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ski patroller resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Energetic and ambitious experienced outdoor guide / current ski patroller specialized in interpretative work with the dedication to providing a fun and educational experience while exploring outside. Skilled in rescue operations and client safety as a current first responder on ski patrol. Knowledge and analytical research of tour sights to promote engagement with guests through dynamic storytelling and interpersonal skills. Well-established proficiency in communicative and collaborative skills, acquired from years of experience as a customer service representative and Arizona backcountry guide. Adaptable and driven with strong work ethic, excellent attention to detail and motivation to thrive in team-based or individually motivated settings. Eager to contribute developed knowledge and personal experience to bring awareness and influence positive experiences with the Alaska Mountain Guides.

Skills
  • Wilderness First Responder (WFR)
  • Adult/Child/Infant CPR, AED & Airway Management
  • Epinephrine Auto-injector
  • First aid and PPE use
  • Rescue operations
  • Wildlife capture and release skills
  • Guided nature hikes / tours
  • Activity / event coordination and planning
  • Navigational skills
  • Public speaking skills
  • Two-way radio communication skills
  • Collaboration and teamwork
  • Active listening
  • Effective communication skills
  • Interpersonal skills
  • Time management
  • Billing and data evaluation
  • Office maintenance and organization
  • Retail sales customer service
  • Computer technology
  • Leadership skills
  • Research and analysis
  • Attention to detail
Experience
Ski Patroller, 12/2022 - Current
State Of North Carolina Swan Quarter, NC,
  • Assisted injured guests on mountain and in patrol room by administering medical care.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Contacted and followed communication procedures with medical authorities immediately in events of serious injury.
  • Used radio and digital technology to stay in constant communication with other patrollers or co-workers.
  • Dispatched and recorded reported activity on the mountain.
  • Helped organize rescue operations.
  • Performed mountain sweeps to ensure safety for closing procedures.
  • Reported to hill captain for schedule / duties.
  • Confirmed and checked proper rescue and medical equipment in patrol rooms daily.
  • Monitored designated selection of mountain for guest safety.
  • Assessed resort terrain for risks and closed runs.
  • Constructed signs and fencing for hazardous areas to maintain safe environment for guests.
  • Implemented communication procedures to improve quality of medical care for guests.
  • Completed incident reports, provided detailed patient reports.
  • Inspected recreational areas to satisfy cleanliness / safety guidelines and remove debris.
  • Addressed reckless behavior on the mountain when necessary.
  • Performed medical protocol to administer CPR, bandage wounds, stabilize and clean injuries.
Park Ranger II, 09/2021 - 04/2022
The Travel Corporation New York, NY,
  • Created and conducted interpretive programs for historical, environmental, conservation and cultural history programs.
  • Developed and implemented activities such as nature hikes to educate people of all ages about local areas and park history.
  • Gave public presentations to park visitors and community groups to promote interest in Arizona State Parks.
  • Promoted current conservational issues and environmental topics by planning and executing park events to generate public awareness.
  • Recorded and surveyed key data points from visitors for future development of other park interpretive programs.
  • Protected wildlife through capture and release skills (rattlesnake trained).
  • Responded to public safety emergencies including law enforcement incidents, medical emergencies and search and research situations.
  • Documented and reported park compliance issues, filing incident reports, ticketing.
  • Enforced park rules and regulations, in addition to state and federal laws.
  • Provided assistance with fee collection, accounting and deposits.
  • Operated visitor center and fee collection station.
  • Inventoried retail, stocking of visitor center.
  • Coordinated park events (weddings and group camps).
  • Contributed to park ranger training and team development by assisting new team members with tasks.
  • Assisted with training new park volunteers.
  • Custodial skills.
  • Social media marketing to promote park exposure.
Customer Service Representative, 11/2017 - 08/2021
First Choice Glass & Mirror City, STATE,
  • Documented conversations with customers to track requests, problems and solutions in both call-center and retail store setting.
  • Assisted customers in making payments on completed glass work.
  • Informed and updated customers about billing procedures, processed payments and payment options.
  • Consulted with customers to determine timely scheduling for completion of glass work and to resolve billing issues.
  • Listen attentively to customer concerns to ensure a positive experience.
  • Maintained a calm, professional demeanor with problematic customer concerns to de-escalate said issues.
  • Strive for a quick compliant resolution.
  • Upheld the importance of customer satisfaction for new and long-standing customers to promote future business opportunities.
Education and Training
Wilderness First Responder Recertification: , Expected in 10/2022
-
NOLS - Flagstaff Field Institute - Flagstaff, AZ,
GPA:
Status -
  • Adult/Child/Infant CPR, AED & Airway Management
  • Epinephrine Auto-injector
Wilderness First Responder: , Expected in 11/2020
-
NOLS - Flagstaff Field Institute - Flagstaff, AZ,
GPA:
Status -
Bachelor of Science: Biological Science, Expected in
-
Arizona State University - Mesa, AZ,
GPA:
Status -
  • Dean's List Honoree Fall & Spring Semester (2018-2019)
  • 3.9 GPA
High School Diploma: , Expected in 05/2018
-
Apache Junction High School - Apache Junction, AZ,
GPA:
Status -
  • 4.5 GPA
  • Ranked in Top 5% of class
  • American Legion Auxiliary Girls State Recipient
  • National Honor's Society Member

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Resume Overview

School Attended

  • NOLS - Flagstaff Field Institute
  • NOLS - Flagstaff Field Institute
  • Arizona State University
  • Apache Junction High School

Job Titles Held:

  • Ski Patroller
  • Park Ranger II
  • Customer Service Representative

Degrees

  • Wilderness First Responder Recertification
  • Wilderness First Responder
  • Bachelor of Science
  • High School Diploma

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