Service Professional Resume Example Ewing Irrigation & Landscape Supply

SERVICE PROFESSIONAL

Summary

I offer skills in working in both team-based and independent capacities. In addition to my strong work ethic and organizational skills, I take pride in and care about my work. I'm a hard worker—the kind who clocks out and still stays to finish the job. I'm excited to begin a new challenge with a successful team.

Skills

.Personable and friendly

.Exquisite phone etiquette

.Excellent customer service (noted from customers via word-of-mouth, email, or Yelp and Google Reviews)

.Leadership qualities and problem solving abilities

.Multitasking capabilities

.Computer and keyboard proficient

Customer support and assistance

Experience

10/2017 - 04/2020Service ProfessionalEwing Irrigation & Landscape Supply | Phoenix, AZ

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Managed vendor relationships to support supply chain and maintain product quality.
Received, stored and shipped goods and materials.
Utilized pallet jacks to move items to and from different warehouse locations.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Contributed ideas on ways to improve or optimize warehousing procedures.
Kept forklifts functional by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
Picked orders from storage, wrapped and staged for shipments.
Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Set up and activated customer accounts.
Worked with managers to develop service improvement initiatives.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

04/2017 - 09/2017Marketing Communications CoordinatorEwing Irrigation & Landscape Supply | Phoenix, AZ

Administered development and design of marketing communications materials through internal teams and outside vendors.
Produced professional, fresh and engaging copy with consistent brand messaging.
Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Planned and organized corporate media and other special events.
Managed all aspects of copy review and editing, including guidance and oversight of production.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created unique content for [Industry][Product or Service]s marketing and advertising objectives.
Brainstormed creative methods to relate [Type] content to target demographics.

01/2011 - 03/2017Service ProfessionalEwing Irrigation & Landscape Supply | Redding, CA

Education and Training

04/2010Bachelor of Arts: Creative Writing
Simpson University | Redding, CA

05/2007Associate of Arts: General Studies
College of The Redwoods | Crescent City, CA

06/2005High School Diploma
Del Norte High School | Crescent City, CA

Resume Overview

Companies Worked For:

Ewing Irrigation & Landscape Supply

School Attended

Simpson University
College of The Redwoods
Del Norte High School

Job Titles Held:

Service Professional
Marketing Communications Coordinator

Degrees

04/2010 Bachelor of Arts : Creative Writing
05/2007 Associate of Arts : General Studies
06/2005 High School Diploma

Service Professional Resume Example

Resume Score: 80%

Resume Overview

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