I offer skills in working in both team-based and independent capacities. In addition to my strong work ethic and organizational skills, I take pride in and care about my work. I’m a hard worker—the kind who clocks out and still stays to finish the job. I’m excited to begin a new challenge with a successful team.
Skills
.Personable and friendly
.Exquisite phone etiquette
.Excellent customer service (noted from customers via word-of-mouth, email, or Yelp and Google Reviews)
.Leadership qualities and problem solving abilities
.Multitasking capabilities
.Computer and keyboard proficient
Customer support and assistance
Experience
10/2017 to 04/2020
Service ProfessionalAptive Pest Control – South Bay, FL,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Attached identifying tag or labels to materials or Jessicaed information on cases, bales, or other containers.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Managed vendor relationships to support supply chain and maintain product quality.
Received, stored and shipped goods and materials.
Utilized pallet jacks to move items to and from different warehouse locations.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Contributed ideas on ways to improve or optimize warehousing procedures.
Kept forklifts functional by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
Picked orders from storage, wrapped and staged for shipments.
Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Set up and activated customer accounts.
Worked with managers to develop service improvement initiatives.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
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