Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Sharp problem solver
Company NameOctober 2016 to CurrentSkycap City, State
Meet and greet passengers at the airport as they arrive with luggage, especially heavy luggage and take them to the curbside, cars in parking garage, and rental cars.
Assist passengers in wheel chairs from the aircraft to baggage claim, curbside, parking garages, and taxi cabs.
Assist passengers from ticket counters and curbside through security and to their gates. Also assist taking them to restrooms, shopping, and restaurants.
Answer questions from passengers and family members.
Company NameJune 2011 to September 2012Sales Associate City, State
Ensured that all customers received excellent service through direct salesmanship, and prompt and courteous service.
Attended weekly sales meetings.
Prepared merchandise for display.
Assisted in physical inventory counts.
Completed each transaction in a quick and efficient manner.
Company NameNovember 2008 to June 2011Sales Associate City, State
Cultivate successful relationships with retail customers.
Assist customers with purchase decisions regarding handbags, jewelry, shoes, and accessories.
Implement all visual merchandising standards.
Watched out for loss prevention through leakage and theft.
Company NameJanuary 2000 to November 2008Realtor City, State
Performed as a professional intermediary between property buyers and sellers, coordinated property marketing and provided client focused negations and purchase/sale advisement.
Facilitated open house events and property tours, conducted market research, performed industry networking and developed innovative strategies to recruit and retain clientele.
Company NameDecember 1985 to December 1999Flight Attendant City, State
Maintained safe conditions in the airplane cabin and taught passengers the safety procedures.
Able to stay calm when confronted with angry customers and defuse tense situations.
Ensured emergency equipment was working, the cabin cleaned, and there is an adequate supply of food and beverages on board.
Administered first aid to passengers, when needed.
Supervised a team of over 14 employees.
Education and Training
Southern Illinois University Bachelor of Science: Education K-9City, State
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Southern Illinois University
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