I am a well-traveled, young professional seeking an opportunity to expand my career. I am currently looking to obtain a position that supports the company and promotes the mission of the company while expanding my knowledge and skills of engineering concepts, computer, electronic and control systems in the oil and gas industry. Requires little supervision with attention to detail. Contagious positive attitude with continuous motivation to learn and grow within the company. Ability to problem solves and makes logical decisions, while quickly adapting to change and challenges. Leadership skills that allow for excellent communication on all levels and the ability to work well with others. Time management skills for balance on multiple projects at any pace. Quality customer service experience with customer satisfaction being the focus.
Site ManagerCompany Name
Afghanistan07/2012 to 07/2013Company Name
Planning and executing the integration, fielding, production, installation, test, and evaluation, maintenance, and Life Cycle Sustainment Management (LCSM) in Department of Defense (DoD) C4ISR systems, subsystems, and equipment.
Establishing and maintaining a relationship with customers that ensure confidence in the continued support of the project while furthering and increasing the performance of the company.
Communicating with and briefing key senior Army or government staff on repair statuses, updates and issues.
Creating Excel Spreadsheets, PowerPoint Presentations and Word Documents to present at daily and weekly meetings with program management and senior management.
Discussing concerns with program directors and managers to implement improvements while continuously setting goals and standards among team leaders and members.
Planning and executing program operations at various facilities where electronic systems are installed and supported.
Coordinating the movement and support of more than 40 staff members along with project supplies on the program within the South Region.
Providing leadership and facilitating the training of new and current staff within the South & West Region working with military electronic communications, satellites, and cellular transmission devices on the program.
Conducting training for contractors, government civilians and military staff about policies, procedures, and proper use of the electronic systems.
Accounting for and maintaining all Regional Support Center and supporting sites maintenance request forms.
Installing, uninstalling, programming, troubleshooting, fault isolation and repair of electronics systems to include; Loading software, firmware and the installation of hardware upgrades to outdated systems.
Ensuring that the proper hardware and software configuration management is performed using SOP (Standard Operating Procedures) quality assurance and control procedures.
Performing tests of electronic systems and devices using Automated Test Equipment (ATE) and Universal Test Systems (UTS) for system validation.
Testing antennas RF (Radio Frequency) and electronic systems to determine future use for the electronic system using Universal Test Standards, multi-meters, spectrum analyzers, RF maintenance test equipment, and power tools.
Managing files, restored hard drives, and worked with databases to repair, troubleshoot and maintain accountability of systems.
Conducting on-site surveys and reports and assembling and installing fixed non-mobile electronic systems.
IT Operations Specialist09/2011 to 07/2012Company Name
Sorting, processing incoming equipment, verifying and palletizing items for pick-up and transport using Military policies and procedures.
Unloading, unpacking, inspecting, separating, palletizing, storing and maintaining all supplies and Military equipment received.
Analyzing, preparing, and maintaining available storage space within the warehouse facility and site grounds.
Promptly relocated and redirected all materials, intermodal containers and Military equipment improperly received.
Loading and unloading outbound and inbound flat beds and containers.
Creating and filing reports of all inbound and outbound containers.
Accounting for and maintaining accurate inventory of all containers used within the theater region.
Determines requirements to resolve the problem.
Coordinates internal and external resources as needed: field staff, customer care centers, local systems, corporate and other departments and workgroups to troubleshoot and resolve issue.
Examines records including bills, subscriber account histories, remedy tickets, billing, trouble ticketing systems, and related documents.
Tracks issues and resolution in department database and document issues as appropriate.
Prioritizes workload based on timing and severity of issue.
Alerts management about recurring customer impacting issues.
May assist in the development and implementation of new processes, procedures and systems to improve customer service by providing necessary reports and information to management.
Student Technology Worker10/2008 to 05/2010Company NameCity, State
Working with the Dean of the College of Sciences & Technology to create and develop official documents and projects specifically for the college using Microsoft Office Suite and Adobe applications.
Monitoring and supervising multiple computer labs.
Troubleshooting and providing 1st tier technical support to students in the computer lab while on duty.
Updating and troubleshooting computer software and periphery equipment.
Removing and replacing components and parts, and test for conformance to specifications.
Cisco router and switch configuration exposure.
Experience working with and documenting the installation, operation, and resetting of wireless networks.
Reporting and escalating all initial technical issues if unable to resolve.
Logging all technical issues reported along with service and repair requisitions.
Bachelor of Science: Computer Science Technology, EngineeringMay 2010Savannah State UniversityComputer Science Technology, Engineering
SECURITY CLEARANCE - SECRET
Accounting, Adobe, Army, billing, Cisco router, hardware upgrades, hardware, configuration management, customer service, customer care, databases, database, electronics, senior management, filing, forms, government, hard drives, inventory, leadership, Managing, materials, meetings, Excel Spreadsheets, Microsoft Office Suite, PowerPoint Presentations, Word, multi-meters, networks, pick, policies, power tools, processes, program management, programming, quality assurance, Radio, Reporting, SECURITY CLEARANCE, SOP, supervising, switch, technical support, Test Equipment, transmission, troubleshoot, Troubleshooting, validation
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Savannah State University
Job Titles Held:
IT Operations Specialist
Student Technology Worker
Bachelor of Science : Computer Science Technology, Engineering May 2010 SECURITY CLEARANCE - SECRET
Create a job alert for [job role title] at [location].