School

Job Titles Held:

  • Spa Concierge
  • Lead Hostess
  • Scanning Manager

Degrees

  • High School Diploma

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