Service Professional Resume Example
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SERVICE PROFESSIONAL
Summary
I offer skills in working in both team-based and independent capacities. In addition to my strong work ethic and organizational skills, I take pride in and care about my work. I'm a hard worker—the kind who clocks out and still stays to finish the job. I'm excited to begin a new challenge with a successful team.
Skills
.Personable and friendly .Exquisite phone etiquette .Excellent customer service (noted from customers via word-of-mouth, email, or Yelp and Google Reviews) .Leadership qualities and problem solving abilities | .Multitasking capabilities .Computer and keyboard proficient
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Experience
10/2017 - 04/2020Service ProfessionalCompany Name | City, State
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Managed vendor relationships to support supply chain and maintain product quality.
- Received, stored and shipped goods and materials.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Kept forklifts functional by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Picked orders from storage, wrapped and staged for shipments.
- Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Set up and activated customer accounts.
- Worked with managers to develop service improvement initiatives.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
04/2017 - 09/2017Marketing Communications CoordinatorCompany Name | City, State
- Administered development and design of marketing communications materials through internal teams and outside vendors.
- Produced professional, fresh and engaging copy with consistent brand messaging.
- Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Planned and organized corporate media and other special events.
- Managed all aspects of copy review and editing, including guidance and oversight of production.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created unique content for [Industry][Product or Service]s marketing and advertising objectives.
- Brainstormed creative methods to relate [Type] content to target demographics.
01/2011 - 03/2017Service ProfessionalCompany Name | City, State
Education and Training
04/2010Bachelor of Arts: Creative Writing
Simpson University | City, State
Simpson University | City, State
05/2007Associate of Arts: General Studies
College of The Redwoods | City, State
College of The Redwoods | City, State
06/2005High School Diploma
Del Norte High School | City, State
Del Norte High School | City, State
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Resume Strength
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- Word choice
- Strong summary
Resume Overview
School Attended
- Simpson University
- College of The Redwoods
- Del Norte High School
Job Titles Held:
- Service Professional
- Marketing Communications Coordinator
Degrees
- 04/2010 Bachelor of Arts : Creative Writing
05/2007 Associate of Arts : General Studies
06/2005 High School Diploma
