Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Trusted key holder
Exceptional communication skills
Quick learner
Strong client relations
Proficient in cash management
Cash flow management
Credit card processing
Cash handling and management
Goal-oriented
Positive and friendly
People-oriented
Detail-oriented
Exceptional time management skills
Excellent work ethic
Work History
Server/Pubkeep, 07/2014 to Current Ssp Group – Chicago, IL,
Built long-term customer relationships.
Routinely answered customer questions regarding merchandise and pricing.
Recommended alternative items if product was out of stock.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Inventoried and restocked items throughout day.
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Poured drinks using standard pour according to specifications.
Managed strict beverage control to minimize waste.
Upheld strict cash handling procedures.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Adhered to state laws regarding alcoholic beverage service.
Cleaned, mopped and vacuumed the bar area.
Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
Closed out cash register and prepared cashier report.
Cleaned and changed ashtrays and emptied trash cans as necessary.
Cleaned shelving, mixers, cups, blenders and soda guns.
Retrieved liquor, wine and beer from various storage facilities.
Served each guest courteously, quickly and efficiently.
Maintained a consistent, regular attendance record.
Server, 06/2013 to 07/2014 Mtm, Inc. – Olathe, KS,
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Set dining tables according to type of event and service standards.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
4th Keyholder, 08/2012 to 07/2013 Kirklands – City, STATE,
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Trained new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an appropriate manner.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Earned management trust by serving as key holder, responsibly opening and closing store.
Reservationist, 04/2012 to 08/2012 Four Seasons Resort Management – City, STATE,
Reviewed account information and charges with guests during check-out.
Collaborated with maintenance and housekeeping to fix problems and make sure rooms were clean.
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Greeted and welcomed all guests with a smile.
Processed reservations properly.
Attendant, Cashier, Office, 04/2009 to 04/2012 Waterville USA – City, STATE,
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Verified customers' identity with cards.
Held accountable for a register.
Maintain proper guidelines and regulation when operating rides.
Enter all new employee information.
File and enter all new season passes.
Resolved client conflicts in an appropriate and timely matter.
Education
Associate of Science: Pre-Dentistry, Expected in 2014 Faulkner State Community College - , GPA:
Vice President of Communications of Phi Theta Kappa
Coursework includes: Speech and Communication, Sociology and Psychology
Strong Organizational Skills
High School Diploma: , Expected in 2012 Robertsdale High School - , GPA:
Member of Mu Alpha Theta, Student Government, Junior Executive, Interact, and National Honor Society.
Graduated with AP diploma.
Bachelor of Science: Biology, Expected in 2019 University of Alabama of Birmingham - , GPA:
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