SMALL BUSINESS DEVELOPMENT SENIOR DIRECTOR/DIRECTOR/MANAGER
Boston College, The Institute on Corporate Community Relations Crime Prevention through Environmental Design Developing Operational Plans for Community Relations Disney University "The Disney Approach to Quality Customer Service" Effective Management in Transportation Effective Supervision in Transportation Leadership APTA Leadership Houston, Graduate Class X 111 Model-Netics Instructor Training Powerful Business Writing Supply Management Certified Purchasing Manager Training Texas A&M Traffic Engineering Basics The Ammerman Experience Training the Trainer United Way's Project Blueprint, Graduate Class X Conference of Minority Transportation Harrisburg TIRZ 23.
Port of Houston AuthorityHouston, TXSmall Business Development Senior Director/Director/Manager01/2002 to Current
Created, Designed, Implemented and lead extremely successful and award winning Small Business Development Program (SBDP) for the Port of Houston Authority (PHA).
Responsibilities include overseeing the direct operation of the Small Business Development Program and the seven member staff.
Since inception of the program in 2002, have exceeded aggressive 35% small business goal participation with approximately $351 million dollars or approximately 41% of all eligible dollars being committed to local small business.
PHA's program is one of Houston's most dynamic and community oriented small business programs-often referred to as the model for the region.
Responsible for oversight of numerous partner service agreements and contracts with area chambers of commerce and economic development organizations totaling approximately $330,000.
Deliverables include various outreach means and methods including conducting doing business with the Port Authority seminars and one on one sessions, participation in expos, representation on boards or advisory councils and attendance at various events.
Responsible for developing strong key stakeholder relationships in support of the Port Authority's vision, mission and core values.
Designed and deliver Port University, training and mentoring program designed to educate small business owners about the Port of Houston Authority Procurement process and provide participants with a broader knowledge of Port operations and opportunities.
Topics covered include understanding a PHA proposal, interpreting contract terms, insurance and bonding requirements, submitting appropriate small business forms and tours of major PHA terminals.
To date over 500 students have graduated from Port University.
In collaboration with area school districts, local community colleges and universities created a Maritime Academy initiative, and serve as President of the Port of Houston Partners in Maritime Education (PHPME).
Work with area high schools designed to identify opportunities for workforce development and job creation to address an aging workforce.
Encourage students to pursue career opportunities in the maritime transportation fields including logistics/freight, security and environment.
Benefits of the program include dual course classes, field experiences, internships, scholarship opportunities and access to maritime industry experts.
Over 1000 students are currently participating in the program at five area high schools, two community colleges and three universities.
Initiated partnership with the City of Houston Office of Business Opportunity , Houston Independent School District, and METRO on Guiding Protégés to Success "GPS" a mentor protégé program designed to provide emerging business the opportunity to gain insight from established firms.
Additional information on bonding, insurance, financial statements, marketing initiatives, business plans, document preparation and submittals of request for proposals was also provided.
Responsible for oversight of the Small Business Advisory Council, a fifteen member group selected by the Port of Houston Authority Commissioners.
Lead an intense education campaign focused on the benefits of METRO's Mobility Plan that included several major transportation components taking the Houston region into the 21st Century.
As Chair of the Millennium Mobility Plan Education Team selected employees to educate the public and identified speaking engagement opportunities for the Chairman, President & Chief Executive Officer, and executive team members.
Coordinated over 450 external meetings/presentations conducted to inform the public, reaching approximately 85,000 individuals in a ten month span prior to bond referendum.
Responsibilities included forecasting projected budget and overseeing allocation of resources.
Gilda Ramirez Page 2 _ Directed eleven member Community Outreach and Government Affairs staff with a 1.5 million dollar operating budget.
Outsourced additional personal service lobbing and professional services contracts.
Acted as primary liaison to local elected officials, various business and community groups.
Responsible for public relations outreach campaign for "The Downtown Turnaround", a $220 million dollar redevelopment street construction project.
Coordinated METRO's Speaker's Bureau and METRO's Ambassadors, an employee volunteer outreach program.
Trainer/facilitator for METRO's customer culture training and employee re-orientation program.
The Disney Approach to Quality Customer Services." Developed favorable image of the Authority.
Represented METRO at various events in the business community and government/elected official arena.
As METRO's primary liaison, worked closely with the Greater Houston Partnership, Convention & Entertainment Facilities, Houston Downtown Management District, Central Houston, Inc., Downtown Houston Association, Downtown Historic District, Midtown Redevelopment Authority and Theater District.
Special Recognition & Awards Houston Woman's Magazine - 2012 One of Houston's 50 Most Influential Women Houston Independent School District - 2012 Partnership Hall of Fame Houston Minority Supplier Development Council - 2012 Minority Business Enterprise Procurement Award Houston Chapter of the Women's Transportation Seminar - 2012 Rosa Parks Diversity Leadership Award 2012 Corporate Minority Advocate of the Year Sam Houston Area Council Boy Scouts of America - 2011 Charter Partner of the Year Houston Community College - 2011 Magnolia Park Role Model Houston's Citizens Chamber of Commerce - 2011 Pinnacle Small Business Advocate of the Year Texas Southern University - 2010 Partner of the Year Education Impact Award 2010 Women on the Move -2010 Governor's Small Business Forum - 2010 Small Business Program Award Texas Business Alliance - 2009 One Woman Soaring Heights Award Talento Bilingue De Houston - 2009 Corporate Executive of the Year Hispanic Chamber of Commerce - 2007 Hispanic Executive of the Year Government Procurement Connections - 2006 Small Business Advocate of the Year Women Empowerment Training Institute - 2006 Community Service Award Great Houston East End Chamber of Commerce - 2005 Outstanding Service Award Indo American Chamber of Commerce - Small Business Initiative.
Metropolitan Transit Authority METRO Community Outreach & Local Government Affairs, Chair of Millennium Mobility Plan EducationHouston, TXDirector Team, Employee Trainer, Manager of Sales, Community Outreach Manager, Lead Business Development Representative, Community Relations Representative III, II, Rideshare Coordinator, Customer Service Representative II, I, Human Resources Receptionist01/1984 to 01/2002
Master Compliance Administrator Boston College, The Center for Corporate Community Relations Public Relations Accreditation Prairie View A&M, Prairie View, TX Candidate for Masters Business Administration Morgan State University Center
Bachelor of Arts Degree:Public AdministrationHouston International University, Houston, TXPublic Administration
American Contract Compliance Association Graduate Contract Anti-Defamation League Facilitator American Leadership Forum Graduate Assertive Training for Achievers Association of American Port Authority Management Training - Port Professional Manager Candidate
Fluent in Spanish
Approach, Benefits, budget, Business Administration, Business Development, business plans, Community Relations, contracts, Council, Customer Services, Fame, financial statements, forecasting, forms, Government, GPS, image, insurance, Leadership, logistics, marketing, meetings, mentor, mentoring, access, Office, Millennium, Enterprise, presentations, Procurement, proposals, proposal, Public Relations, Speaker, speaking, Quality, seminars, Fluent in Spanish, Trainer, Transportation, View, vision
Metropolitan Transit Authority METRO Community Outreach & Local Government Affairs, Chair of Millennium Mobility Plan Education
Morgan State University Center
Houston International University
Job Titles Held:
Small Business Development Senior Director/Director/Manager
Director Team, Employee Trainer, Manager of Sales, Community Outreach Manager, Lead Business Development Representative, Community Relations Representative III, II, Rideshare Coordinator, Customer Service Representative II, I, Human Resources Receptionist
Master Compliance Administrator Boston College, The Center for Corporate Community Relations Public Relations Accreditation Prairie View A&M, Prairie View, TX Candidate for Masters Business Administration Bachelor of Arts Degree : Public Administration
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