Server,bartender,banquet Organizer. Resume Example
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SERVER,BARTENDER,BANQUET ORGANIZER.
Summary
When it comes to customer service, whether be a manager, server bar tender, even just a cashier i go all in. My work ethic is strong and not a single company i have worked for could give a bad reference on my behave. I just moved from California and am looking for new opportunities.
Skills
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Experience
Hei Hotels & Resorts | Waltham , MAServer01/2021 - 05/2021
Cenveo | Jersey City , NJServer,bartender,banquet Organizer. 09/2009 - 09/2020
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Prepared salads and appetizers to back up kitchen staff.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Partnered with team members to efficiently serve food and beverages.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Promoted desserts, appetizers and specialty drinks.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Promoted products to customers to enhance bill totals with high-profit items.
- Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
- Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%.
- Engaged in small talk with over [Number] patrons per day to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Monitored patrons to keep alcohol consumption in designated areas.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Hei Hotels & Resorts | Arlington , VAGeneral Manager02/2020 - 03/2020
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Encouraged, trained and disciplined employees to maximize performance.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Designed sales and service strategies to improve revenue and retention.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
The Hayward Ranch | City , STATEServer07/2019 - 01/2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Operated POS terminals to input orders, split bills and calculate totals.
- Up sold customers and optimized table-turns, outperforming wait staff average sales by up to at least 20%.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Partnered with team members to efficiently serve food and beverages.
- Promoted desserts, appetizers and specialty drinks.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance's.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads and appetizers to back up kitchen staff.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Restocked non perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Served average of 50-100 patrons daily at our restaurant with exceptional service. As i was only part time.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Walked through dining room during service to ensure guest satisfaction and advise servers and busing staff of specific service needs.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Greeted newly seated guests quickly and efficiently.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Plated food and ensured plate presentation and food quality were of highest standard.
- Reviewed identification for patrons before serving alcoholic drinks.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Sent orders to kitchen staff by the terminal.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Prepared and served cold, hot and [Type] beverages to guests.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Designed custom private function and banquet packages to accommodate groups of up to 20-30, including business dinners, sales presentations, club meetings, weddings and charity events.
- Designed custom private function and banquet packages to accommodate groups of many numbers, including business dinners, sales presentations, club meetings, weddings and charity events.
- Designed custom private function and banquet packages to accommodate groups of up to many numbers, including business dinners, sales presentations, club meetings, weddings and charity events.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Provided items requested by customers, including sauces and drink refills.
- Processed customers' payments and provided receipts.
- Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
- Monitored customer movements and quickly cleared empty tables for future customers.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Sent orders to kitchen staff by [Action].
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
- Entered customer food orders into computer system.
Nancy . | City , STATENauti Parrot03/2020 - 01/2021
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Drafted over [Number] incident reports detailing criminal activity, civil proceedings and varied incidents.
- Drove patrol vehicle to monitor [Number]-square-mile area for dangers and hazards safely for [Timeframe].
- Gathered and recorded data including evidence and witness statements for over [Number] cases.
- Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
- Served over [Number] civil process documents over [Timeframe], including subpoenas and [Type] records.
- Maintained safety for over [Number] events by closely monitoring over [Number] attendees.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Boosted community safety, performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.
- Decreased crime and security incidents [Number]% for [Type] business through [Action] and [Action].
- Responded to major interstate vehicular accidents with fatalities or serious injuries.
- Evaluated and advised police officers and other personnel.
- Supervised security officers at special events, including [Type].
- Testified in [Type] court about encounters with citizens.
- Ran criminal background checks using [Software].
- Responded to calls for service, including unlocking doors and assisting motorists.
- Trained officers in [Type] skills to improve outcomes of calls and routine patrols.
- Examined and approved or returned reports and case files from police officers.
- Performed administrative tasks related to police work, including [Action].
- Wrote reports detailing events and people involved.
- Patrolled [Location] and worked with citizens to reduce crime in area.
- Investigated offenses and arrested offenders of [Type] law.
- Communicated with other departments and coordinated responses to suspicious activities.
Education and Training
Arroyo High School | City, StateHigh School Diploma06/2003
Certifications
- ServSafe
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Resume Overview
School Attended
- Arroyo High School
Job Titles Held:
- Server
- Server,bartender,banquet Organizer.
- General Manager
- Nauti Parrot
Degrees
- High School Diploma
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