Hotel and Restaurant Craftsman Plans, Readiness & Security Specialist * SECRET Security Clearance (active) Knowledge, Skills and Abilities Lodging Management Versed in formulating short and long range operational plans, budgets, capital requirements, income and expenses and metrics (measurable goals and strategies) Restaurant Management Skilled in all aspects of food service operations, to include food production, logistics, safety, storeroom operations, facility improvements and customer service Computer Application Proficient in Microsoft Word, Excel and PowerPoint Environmental Coordinator Experienced to maintain and improve environmental compliance/performance within the organization; recognize and address problems when they occur, and act as a point of contact for environmental issues Leadership and Communication Possess practical application of leadership; supervision; personnel management; stress management; problem solving; concepts of human behavior; standards of discipline; effective counseling techniques; evaluation of personnel. Excellent oral/written communication abilities; theories/concepts of communications, factors influencing communication process, speaking techniques including oral presentations, and principles of effective writing Total Quality Management Practice TQM approach to management including seven-step continuous improvement process; quality environment, tools, metrics, roles and responsibilities; and effective teambuilding concepts
Relevant Professional Experience
07/2010 to 03/2013
Services SuperintendentUNITED STATES AIR FORCE Retired
820th RED HORSE Squadron, Nellis AFB NV Duties and Responsibilities: Planned, organized, and/or directed food service, lodging operations, laundry support, mortuary affairs, and morale, welfare & recreation (MWR) activities for 550-person highly mobile squadron during deployments/tasking, as well as in garrison; developed short/long range facility improvement and equipment rotation plans; managed unit fitness program; oversaw personnel's education/training; monitored/administered squadron members' semi-annual physical fitness evaluations.
Notable Accomplishments: Streamlined personnel's/equipment's post-deployment reintegration/reconstitution procedure--in-processed 350 people and validated $1.5 million in equipment/supplies-completed a week-long task within two days.
Investigated and corrected Air Force-level War Reserved Material (WRM) inventory error-engaged with HQ Air Force Services Agency key personnel and addressed/pointed out continuous mistakes on Meal-Ready-to-Eat (MRE) stock-level reports.
10/2009 to 06/2010
Interim Lodging Manager
Pushed lodging to 90% occupancy rate-Net Income Adjusted to Depreciation (NIAD) at 36%; surpassed Air Force goal of 7-15%.
Scored 91% during Air Force Inns accreditation; exceeded 85% standard.
05/2008 to 06/2010
Lodging Section Chief
48th Force Support Squadron, RAF Lakenheath, UK Primary Duties and Responsibilities: Led and provided on-the-job training for 57 personnel; planned/executed budgets to include appropriated fund (APF), non-appropriated fund (NAF), capital requirements, income and expenses; monitored linen exchange service contract; inspected 22 contracted civilian hotels to ensure full compliance to all Air Force's safety, security and hospitality standards.
Additional Duties: 48 FSS and Mission Support Group Security Manager-monitored over 2000 military and civilian personnel to make sure each one possess appropriate security clearance; facilitated security clearance applications and/or renewals; conducted briefings on personnel security, industrial security, operations security, and safeguarding classified/sensitive materials; performed random security checks to prevent/minimize security breaches or violations.
Notable Accomplishments: Led "Team Lodging" to 48th Mission Support Group Team of the Quarter, 2nd Quarter,.
06/2007 to 04/2008
Dining Facility Manager
48th Services Squadron, RAF Lakenheath, United Kingdom Duties and Responsibilities: Directed all aspects of military food service operations; ensured food production, supply and storeroom functions meet U.S.
Air Force "Golden Eagle" standards; developed short/long range facility improvement plan and 5-year equipment rotation plan; enforced force protection/security, job safety and Food Code standards, as well as Military Public Health directives.
Notable Accomplishments: Sustained 11-month Air Force-mandated 3% food operations fiscal gain/loss tolerance-led U.S.
Air Force in Europe (USAFE) Food Service on keeping up the stringent standard; recognized by HQ Air Force Services Agency as "best to date" Dining facility received zero "write ups" during 2007 USAFE Unit Compliance Inspection-superb managerial skills recognized by Inspection Team with "Award of Excellence".
06/2006 to 05/2007
51st Services Squadron, Osan Air Base, Korea.
Primary Duties and Responsibilities: Led 78 Korean Nationals and 10 military employees; ensured high quality accommodation for 160 thousand (average) transient personnel annually; oversaw linen exchange service contract; managed on-site retail store; directed, administered, interpreted and explained lodging instructions, policies, and procedures; inspected and evaluated effectiveness of workers and work sections; conducted routine quality control inspections of 18 contracted local hotels; analyzed reports and statistics; provided measurable goals and strategies; assisted lodging manager in formulating short and long-range operational plans; ensured smooth accommodation for distinguished visitors, conferences and special requirements; liaison for lodging customers and civilian contract hotels.
05/2002 to 07/2004
Lodging Front Desk Manager60th Services Squadron － Travis AFB, CA
Primary Duties and Responsibilities: Responsible for the efficient utilization of the busiest lodging facility in AMC; managed over 200 daily check-ins/outs, oversaw $5 million off-base hotels contract and accounting of $4.1 million (average) in annual on-base revenue; handled guests and employees complaints and issues.
Additional duty: Operation Security (OPSEC) Manager Assistant Dining Facility Manager Apr 2001 - Apr 2002 8th Services Squadron, Kunsan Air Base, Korea Duties and Responsibilities: Directly responsible for all facets of military dining facility food production; Assured mess attendant contractor of $724 thousand annual contract followed procedure and performed at optimum level; produced and executed feeding plans for 500 flightline personnel; provided employee training in menu planning, meal preparation, storeroom operations, food service accounting, facility sanitation and customer service; applied rigorous storeroom internal control to ensure strict accountability of subsisten.
oversaw the food service operations on a remote missile alert facility; ordered subsistence, performed daily physical inventory of supplies on hand to guarantee proper accountability is being observed at all times; collected, documented and transferred all monies received from meal sales to food service accountant; maintained health and sanitation standards in accordance with Food Code and Air Force directives; emergency response member for any possible emergency in the Launch Control & Equipment building.
05/1997 to 10/1998
35th Services Squadron, Misawa Air Base, Japan.
Duties and Responsibilities: Provided equipment, locker, and drinks checkout service at the Front Desk issue counter for over 300 customers daily; inventoried, restocked, and displayed resale items; collected fees and charges for all fitness center-sponsored special events, programs and classes; accomplished necessary accounting forms and anti-robbery procedure when required; monitored the cleanliness of the facility while ensuring the patrons' proper use of equipment and adherence to proper/recommended usage; ensured daily deposits and accounting forms were timely/properly completed while concurrently providing funds protection; assisted with special activities and major sporting events; maintained equipment in proper working orders and ensured routine preventive maintenance were being done.
05/1995 to 04/1997
35th Services Squadron, Misawa Air Base, Japan.
Duties and Responsibilities: Maintained direct control over preparing cooking, and serving food to authorized personnel; inspected and tasted food during preparation for compliance with standards; performed first echelon maintenance on all job-related equipment; prepared, completed, and maintained food service records; quality-checked subsistence issued to the kitchen; conducted inventories and ensured all sanitation and safety procedure were followed.
05/1993 to 04/1995
Guest Services RepresentativeLodging 55th Services Squadron － Offutt AFB, NE
Duties and Responsibilities: Registered, assigned rooms issued keys to incoming guests; calculated and posted/credit charges to guests' accounts and compared totals with central control records; received payments and issued folio/receipts to departing patrons; maintained guest reception back up reports and cross-checked current, departed, and arriving customers, accomplished room keys and controlled forms inventory; sold, inventoried and restocked resale merchandise; operated telephone switchboard, directed calls to proper destination, accepted reservation requests, received/forwarded messages to guests and provided concierge services.
12/1989 to 04/1993
Food Service Specialist55 Services Squadron, Offutt AFB － NE
Duties and Responsibilities: Responsible for proper and timely preparation of various kinds of meals in accordance with menus and supervisor's instructions; boiled, grilled, fried, roasted or otherwise cooked meat, eggs, vegetables, fish and poultry using equipment available; prepared, seasoned, and cooked all kinds of soups, sauces, gravies and broths; garnished and served meals to authorized patrons; observed and maintained Air Force sanitation standards; performed cashier duties.
01/1753 to 01/1753
Contingency Support Staff and Disaster Control RCA
served as Services functional expert for Survival Recovery Center; directed/coordinated contingency food service, follow-on forces reception/bed-down, non-combatants evacuation and mortuary affairs.
Notable Accomplishments: Received two "Best Practice" recognitions during 2007 Pacific Air Force (PACAF) General Curtis LeMay "Excellence is Customer Service" competition; 51st Services Squadron won the LeMay trophy Led Osan lodging operations to be named "Best in Command" and earned 2007 PACAF Innkeeper Award Unwavering emergency/crisis management support directly contributed to 51st Fighter Wing's "Excellent" rating for 2007 PACAF Operation Readiness Inspection Non-Commissioned Officer in Charge, Plans and Readiness Sep 2004 - May 2006 60th Services Squadron, Travis AFB Primary Duties and Responsibilities: Trained and equipped the squadron's 80-person mobility team; prepared and briefed Status of Resources and Training System (SORTS) reports; tracked and maintained all unit's Aerospace Expeditionary.
USAF NCO Academy
Prime Readiness in Base Services (RIBS) Management Sep: Lodging ManagementUSAF Senior SCO Academy
BS: Industrial TechnologySouthern Illinois University
AAS: Food Service/Hotel/Club MgmtCommunity College of the Air Force American Hote
Airman Leadership School
AWARDS AND COMMENDATIONS The Meritorious Service Medal, Second Oak Leaf Cluster Aug 2010 Senior Noncommissioned Officer of the Year (Squadron level) 2009 Security Manager of the Quarter (Wing level) Jul - Sep 2009 Commander in Chief Excellence Award Recipient (special category) 2008 The Meritorious Service Medal, First Oak Leaf Cluster May 2007 Senior Noncommissioned Officer of the Quarter (Squadron level) Jul - Sep 2006 The Meritorious Service Medal Jul 2006 The Air Force Commendation Medal, First Oak Leaf Cluster Apr 2004 The Air Force Commendation Medal Apr 2002 The Air Force Achievement Medal Jan 2001