Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Number of years experience in Human Service excellent reputation for resolving problems and improving clients satisfaction. Dedication to Mental Health services for Families, Children, Adolescence & Adults through different crisis. Provide education & therapies with diverse populations and demographics. Working effective under pressure and in stressful situations with good judgemental.

  • Active Listening, Verbal and Written Communication
  • Relationship Building
  • Client and Family Interviews & Assessments
  • Maintaining Client Records
  • Community Mental Health Programs
  • Problem Solving & Goal Setting
  • Crisis Response & Behavior Support & Safety
  • Life Skills Development
  • Group and Individual Therapies
  • Cultural Sensitivity & Educational Programs
  • Coping Techniques & Confidentiality
  • Microsoft Office, Excell, PowerPoint & Social Media
  • Data Collection and Entry
Work History
07/2018 to Current
Shelter Advocate Kings Community Action Organization Hanford, CA,
  • Provide direct services to women & children victims of domestic violence in the emergency shelter. Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
  • Provide emotional support, therapies during crises without being judgmental.
  • Doing assessments, intakes, answering crisis hotline line, safety planning, and support.
  • Collaborates with case managers on service updates needs for clients via emails, documentation, or verbal communication.
  • Doing intakes with new clients and review shelter rules, policies, tours of the facility, completing intake paperwork and providing needed personal supplies.
  • I write daily shift report participates in system data collection in an accurate, complete, and timely manner.
01/2018 to 01/2020
Internship Student Aspiranet Pittsburg, CA,

480 hours: Worked on Safety Net Program (Drug Prevention & Intervention) with children and adolescents at Middle and High schools.

  • Encounter students by providing mental health services, individual and group therapy.
  • Dealing with depression, low self-esteem, and high-risk behaviors such as: truancy, substance abuse, delinquency, violence, and teen pregnancy.
  • Monitored youth behavior and offered guidance and support for positive change. Performed in advocacy capacity for troubled youth to provide access to resources.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
  • Encouraged youth to talk issues out with each other and without anger, which eased tense situations.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Interacted with troubled youth and offered resources and programs to surmount challenges. Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Communicate with parents and caregivers to provide updates on progress and behavior and write reports documenting progress, challenges and therapy milestones.
  • Worked closely with school counselor to devise programs and activities based on developmental and academic levels.
01/2016 to 01/2017
Peer Leader Coordinator Anthem Strong Families City, STATE,
  • Anthem Strong Families Dallas Texas 240 hours: Worked with different peers by observed, participated in several trainings and gained powerful tools on how to resolve conflicts, and stress management for single parents.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked flexible hours; night, weekend, and holiday shifts.
01/2014 to 01/2016
Peer Navigator Association Of Person Affected By Addiction (APAA) City, STATE,
  • Association of Person Affected by Addiction (APAA) in Dallas Texas, 480 hours: Worked as a Peer Navigator at Green Oaks Hospital.
  • Facilitated therapies to individual, and groups, discussed recovery methods from substance abuse.
  • Gained knowledge of behavioral and emotional problems, anger, anxiety, depression, and suicidal ideology.
  • Assessed, observed suicide clients with person- centered treatment plans. Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented training classes to educate team members and community residents.
Expected in 05/2020
Masters: Social Work
The University of Texas At Arlington - Arlington, TX
Expected in 05/2015
Bachelor of Science: Human Service Management and Leadership
University of North Texas At Dallas - Dallas, TX
Expected in 05/2013
Associate: Degree: Science
Eastfield College - Mesquite, TX

Academic Certification in Substance Abuse and Addictions

CPR and AED, Nonviolent Crisis Intervention Illness Management and Recovery, Co-Occurring Psychiatric and Substance Abuse Disorder ,Individual Place and Support-Supported Employment, Child and Adolescent Needs and Strengths (CANS)

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School Attended

  • The University of Texas At Arlington
  • University of North Texas At Dallas
  • Eastfield College

Job Titles Held:

  • Shelter Advocate
  • Internship Student
  • Peer Leader Coordinator
  • Peer Navigator


  • Masters
  • Bachelor of Science
  • Associate: Degree

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