- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Friendly Sales Associate adept at working in diverse retail and customer service environments. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
- Trusted key holder
- Exceptional communication skills
- Quick learner
- Strong client relations
- Proficient in cash management
- Cash flow management
- Credit card processing
| - Cash handling and management
- Goal-oriented
- Positive and friendly
- People-oriented
- Detail-oriented
- Exceptional time management skills
- Excellent work ethic
|
Server/Pubkeep, 07/2014 to Current
Ssp Group – Chicago, IL,
- Built long-term customer relationships.
- Routinely answered customer questions regarding merchandise and pricing.
- Recommended alternative items if product was out of stock.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Inventoried and restocked items throughout day.
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Upheld strict cash handling procedures.
- Verified that guests at the bar were of legal age.
- Refused service to intoxicated guests.
- Adhered to state laws regarding alcoholic beverage service.
- Cleaned, mopped and vacuumed the bar area.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Closed out cash register and prepared cashier report.
- Cleaned and changed ashtrays and emptied trash cans as necessary.
- Cleaned shelving, mixers, cups, blenders and soda guns.
- Retrieved liquor, wine and beer from various storage facilities.
- Served each guest courteously, quickly and efficiently.
- Maintained a consistent, regular attendance record.
Server, 06/2013 to 07/2014
Mtm, Inc. – Olathe, KS,
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
4th Keyholder, 08/2012 to 07/2013
Kirklands – City, STATE,
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Trained new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Reservationist, 04/2012 to 08/2012
Four Seasons Resort Management – City, STATE,
- Reviewed account information and charges with guests during check-out.
- Collaborated with maintenance and housekeeping to fix problems and make sure rooms were clean.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Greeted and welcomed all guests with a smile.
- Processed reservations properly.
Attendant, Cashier, Office, 04/2009 to 04/2012
Waterville USA – City, STATE,
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
- Verified customers' identity with cards.
- Held accountable for a register.
- Maintain proper guidelines and regulation when operating rides.
- Enter all new employee information.
- File and enter all new season passes.
- Resolved client conflicts in an appropriate and timely matter.
Associate of Science: Pre-Dentistry, Expected in 2014
Faulkner State Community College - ,
GPA:
- Vice President of Communications of Phi Theta Kappa
- Coursework includes: Speech and Communication, Sociology and Psychology
- Strong Organizational Skills
High School Diploma: , Expected in 2012
Robertsdale High School - ,
GPA:
- Member of Mu Alpha Theta, Student Government, Junior Executive, Interact, and National Honor Society.
- Graduated with AP diploma.
Bachelor of Science: Biology, Expected in 2019
University of Alabama of Birmingham - ,
GPA:
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