Successfully served as Administration Assistant for the shift supervisors to ensure all documentation was completed accurately and on time.
Efficient with using Medora, Avaya, SightMax, Vista, Microsoft Word, Microsoft Excel, as well as navigating through Capri to properly identify the proper location for Veterans and where they receive services from.
Successfully trained six new Social Service Assistants on a 1:1 basis as well as in a group setting to ensure that they were qualified to conduct their normal day to day operations as new employees.
Ensured 100% compliance with the latest training standards.
Also trained more than 20 new Health Science Specialists to be able to conduct their normal day to day operations.
This was conducted in both 1:1 settings as well as group settings.
Also I have taken part of different team building projects.
1 of 6 members who were assigned to help develop educational study guides to assist with chat rescue procedures for the Rochester Crisis Call Center.
I was also selected to assist with examining and writing the Social Service Assistant job procedure manual.
The expertise in this area of clinical operations has allowed current SSA's the ability to fully understand their job if they have questions.
Also This documentation is being utilized by all future SSA members for guidelines on normal day to day procedures.
Served as Unit Trainer for the 1st Security Forces Squadron, Langley AFB.
Trained more than 300 individuals in both group settings and also on 1on1 settings on the latest policies and practices of the unit.
This training consisted of Suicide Awareness and Signs, Enlisted Performance Reporting Evaluations, assisted with writing Standard Operating Procedures.
Also worked as Flight Trainer where I trained 45 people on daily work procedures and policies.
Professional Publications: Awarded the Department of Veterans Affairs Mental Health Employee of the Month for the month of December 2014.
Represented the Veteran Crisis Line for a interview with the Department of Defense on suicide prevention.
07/2012 to 11/2013
Social Services AssistantVeterans Crisis Line － Canandaigua, NY
Hours per week: 40 Assisting with helping provide veterans with the resources of getting connected to with proper services within the VA.
100% of Veterans who needed services were placed into proper care within the VA.
Also helping locate Veterans who are in crisis and helping get them immediate medical services that they are needing as they are battling with suicidal thoughts and are in crisis.
I worked with the latest computer technology and am a expert with Microsoft office and all military personnel record applications.
Supervisor: Patrick Shea (585-393-8371) Okay to contact this Supervisor: Yes.
02/2003 to 07/2011
United States Air Force － Hampton, United States, VA
Hours per week: 40 Security Forces.
Full Time Duties, Accomplishments and Related Skills: Duties and Related Skills Security Forces member in the Air Force.
Deployed to Iraq,Afghanistan,Kuwait, Kyrgyzstan.
Squad leader for the Fly Away Security Team, Flight Chief in Iraq, TASS operator, Flight Trainer.
Successfully trained more than 150 service members on updated tactics, immediate responder responsibilities, active shooter techniques.
As an immediate supervisor I supervised up to 35 Airmen and taught them the responsibilities and duties as a member of the United States Air Force.
Wrote annual evaluations for every member and also conducted mid year reviews to ensure all criteria was being met.
While deployed to Camp Bucca, Iraq was tasked with updating Standard Operating Procedures and Rules of Engagement for base security and also convoy security and briefing leadership on the different ways our procedures needed to change so that we could become more effective and secure as well.
While deployed to Afghanistan and conducting Fly Away Security Missions I was the Crew Leader for our Fly Away Security Team.
While assuming this role I was responsible for not only the safety of our team but also for the C130 aircraft as well as the 8 crew members that were assigned to the aircraft.
During this time I also took on the responsibility of creating security measures for unknown locations.
This process consisted of documenting the layout of the airfield, recognizing possible security breaches in the area, give the exact locations of where our vulnerable locations would be if came under attack, and also coordinating with our base leadership what the Standard Operating Procedures and the Rules of Engagement for this particular area to ensure 100% crew safety while conducting missions.
During my time in Balad, Iraq while serving as the Flight Chief not only was I the immediate supervisor for the 25 members that worked in our assigned area but I was also the supervisor for the 15 Iraqi nationals that we had working on our lane as well.
During this time I was responsible for assuring we had 0 security breaches in our area, as well as making sure all our Airmen were trained on the latest Rules of Engagement as well as the Standard Operating Procedures.
I was also tasked with ensuring that all medical emergencies were handled with excellent care while providing a 0% negative security incident rate while medical treatment was being provided.
Bachelor's Degree: PsychologyAmerican Public University － Charles Town, WV, United StatesPsychology
Associate's Degree: Criminal JusticeGenesee Community College － Batavia, NY, United StatesCriminal Justice
Associate's Degree: Criminal JusticeCommunity College of the Air Force Maxwell AFB － AL, United StatesCriminal Justice
Department of Veterans Affairs
Air Force, Avaya, Call Center, counseling, documentation, financial, layout, team building, leadership, medical emergencies, Mental Health, Microsoft Excel, Microsoft office, Microsoft Word, personnel, policies, Publications, Quality Control, Reporting, risk assessment, safety, Supervisor, supervisor I, Trainer, Vista
Accomplishments: Army Commendation Medal Air Force Achievement Medal. Air Force Outstanding Unit Award with 1 oak leaf cluster. Air Force Good Conduct Medal with 1 oak leaf cluster. National Defense Service Medal. Afghanistan Campaign Medal with 1 service star. Iraq Campaign Medal with 1 service star Global War on Terrorism Service Medal Air Force Overseas Ribbon Short Air Force Expeditionary Service Ribbon with Gold Border with 1 oak leaf cluster Air Force Longevity Service USAF NCO PME Graduate Ribbon Small Arms Expert Marksmanship Ribbon Air Force Training Ribbon NATO Medal NCO of the Month during the month of January 2011 Supervisor: Sarah Kearney (1-757-269-1257) Okay to contact this Supervisor: Yes