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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated costumer service professional offering 2 years of progressive experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Skills
  • Sale expertise
  • Point of sale knowledge
  • Cash handling expert
  • Hospitality service expertise
  • Guest relations management
  • Stocking and replenishing
  • Cash handling
  • Communication skills
  • Item promotion
  • Performance improvement
  • Expert in pop culture
  • Excellent people skills
  • Multi-tasking strength
  • Flexible schedule
  • Problem-solving skills
  • Dependable and punctual
  • Exceptional communicator
  • Acting
  • Exceptional interpersonal skills
Work History
07/2021 to Current Associate Cushman & Wakefield Inc | Playa Vista, CA,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
08/2020 to 11/2020 Sever Radisson Hotel Group | San Diego, CA,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
11/2019 to 08/2020 Bear Builder Cook Children's Health Care System | Lubbock, TX,
  • Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
  • Suggested products and upsells to maximize store results and enhance guests experience.
  • Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
  • Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
  • Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
  • Made connections with guests by providing personalized approach and welcoming and greeting all guests warmly.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
  • Assisted parents and children in construction and design of personalized stuffed animals, working with over 100 families a day.
08/2018 to 08/2019 Server Kisco Senior Living, Llc | Greensboro, NC,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Kept register accurate through correct billing, payment processing, and cash management practices
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Monitored guests for intoxication and immediately reported concerns to management
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
  • Scheduled reservations and managed seating arrangements
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Checked identification to enforce age requirement for alcoholic beverages
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
  • Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings
  • Prepared beverages and filled food orders for customers
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
10/2017 to 10/2018 Deli/Bakery Associate Busch's, Inc. | Ann Arbor, MI,
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Collaborated with team members to meet all food service needs for over 200 customers per day
  • Cooked batches of food according to standard recipes
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
  • Performed shift change tasks each day to keep store efficient and neat
  • Protected customers by washing and sanitizing dishes
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention
  • Created appealing food arrangements for party trays and specialized orders
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Offered product samples to customers, generating additional sales through taste-testing
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
Education
Expected in 05/2017 High School Diploma | Pasadena Memorial High School, Pasadena, TX GPA:

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Resume Overview

School Attended

  • Pasadena Memorial High School

Job Titles Held:

  • Associate
  • Sever
  • Bear Builder
  • Server
  • Deli/Bakery Associate

Degrees

  • High School Diploma

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