Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated costumer service professional offering 2 years of progressive experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Skills
Sale expertise
Point of sale knowledge
Cash handling expert
Hospitality service expertise
Guest relations management
Stocking and replenishing
Cash handling
Communication skills
Item promotion
Performance improvement
Expert in pop culture
Excellent people skills
Multi-tasking strength
Flexible schedule
Problem-solving skills
Dependable and punctual
Exceptional communicator
Acting
Exceptional interpersonal skills
Work History
07/2021 to CurrentAssociateCushman & Wakefield Inc | Playa Vista, CA,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Discussed menu items with customers and suggested promotional items to increase sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
08/2020 to 11/2020SeverRadisson Hotel Group | San Diego, CA,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
11/2019 to 08/2020Bear BuilderCook Children's Health Care System | Lubbock, TX,
Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
Suggested products and upsells to maximize store results and enhance guests experience.
Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
Made connections with guests by providing personalized approach and welcoming and greeting all guests warmly.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
Assisted parents and children in construction and design of personalized stuffed animals, working with over 100 families a day.
08/2018 to 08/2019ServerKisco Senior Living, Llc | Greensboro, NC,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Kept register accurate through correct billing, payment processing, and cash management practices
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Monitored guests for intoxication and immediately reported concerns to management
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
Scheduled reservations and managed seating arrangements
Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
Checked identification to enforce age requirement for alcoholic beverages
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings
Prepared beverages and filled food orders for customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
10/2017 to 10/2018Deli/Bakery AssociateBusch's, Inc. | Ann Arbor, MI,
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
Promoted customer loyalty by efficiently handling food and service complaints
Collaborated with team members to meet all food service needs for over 200 customers per day
Cooked batches of food according to standard recipes
Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
Performed shift change tasks each day to keep store efficient and neat
Protected customers by washing and sanitizing dishes
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
Cleaned walls, fans and drains in bakery coolers, display cases and work area
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
Maintained clean, trash-free workspaces to maximize productivity and safety
Delivered exemplary customer service to all guests, even in peak business periods to promote retention
Created appealing food arrangements for party trays and specialized orders
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
Opened new inventory and rotated stock by dates to maintain freshness
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
Offered product samples to customers, generating additional sales through taste-testing
Used downtimes to prepare ingredients and restock supplies for expected busy periods
Education
Expected in 05/2017High School Diploma | Pasadena Memorial High School, Pasadena, TXGPA:
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