Sever Resume Example
Love this resume?Build Your Own Now
SEVER
Professional Summary
Motivated costumer service professional offering 2 years of progressive experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Work History
Cushman & Wakefield Inc - AssociatePlaya Vista , CA07/2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Radisson Hotel Group - SeverSan Diego , CA08/2020 - 11/2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
Cook Children's Health Care System - Bear BuilderLubbock , TX11/2019 - 08/2020
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Suggested products and upsells to maximize store results and enhance guests experience.
- Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
- Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
- Made connections with guests by providing personalized approach and welcoming and greeting all guests warmly.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
- Assisted parents and children in construction and design of personalized stuffed animals, working with over 100 families a day.
Kisco Senior Living, Llc - ServerGreensboro , NC08/2018 - 08/2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept register accurate through correct billing, payment processing, and cash management practices
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Monitored guests for intoxication and immediately reported concerns to management
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Scheduled reservations and managed seating arrangements
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Checked identification to enforce age requirement for alcoholic beverages
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings
- Prepared beverages and filled food orders for customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Busch's, Inc. - Deli/Bakery AssociateAnn Arbor , MI10/2017 - 10/2018
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Promoted customer loyalty by efficiently handling food and service complaints
- Collaborated with team members to meet all food service needs for over 200 customers per day
- Cooked batches of food according to standard recipes
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Performed shift change tasks each day to keep store efficient and neat
- Protected customers by washing and sanitizing dishes
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention
- Created appealing food arrangements for party trays and specialized orders
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Opened new inventory and rotated stock by dates to maintain freshness
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Offered product samples to customers, generating additional sales through taste-testing
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
proficient in Adobe pro software
intermediate level experience with Adobe premier Pro and beginner experience with Photoshop and Adobe Audition.
Skills
- Sale expertise
- Point of sale knowledge
- Cash handling expert
- Hospitality service expertise
- Guest relations management
- Stocking and replenishing
- Cash handling
- Communication skills
- Item promotion
- Performance improvement
- Expert in pop culture
- Excellent people skills
- Multi-tasking strength
- Flexible schedule
- Problem-solving skills
- Dependable and punctual
- Exceptional communicator
- Acting
- Exceptional interpersonal skills
Education
05/2017
Pasadena Memorial High School
City, State
High School Diploma
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Length
- Measurable results
Resume Overview
School Attended
- Pasadena Memorial High School
Job Titles Held:
- Associate
- Sever
- Bear Builder
- Server
- Deli/Bakery Associate
Degrees
- High School Diploma
Similar Resumes
