Service Manager Resume Example Wells Fargo Bank

SERVICE MANAGER

Professional Summary

Personable Service Manager driving process optimization and business profitability on continuous bases. Highly effective at leading by example and enabling employees to achieve personal and professional best. Outstanding communication and organizational skills. Highly adept in managing and motivating a culturally-diverse workforce, looking to obtain a position with a well established healthcare organization that will enable me to use my strengths and knowledge to drive success within healthcare organization.

Skills

Customer service management
Security compliance
Work well with others
MS office proficient
Excellent communication skills

Bilingual in Armenian
Strong sense of banking ethics
Exceptional customer service
Detail oriented

Work History

Service Manager, 02/2013 to Current
Wells Fargo Bank – La Crescenta, CA

Hired, trained, developed and monitored performance of service department staff.
Directed team of service professionals focused on retail banking.
Model expected customer service standards to promote customer satisfaction, loyalty and retention.
Enforced adherence to customer service standards to foster satisfaction and retention.
Collaborated with customers to discuss service needs and offer available solutions.
Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
Delivered motivating leadership and employee support to reduce personnel turn over by 2%. The 2% was for team members being promoted and not leaving the organization.
Monitored employee performance through effective data analysis of efficiency and key metrics.
Pitched in to complete day to day operation tasks during peak periods or employee absences.
Recruited, hired and mentored service department personnel.
Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
Resolved customer's issues by providing timely and effective solutions.
Prioritized and delegated daily work tasks to supervisor to ensure all day to day tasks and goals are met at reasonable time.
Created employee work schedules to keep all shifts properly staffed.
Praised employees for great work efforts and continuously delivered positive reinforcement and constructive feedback.
Managed two different location with two successful audits at 96%.
Partnered with branch manager on reaching sales and customer service goals.
Branches that I have assisted or have been worked have increased customer service level from Bronze to Gold.

Lead Bank Teller , 07/2009 to 02/2013
Wells Fargo Bank – Pasadena, CA

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Verified amounts and integrity of every check or funds transfer.
Balance daily cash deposits and vault inventory with zero error rate.
Counted as much as $500,000 in daily funds with manual and machine assisted methods.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Consistently met sales and service goals set by organization by employing customer relation building, listening to cues and clues, and customer profile review in every interaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Conducted special service and account transactions for customers, including ordering checks, and placing stop payment orders.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Bank Teller, 06/2006 to 05/2009
Wells Fargo Bank – Los Angeles, CA

Helped customers open and close accounts, apply for loans and make sound financial decisions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment order.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols.
Counted as much as $150,000 in daily funds with manual and machine-assisted methods.
Responded and assisted customers with account inquiries and updates.
Prepared official checks for customer and internal bank needs.
Served approximately 230 customers each shift, remaining composed and professional even in high-stress situations.
Warmly welcomed customers and offered pleasant service during entire transactions, which improved satisfaction ratings by 93%.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Explained bank services, financial products and applicable fees to customers.
Recommended bank products and services to current and prospective customers.

Education

Some College (No Degree): ArchitectureGlendale Community College - Glendale, CA

High School DiplomaCrescenta Valley High School - La Crescenta, CA

Member of the Junior ROTC Air Force Academy

Resume Overview

Companies Worked For:

Wells Fargo Bank

School Attended

Glendale Community College
Crescenta Valley High School

Job Titles Held:

Service Manager
Lead Bank Teller
Bank Teller

Degrees

Some College (No Degree) : Architecture
High School Diploma

Service Manager Resume Example

Resume Score: 80%

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