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Silverstar Express Resume Example

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SILVERSTAR EXPRESS
Professional Summary

Multi-talented worker consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced lifeguard and waitress with 4 years of experience in helping and caring for individuals. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Friendly volunteer at nursing homes and assists nursing staff with rounds, greeting visitors and answering phones to facilitate patient care. Offers emotional support and maintains confidentiality to foster compassionate and professional environment. Provides patient observation and encouragement by engaging in healthcare assignments and recreational activities in conjunction with caregivers and staff.

Skills
  • Patient Assessment
  • Disaster Recovery
  • Organization
  • Supervision
  • Team management
  • Problem resolution
  • Communications
  • Team building
  • Relationship development
Work History
Silverstar Express, 05/2019 to 01/2020
David Alvis – Shreveport, LA
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Sams Southern Eatery , 03/2018 to 08/2018
Alaa Husein – Vivian, LA
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers.
Certified Lifeguard, 05/2016 to 08/2017
Mike Glover – Vivian, LA
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Entered water immediately to pull struggling swimmers to safety.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Attentively watch over swimmers being quick to identify those in distress.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Monitored safety of all guests in and around swimming pool.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Reminded students to practice swimming strokes to develop their skills and improve technique.
  • Taught students pool and water safety guidelines.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Education
High School Diploma: 05/2018
North Caddo High School - Vivian, LA
  • Graduated in Top 10% of Class
  • Member of the National Honor's Society
Some College (No Degree): NursingSouthern Arkansas University - Magnolia, AR
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Resume Overview

Companies Worked For:

  • David Alvis
  • Alaa Husein
  • Mike Glover

School Attended

  • North Caddo High School
  • Southern Arkansas University

Job Titles Held:

  • Silverstar Express
  • Sams Southern Eatery
  • Certified Lifeguard

Degrees

  • High School Diploma : 05/2018
    Some College (No Degree) : Nursing

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