I am a hard worker I can multi-task very well I learn quickly also I can work better under pressur.
Skills
Customer Service
Entry Management
MS Office
Billing Adjustments
Business Operations
Process Improvement
Product Pick
Eligibility Verification
Project Organization
Education and Training
Rockdale County High SchoolConyers, GAExpected in 05/2017 ā āHigh School Diploma: - GPA:
Empire Beauty Dunwoody, GAExpected in 12/2019 ā āAssociate of Science:Cosmetic - GPA:
Experience
Radisson Hotel Group - Sever Bothell, WA, 07/2019 - Current
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Placed reservations through phone and email into [Software].
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Prepared salads and appetizers to back up kitchen staff.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Promoted desserts, appetizers and specialty drinks.
Kura Sushi Usa, Inc. - Assistant Manager Cupertino, CA, 05/2018 - 07/2019
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Completed inventory audits to identify losses and project future demands.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Organized schedules, workflows and shift coverage to meet expected business demands.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated daily tasks to team members to optimize team productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Petco - Shift Manager Chicago, IL, 06/2016 - 05/2018
Increased overall team efficiency and productivity.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Helped employees operate productively and stay on task to meet business and customer needs.
Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
Ran daily reports to assess performance and make proactive adjustments.
Spearheaded reinventions of various departments to maximize productivity.
Trained and supervised staff members.
Managed and mentored [Number] staff members.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Cross-trained in every store role to maximize operational knowledge.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
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