Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Dependable with years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with years of experience successfully serving customer busy, restaurants. Offering in-depth knowledge of craft beers and wine. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and wine selections. Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than years of related experience.
- Stocking and replenishing
- Menu memorization
- Dining area cleanliness
- Order delivery practices
- Guest relations management
- Guest seating arrangements
- Table setting
- Cash handling
- Communication skills
- Menu presentation
- Cash handling expert
- To-go order preparation
Cosmetologist
Grandbury, TX, 03/2019 - 07/2019
- Restocked salad bar and buffet for lunch and dinner service.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
City, STATE, 04/2019 - 06/2019
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Collected payments from clients and updated account balances.
- Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
City, STATE, 01/2018 - 12/2018
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Restocked salad bar and buffet for lunch and dinner service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Recognized for outstanding customer service.
- Served over 100 customers daily and up-sold specialty cuts to increase department profits.
- Consistently received a 100% rate of customer satisfaction.
- Consistently held the position of best performing store in the region.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Sustained a high performing team and minimized employee turnover.
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Resume Overview
School Attended
- LāAnse Creuse Highschool
- Dianne Pellerin Center
- Dorsey School of Beauty
Job Titles Held:
- Server/Hostess
- Receptionist/Salon Assistant
- Server
Degrees
- High School Diploma
- Certificate
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