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Server/Pubkeep Resume Example

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SERVER/PUBKEEP
Professional Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Trusted key holder
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Detail-oriented
  • Exceptional time management skills
  • Excellent work ethic
Work History
Server/Pubkeep, 08/2014 to Current
J.Alexanders/Redland's Grill – Birmingham, Al
  • Built long-term customer relationships.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Recommended alternative items if product was out of stock.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Inventoried and restocked items throughout day.
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Upheld strict cash handling procedures.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.
  • Adhered to state laws regarding alcoholic beverage service.
  • Cleaned, mopped and vacuumed the bar area.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Closed out cash register and prepared cashier report.
  • Cleaned and changed ashtrays and emptied trash cans as necessary.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Served each guest courteously, quickly and efficiently.
  • Maintained a consistent, regular attendance record.
Server, 07/2013 to 08/2014
Grand Hotel Marriott Resort – Point Clear, Al
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Set dining tables according to type of event and service standards.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
4th Keyholder, 09/2012 to 08/2013
Kirklands – Spanish Fort, Al
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Trained new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Reservationist, 05/2012 to 09/2012
Four Seasons Resort Management – Orange Beach, Al
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to fix problems and make sure rooms were clean.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Greeted and welcomed all guests with a smile.
  • Processed reservations properly.
Attendant, Cashier, Office, 05/2009 to 05/2012
Waterville USA – Gulf Shores,Al
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Verified customers' identity with cards.
  • Held accountable for a register.
  • Maintain proper guidelines and regulation when operating rides.
  • Enter all new employee information.
  • File and enter all new season passes.
  • Resolved client conflicts in an appropriate and timely matter.
Education
Associate of Science: Pre-Dentistry, 2014
Faulkner State Community College -
  • Vice President of Communications of Phi Theta Kappa
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Strong Organizational Skills
High School Diploma: 2012
Robertsdale High School -
  • Member of Mu Alpha Theta, Student Government, Junior Executive, Interact, and National Honor Society.
  • Graduated with AP diploma.
Bachelor of Science: Biology, 2019
University of Alabama of Birmingham -
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Resume Overview

Companies Worked For:

  • J.Alexanders/Redland's Grill
  • Grand Hotel Marriott Resort
  • Kirklands
  • Four Seasons Resort Management
  • Waterville USA

School Attended

  • Faulkner State Community College
  • Robertsdale High School
  • University of Alabama of Birmingham

Job Titles Held:

  • Server/Pubkeep
  • Server
  • 4th Keyholder
  • Reservationist
  • Attendant, Cashier, Office

Degrees

  • Associate of Science : Pre-Dentistry , 2014
    High School Diploma : 2012
    Bachelor of Science : Biology , 2019

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