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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

I am a dedicated Customer Service Representative motivated to maintain high customer satisfaction and contribute to company success! I am a highly enthusiastic customer 1st service professional with around 4 years client interface experience, hard working and fast learning. Very reliable employee and I have my own transportation for work. With the correct training, I can accomplish any tasks and achieve all of my goals! I work to give our customers a positive feeling about the company and make a lasting impression that will insure they remain happy, loyal customers! I strive to be a committed, dependable, and effective employee for the company. I have some High School computer knowledge as well.

Both of my past jobs have been in Customer Service, and I exceed expectations in that area. Although they are low wage jobs, I possess the skills and knowledge I've learned and will apply it to my work, along with any and all new information and tasks assigned to me. I'm ambitious, client-focused, and deadline-driven. I am very prepared and excited to start a long, successful career!

I do have plans of going to college, possibly to study Physical Science, at a later point in life. Thanks for taking the time to read my resume!


Educational Background
Shawnee Heights High School Tecumseh, KS Expected in 2009 High School Diploma : Computer software - GPA :

Wrestling, Track, Soccer, and Band are some of the things I was involved in. During my Junior and Senior year, I was very interested in computer courses. A few of those courses would be Web design 1, Advanced Web design, Adobe Photoshop and Flash, all Microsoft office applications, Introduction into Computer Programming Visual Basic, and Advance Computer Programming C++ and Java

Accomplishments

I greatly excel in Customer Service. It's what I love to do! If the customer is happy, I am happy. If the customer is unhappy, I will do everything in my power to make it right. I am a very dependable and honest employee. I quickly adapt to any task or problem at hand, analyze the situation, and see that it's fully completed and handled properly. I take pride in my work, and always complete it to the best of my ability. I always give 100% effort, and I work well in a team or by myself. I love learning new things, and I am always welcome criticism and/or tips. I'm an extremely bright, fast learner. I learn by visual, auditory, and kinesthetic! I feel that all my past accomplishments (and even mistakes) have made me into the hard-working, dedicated and loyal person I am today.


For my future accomplishments, I hope to have a good paying job that I can stay with and be a part of until I retire. I'm prepared to excel, and advance within the company, and give 100% hard work and dedication. I will achieve all goals and expectations, and strive to be a exceptional employee.

Work Experience
Best Buy - Skating Car Hop
Saint Petersburg, FL, 07/2011 - 2013

While working at Sonic, I had many responsibilities. I worked together on a team to get the job done, and we treated each other like family. I also had the pleasure of wearing skates all day at work, which was really fun. My main responsibility was carhopping, and we had a Wow program every customer. When we deliver an order out, It is required that we do the Wow every time-

1) Greet/Welcome our guest

2) Introduce ourself by name

3) Read the order and verify that It was all correct

4) Tell the total, collect the cash/card and give change

5) Give receipt and offer any condiments

6) Thank the guest and invite them back


We offer the best customer service and make sure our guests are welcome and comfortable at our store. I've had a few regulars that came in frequently to get drinks and watch me skate. If I didn't have any orders to take out, I was responsible for taking orders, making drinks/slushes, filling up the ice bins, making ice cream, stocking the fruit, fill up slush bottles, cleaning and stocking, bagging up orders, lot check and trash, going to the shed for boxes of cups or anything else we needed, and many other things. The main thing was to make sure everything was cleaned and stocked up front, just in case if we had a rush, that way we were ready serve our customers. I've worked there for so long that I pretty much just did whatever was needed to be done in the store, without having to be told. I even trained a some of the new carhops. It was a lot of fun, but I just didn't make enough money. I did learn a lot about being a responsible, hard worker, and I excelled at what I did after I learned how to do everything.


Customer 1st Service

As a carhop, not only did I excel at providing the best customer service, but I had fun doing it. Nothing made me more happy than to deliver our customers favorite Sonic items right to their car, with exceptional customer service and a smile every time. Nothing, except working with my team every day.

We always strive to get our orders out as soon as possible, and work as hard as we can to serve our customers.

I've had a lot of customers call into the store and talk to a manager about how well I was doing my job. That always put a smile on my face as well.


Multi-tasking

It was a must to be able to multi-task. My manager would always say "Keep moving, there's always something that needs to be done!" Sometimes I would ring up orders while making drinks at the same time, and organizing all the cash in my wallet.

Other times I would be on driv-thru by myself. I was responsible for taking and ringing up the orders, making the drinks, keeping the fruit and cups stocked, scanning for the order and collecting the money, giving change and occasionally hopping out drink only orders to cars not yet at the pick up window. Scanning all those orders means collecting a lot of money, and at the end of the day our manager would count it down. If anyone came up short, thats how much they owed the store. Ive always been good at handling cash, because of my past experience at Dillons.


Working Under Pressure

During the busy times (ex. happy hour, lunch time) it would get really crazy inside the store. All the managers would be doing things inside like bagging orders, ringing up orders, making drinks/ice cream. As carhops, we were rushing in and out taking orders as fast as we can, while still doing the Wow program. I never cracked under pressure, in fact, I liked it better when we were busy and moving around. The skates helped a lot as well! I always strive to get the orders out within time limit while providing the best customer service I possibly can. As with any other job, working under pressure won't be a problem. Ill just stay calm, cool and collected while I keep racking my brain for the best way to deal with the situation. After I learn how to do my job, I'll be OK with working under pressure.


Escalations

Whenever dealing with customer problems or concerns, I always follow a few steps. My managers told me I need to help the customer with any problems or concerns, unless they specifically ask for a manager. At first, when I'm faced with a customer complaint, I always make sure to change my mind set. I'll drop anything I'm doing to make sure I can resolve the problem. I'll listen to the customer, throughly, picking up all of the details. Once I believe I fully understand what's upsetting them, ill repeat it just to be sure, sincerely apologize for whats happened, and present a solution. It might go like this "I sincerely apologize sir, I completely understand why your upset, and you have every reason to be. I would be upset as well if I ordered a Diet Coke and received a Sprite. Would I be able to bring out a Diet Coke for you, as well as a two dollar off coupon for your next visit to Sonic?" "I'm glad I could help resolve this issue for you, and again I do apologize. If there's anything else you might need, just hit the red button and ask for me. Again my name is Jessica, thank you for your patience"


Received pins for WOW, Skating carhop, and Guest Service Certified. I was the fastest and hardest working carhop, and I received customer compliments via phone weekly

Dillons Food Stores/Kroger - Front End Supervisor
City, STATE, 08/2007 - 01/2009

While working at Dillons, I started off as a sacker. Not to long after, I advanced to a casher, and was responsible for scanning groceries (at a fast pace to keep my score up), handling cash/cards, counting change, and taking care of customers. Thats when I found my passion for serving customers. After a few months I moved to the U-Scan area and was taught how to work there alone. I was responsible for watching up to 4 customers at a time check themselves out, helping them and other customers with any and all questions. After 7 months or so, I moved to the Video dept. and was responsible for searching customer records on the computer, checking out their movies, helping them find movies, returning movies, and watching movies while I wasn't busy. After I learned how to do everything up front, I was promoted to Front End Supervisor. I was responsible for everything that happened up front (except Customer Service desk) and had a lot of responsibilities. I left in February during my senior year because I had a lot of class work and wrestling season was coming up.


Customer 1st Service

Worked with team members as well as handling customer inquiries. Diligently completed all assigned tasks, working overtime as needed.

Recognized, calmed and rapidly resolved irate customer conflicts and or concerns.

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, products, promotions and any other questions.

Knowledge of all departments (ex. produce, deli) as well as all products carried and which aisles our customers could find them on

Very advanced people skills, great communication skills, and very friendly. The customers knew me by name and were delighted to see me when they came to shop.


Multi-tasking

Supervised the front end. Helped all the cashers (when needed), while handling customer inquiries and making sure my tasks as Front End Supervisor were carried out

Cashiered with two cash registers at once during busy times to maximize customer flow and reduce labor.

Rewards every paycheck for maintaining a high cashier score.

Keeping track of all the employee breaks, while helping out at the Customer Service desk, U-scan, and Video dept.

Count down the money at the end of the night, while returning videos alphabetically and assisting customers. I was responsible for all the money in my drawer after count down.


Customer 1st Service pin awarded. Employee of the month. I was also trusted with my very own Managers Key (for cash register overrides) that I was responsible for and took home every night.

Skills

Cash handling Fast and effective learner

Professional and friendly Honest and reliable employee

Careful and active listener Great team player

Expert Customer Service Able to lift heavy boxes

Problem solving Planning and organizing

Additional Information

Again, thank you for taking the time to read my resume. The easiest way to reach me would be through my email: resumesample@example.com

If that's not possible, you can reach me through my cell, during the day. Thanks!

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Resume Overview

School Attended

  • Shawnee Heights High School

Job Titles Held:

  • Skating Car Hop
  • Front End Supervisor

Degrees

  • High School Diploma

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