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Service Manager and Reconditioning Manager Resume Example

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SERVICE MANAGER AND RECONDITIONING MANAGER
Professional Summary
Energetic and motivated leader with proven ability to effectively manage both personnel and projects. Self starter and strong independent worker. Excels at analyzing products and procedures to generate new ideas focusing on improved efficiency and production quality. Highly adaptable to changing circumstances. Key member in any team developing and executing strategic business plans.
Core Qualifications
  • Operations management experience
  • Results-oriented
  • Training and development team building experience
  • Excel in customer service relations
  • Quick learner
  • File/records maintenance experience

Experience
Service Manager and Reconditioning Manager05/2009 to 08/2011Northern EnterprisesWorthington, OH
  • Began as Customer service writer May 2009 produced and maintained highly effective performance results.
  • Promoted to Service Manager October 2009, overseeing the service department operations (9) service technicians ,(3) Customer service writers,( 4) cashiers, and Valet staff.
  • Additional duties included the care of equipment and property maintenance and repair through established vendors.
  • December 2009 the reconditioning manager position was eliminated and those operation duties merged in this added (2) reconditioning technicians (4) auto detailer , and approximately (12) shuttle drivers to my staff duties included reconditioning and or preparing incoming new and used vehicles for (3) dealership locations unfortunately loss of franchise (Saturn) closed dealership.
Owner CEO/CFO02/1999 to CurrentTop Quality ConstructionColumbus, OH
  • Formed this company, Top Quality Construction Feb of 99 performing the duties of Owner/CEO/CFO, and human resources administrator.
  • A construction company providing new construction, home remodeling, and property maintenance.
  • Scheduled and conducted in home meetings with homeowners to review projects.
  • Provided project quotes which included manpower,materials, permits,planning and zoning issues, and finance and payment structures.
  • Met with developers to provide contracts, review blueprints.
  • Established construction schedules to insure the timely installation in accordance with contracts and financial bank cash disbursements.
  • Established relationships with product suppliers, maintained accounts payable, receivable.
Service Manager09/1997 to 02/1999Bobby Layman ChevroletColumbus, OH
  • responsible for the performance and production of fifty-six employees in 5 different departments: Truck Shop, Auto Repair, Customer Service Reception Area, Cashier & inventory, GM Factory Warranty Administration.
  • Supervised and manage service department.
  • Establish financial and operational goals and objectives, prepare monthly forecasts, control performance of department.
  • Controlled utilized DOC (Daily Operating Control), Efficiency and Productivity Control, Customer Comeback report, General Motors Warranty Report, Customer telephone surveys, Monthly Business Forecast reports.
  • Accomplishments: Service Department staff and I received General Motors Chevrolet Fixed Right the First Time Award with the highest rating in Customer Satisfaction (CSI), and the lowest in return repair vehicles.
Public Information Officer02/1982 to 08/1997State Of OhioColumbus, OH
Photo Lab Assistant, Office Manager I, Office Manager II, Public Information OfficerBureau of Motor VehiclesColumbus, Ohio
Education
Certificate of Completion: Service Operations1998Columbus, OH, USA
GM Chevrolet Service Supremacy Service Operating System Quality Assurance Active Customer Consulting Managing Daily Operations Production Management Capacity Management Performance Partnership Certificate of Completion in Management and Development: Business Management1996
Management Development Training ProgramColumbus, OH, United StatesState of Ohio educational program to which only selected candidates could attend. Studies covered all aspects of administrative management.
High School Diploma1980Teays Valley High SchoolAshville, OH, United States
certificates of Completion: Computer SkillsState of OhioColumbus, OH, United States
PC Tutor, OnLine Functions, Excel, Office Link, Microsoft Word Power Point, Windows
Professional Affiliations
  • Eastland Vocational student to work program
  • Ohio Judicial College
  • Scuba Divers Association
Skills
accounts payable, administrative, Auto Repair, blueprints, Business Management, Cashier, Consulting, contracts, Customer Satisfaction, Customer service, Customer Service, drivers, finance, financial, human resources, inventory, Managing, Management Development, materials, meetings, Excel, Office, Power Point, Windows, Microsoft Word, new construction, Operating System, Production Management, Quality, Quality Assurance, Reception, surveys, telephone, writer
Additional Information
  • Supervised and managed the following sections and their functions: Registration Division: Public Information, Driver License Division Microfilm and Document Processing, Special Service, Convictions, National Driver Registry, Drivers License Division Public Service Area. Accomplishments: The Registration Division Telecommunications section and I received the following awards: The Bureau of Motor Vehicles Team Award this was earned for having a call abandon rate of less than 2% of the incoming calls. The Bureau of Motor Vehicles Superstar Award - This award was earned by consistently maintaining a level of performance that exceeds the expectations of your job description. Team Leadership Award for the State of Ohio - This award was earned by managing a team of employees that consistently performs at a high level of productivity. Trooper Plate Award - Awarded for consistently exceeding expected job performance standards
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Resume Overview

Companies Worked For:

  • Northern Enterprises
  • Top Quality Construction
  • Bobby Layman Chevrolet
  • State Of Ohio
  • Bureau of Motor Vehicles

School Attended

  • Teays Valley High School
  • State of Ohio

Job Titles Held:

  • Service Manager and Reconditioning Manager
  • Owner CEO/CFO
  • Service Manager
  • Public Information Officer
  • Photo Lab Assistant, Office Manager I, Office Manager II, Public Information Officer

Degrees

  • Certificate of Completion: Service Operations 1998
    GM Chevrolet Service Supremacy Service Operating System Quality Assurance Active Customer Consulting Managing Daily Operations Production Management Capacity Management Performance Partnership Certificate of Completion in Management and Development: Business Management 1996
    Management Development Training Program
    High School Diploma 1980
    certificates of Completion: Computer Skills
    PC Tutor, OnLine Functions, Excel, Office Link, Microsoft Word Power Point, Windows

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