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Server,bartender,banquet Organizer. Resume Example

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SERVER,BARTENDER,BANQUET ORGANIZER.
Summary

When it comes to customer service, whether be a manager, server bar tender, even just a cashier i go all in. My work ethic is strong and not a single company i have worked for could give a bad reference on my behave. I just moved from California and am looking for new opportunities.

Skills
  • High-volume dining
  • Alcohol ordering
  • Maintaining glassware stock
  • Hors d'oeuvres service
  • Outstanding customer service
  • Food safety understanding
  • Buffet setup and takedown
  • Prompt table clearance
  • Health codes compliance
  • Extensive spirits knowledge
  • Food inspection
  • Point of Sale (POS) system operations
  • Menu knowledge
  • Dining customer service
  • Dish preparation
  • Special dietary requirements
  • Menu memorization
  • Anticipating guest needs
  • Beer, wine and, cocktails.
  • Table setting arrangements
  • Liquor, wine and food service
  • Bussing expertise
  • Check payment processing
  • Safe serving knowledge
  • Effective customer up selling
  • Price memorization
  • Service-oriented mindset
  • Able to stand 16 hours
Experience
Rickys sports bar | San Leandro, CAServer,bartender,banquet Organizer. 09/2009 - 09/2020
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Prepared salads and appetizers to back up kitchen staff.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Partnered with team members to efficiently serve food and beverages.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Promoted desserts, appetizers and specialty drinks.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%.
  • Engaged in small talk with over [Number] patrons per day to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Mr. Pickles(sandwich shop) | Castro Valley, CAGeneral Manager02/2020 - 03/2020
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
The Hayward Ranch | Hayward, CAServer07/2019 - 01/2020
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Up sold customers and optimized table-turns, outperforming wait staff average sales by up to at least 20%.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance's.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads and appetizers to back up kitchen staff.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Restocked non perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Served average of 50-100 patrons daily at our restaurant with exceptional service. As i was only part time.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and busing staff of specific service needs.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Greeted newly seated guests quickly and efficiently.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Sent orders to kitchen staff by the terminal.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Designed custom private function and banquet packages to accommodate groups of up to 20-30, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Designed custom private function and banquet packages to accommodate groups of many numbers, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Designed custom private function and banquet packages to accommodate groups of up to many numbers, including business dinners, sales presentations, club meetings, weddings and charity events.
Education and Training
Arroyo High School | San Lorenzo, CAHigh School Diploma06/2003
Certifications
  • ServSafe
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Resume Overview

Companies Worked For:

  • Rickys sports bar
  • Mr. Pickles(sandwich shop)
  • The Hayward Ranch

School Attended

  • Arroyo High School

Job Titles Held:

  • Server,bartender,banquet Organizer.
  • General Manager
  • Server

Degrees

  • High School Diploma

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