Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Skills
First Aid/CPR
Team management
Customer service
Communications
Planning and coordination
Relationship development
Organization
Experience
Server/Hostess, 11/2019 to 05/2020 Mccoy's Building Supply – Bryan, TX,
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Answered phones politely and promptly, accurately recording and confirming reservations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Server/Hostess/To-Go Server, 08/2019 to 11/2019 Mccoy's Building Supply – Corpus Christi, TX,
Operated POS terminals to input orders, split bills and calculate totals.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Answered phones politely and promptly, accurately recording and confirming reservations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Greeted newly seated guests quickly and efficiently.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cashier, 09/2018 to 03/2019 Winn Dixie – City, STATE,
Provided assistance with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Cashier, 08/2017 to 02/2018 Target – City, STATE,
Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answering questions and offering advice.
Education and Training
High School Diploma: , Expected in 08/2020 Walter State Community College - Greeneville, TN GPA:
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