Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Cocktail Waitress with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Accomplishments
Collaborated with team of waitstaff, bartenders and cooks in the development of when new owners took over and helped during construction and the change of name of restaurant .
Achieved great customer service through effectively helping with new waitstaff and when changes come up all of a sudden.
Achieved training new servers by introducing POS system and menu test for new hire on tasks.
Skills
Sales expertise
Point of sale operation
Dining area maintenance
Food and beverage pairings
Beverage preparation
Wine Service
To-Go Order Preparation
Order Delivery Practices
Stocking and Replenishing
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Order Accuracy
Point of Sale Knowledge
Work History
Server/Waitress, 01/2017 to 03/2021 Emerson Ecologics – Chicago, IL,
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Increased sales significantly by upselling higher-end products to customers.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Answered customers' questions, recommended items and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Moved and set up seating, prepared extra silverware and Drinks prior to arrival of large groups.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Served mixed drinks, draft/ bottle beer, wine, and sodas/sweet tea beverages and an offered refills.
Picker Packer, 10/2019 to 01/2020 HSN – City, STATE,
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Scanned packages and boxes and moved to loading dock for shipment.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Entered package information into company's computer system.
Protected materials for transport by correctly packaging products in boxes and crates.
Quickly created and checked shipment labels for correct team, name, and shipping information on label packages using wsa.
Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Minimized waste and reduced volume of packaging materials used to prepare shipments.
Filler Machine Operator/solution Mixer, 11/2002 to 05/2008 Baxter Heathcare – City, STATE,
Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Counted and recorded finished and rejected packaged items.
Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Sorted, graded, weighed and inspected products and actively monitored production line completing production items per shift.
Education
High School Diploma: , Expected in 06/2002 Avery County High School - Newland, NC GPA:
Certifications
Certified Sersafe, Highlander's - 2018 for 5 years
Waitress/Server to serve alcoholic drinks in state of TN License - 2020 good for 5 years
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