- Effectively managed business relationships between vendor and hospital executive leadership, and independent physician groups of diverse specialties.
- Partnered with clientsin the development and ongoing planning of their population health roadmaps.
- Delivered timely population health solution expertise and supporting product demonstrations of the population health and interoperability product line in a sales support capacity.
- Provided implementation consulting and leadership ensuring positive client outcomes within various ambulatory/acute healthcare environments throughout North America. Product experience and knowledge includes various EHRs, numerous ancillary and supporting healthcare solutions, and population health products and services to collectively support clinically integrated systems and networks.
- Led/partnered multiple EHR implementations, upgrades, training and ambulatory roll-out to numerous hospital/practice locations of diverse specialties.
- Defined and implemented new workflows ensuring efficiency, consistency in process and user adoption across numerous medical practices. Conducted client product demonstrations including current state and future state analysis activity, identifying workflow gaps and recommended best-practice workflows across large outpatient footprints.
- Conducted various healthcare product demonstrations to diverse audiences including presentations of current and future product features and capabilities and benefits.
- Developed software implementation methodology and supporting assets for Allscripts acute/ambulatory Sunrise Clinical Manager EHR and provided training to effectively implement the ambulatory product suite for the services and sales organizations. Collaborated with the training and education organization to produce new or enhanced training material.
- Collaborated with the product development team for improved and compliant product solution delivery.
- Proactively acquired knowledge of emerging changes in regulatory and other requirements and how it impacts the EHR solution, workflow and client.
- Provided continual process improvement in the services sales RFP/quoting cycle globally. Coordinated with the methodology team for developing project scoping and quoting assets and tools.
- Developed and delivered timely presentations for internal team development and learning.
- QUANTUM – Brighton, MI JANUARY 2002 – MAY 2010
- Business Development
- Led the effort to strategically plan and implement new multi-disciplinary ambulatory practice clinics including a wellness center with retail. Responsibilities included overall business plan development, financial planning and budgeting, contract review and negotiations, market analysis, competitive analysis, strategy development, product and service definition and packaging, sales and marketing strategy, operations including software/hardware analysis and procurement, workflow analysis and personnel management and supervision.
- Highlights of Achievements:
- Led the successful start-up and operations of ambulatory primary care and medical orthopedics practices.
- Led the successful start-up and operations of a wellness center including ancillary healthcare retail products and other services and a fitness center supporting a medical orthopedics practice for preventative and ambulatory care.
- Provided overall implementation leadership and support ensuring positive client outcomes within the ambulatory healthcare environment.
- Led the effort for EHR evaluation and procurement for ambulatory practices including Allscripts, eClinical Works, etc.
- ORACLE/PEOPLESOFT – Phoenix, AZ & Southfield, MI MAY 1997 – JANUARY 2002
- Practice Manager
- Led all aspects of the professional services practice of a leading business software solution provider across broad business disciplines. Effectively partnered with clients, both internal and external, for continual growth and client reference-ability. Developed and grew the professional services practice organization and positioned it for on-going growth. Increased professional services sales revenue.
| - Highlights of Achievements:
- Developed and grew the professional services organization of a leading software firm. Hired and managed software consultants and staffed critical client projects. Instrumental in doubling the professional services staff across the organization and increasing personal team size to 30 direct reports.
- Consistently met or exceeded consulting revenue and budgeted collection goals; effectively managed toward consulting margin and optimization goals while growing the practice and ensuring employee retention.
- Secured additional professional services sales revenue from new and existing clientele while securing increased software licensure and ensuring a successful customer engagement.
- Partnered with the product sales organization in a sales support capacity providing product demonstrations and support to secure large software license/professional services contracts.
- Developed a high-level project implementation template proposal for the product sales team instrumental in securing additional software/services business.
- Improved the pre-sales process by introducing methodology to support: identification of qualified consulting resources, demo preparation and readiness; soft-skill training requirements. Developed proposal templates and presentation materials.
- Introduced a new business model to innovatively increase consulting services revenue by maximizing consulting resource talent capacity and minimizing client financial investment.
- Led teams across broad technical and business disciplines. Tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
- Facilitated new-hire employee orientation and on-going training; coordinated continual training process improvement.
- Authored internal monthly publication for the professional services organization.
- MOTOROLA, Tempe, AZ and Schaumburg, IL SEPTEMBER 1986 – MAY 1997
- Project Manager
- Led the project implementation for several multi-disciplinary areas including medical claims processing, human resources and payroll, financials and manufacturing.
- Highlights of Achievements:
- Provided leadership for a corporate-wide SAP/HR software implementation project for a large organization.
- Led the support and enhancement efforts of an Oracle-based financials and manufacturing software solution.
- Led an Oracle-based data warehouse development and support effort for quality assurance in a manufacturing environment involving the collection of data worldwide on diverse database platforms.
- Led the successful implementation of an HRMS client-server product replacing a mainframe DB2-based system.
- Provided leadership, development, and implementation support for a new medical claims software application for a large organization.
- Benefits, Budgeting, Budget, Business Development, Business plan development, Client-server, Competitive analysis, Hardware, Consulting, Contracts, Clientele, Clients, Client, Data warehouse, Database, Decision making, Delivery, Product development, Fashion, Features, Financials, Financial, Financial planning, Human resources, DB2, Team development, Leadership, Mainframe, Market analysis, Marketing strategy, Materials, Works, MOTOROLA, Negotiations, Networks, Optimization, ORACLE, Packaging, Payroll, PEOPLESOFT, Personnel management, Presentations, Process improvement, Procurement, Progress, Proposal, Publication, Quality, Quality assurance, Real-time, Retail, RFP, Sales, Sales support, SAP/HR, Strategy development, Strategic, Supervision, Unique, Upgrades, Workflow analysis, Workflow
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