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Sexual Assault Advocate Resume Example

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SEXUAL ASSAULT ADVOCATE
Summary

Effective communication and interpersonal skills. Professional analytical and problem-solving strategies logically and objectively. Driven & motivated to assist others to overcome internal and external personal obstacles. Secure working autonomously or in team projects. Observer and assessor in childcare developmental screenings. Add value to the organization by contributing growth and profitability as a trusted team player while utilizing my professional skill sets. Authorized to work in the US for any employer. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Experience
Crisis Center of Tampa Bay - Sexual Assault Advocate Tampa, FL12/2019 - Current
  • Understanding the typical effects of grief and loss.
  • Knowing which social services are available to different individuals.
  • Coordinating services with multiple governments or aid organizations.
  • Compassionate listening skills.
  • Ability to guide a patient in a calm, professional manner toward making healthier choices without rendering judgment.
  • Understanding of the progression of the emotional states following trauma.
  • Assessing a crisis effectively in the earliest, most-critical stages.
  • Maintaining a network of other specialists to whom you can refer the patient for ongoing care once the immediate crisis has passed.
  • Organizational skills.
  • People" skills - the ability to relate to a variety of personality types in people from all walks of life.
  • Willingness to work long and/or difficult hours.
  • Understanding how the environment impacts a person's emotional state.
  • Recognizing emotional disturbance versus true crisis.
  • Handling multiple cases at once.
  • Communicating information and ideas to others effectively.
  • Performing assessments.
  • Provided counseling and emotional support for the rape victim.
New York Life - Customer Service RepresentativeTampa, FL10/2019 - Current
  • Responsible for offering information and advice to customers signing insurance policies.
  • Common tasks include doing paperwork, answering phone calls, handling mail, recommending claim actions, and updating insurance records.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
Windhaven Insurance - Customer Service RepresentativeTampa, FL11/2017 - 10/2019
  • Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • I asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 70+ inbound calls per day and directed them to designated individuals or departments.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered a high level of service and support toeach customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
One Touch Direct, Verizon - Product Support RepresentativeTampa, FL11/2013 - 08/2014
  • Manage & Resolve customer concerns.
  • Handle inbound/outbound calls, responded to emails, provide customers with product and service information,.
  • Up-sale or value sale when available, processed orders, forms, and applications.
  • Route calls to theappropriate locations when necessary.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Examined parts for defects and exchanged defective parts with manufacturer representatives to maintain high-quality standards and customer satisfaction.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
Skills
  • Excel
  • Powerpoint
  • Community advocate
  • Variance and risk analysis
  • Dedicated patient advocate
  • Communication and presentation
  • Client-focused service
Education and Training
Master of Science: Mental Health CounselingNova Southeastern UniversityTampa FloridaExpected in 01/2023
Bachelor of Arts: PsychologyUniversity of South FloridaTampa Florida 08/2019
Associate of Arts: PsychologyTallahassee Community CollegeTallahassee, FL07/2016
High School DiplomaWharton High School06/2013
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Resume Overview

Companies Worked For:

  • Crisis Center of Tampa Bay
  • New York Life
  • Windhaven Insurance
  • One Touch Direct, Verizon

School Attended

  • Nova Southeastern University
  • University of South Florida
  • Tallahassee Community College
  • Wharton High School

Job Titles Held:

  • Sexual Assault Advocate
  • Customer Service Representative
  • Product Support Representative

Degrees

  • Master of Science : Mental Health Counseling
    Bachelor of Arts : Psychology
    Associate of Arts : Psychology
    High School Diploma

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