Server/Hostess Resume Example Applebee's - Marion Center, Pennsylvania

SERVER/HOSTESS

Summary

Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Skills

First Aid/CPR
Team management
Customer service
Communications

Planning and coordination
Relationship development
Organization

Experience

11/2019 - 05/2020Server/HostessApplebee's | Greeneville, TN

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Answered phones politely and promptly, accurately recording and confirming reservations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.

08/2019 - 11/2019Server/Hostess/To-Go ServerEl Leoncito Mexican And Cuban Restaurant | Titusville, FL

Operated POS terminals to input orders, split bills and calculate totals.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Answered phones politely and promptly, accurately recording and confirming reservations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Greeted newly seated guests quickly and efficiently.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

09/2018 - 03/2019CashierWinn Dixie | Titusville, FL

Provided assistance with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

08/2017 - 02/2018CashierTarget | Titusville, FL

Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answering questions and offering advice.

Education and Training

Expected in 08/2020High School Diploma
Walter State Community College | Greeneville, TN

Resume Overview

Companies Worked For:

Applebee's
El Leoncito Mexican And Cuban Restaurant
Winn Dixie
Target

School Attended

Walter State Community College

Job Titles Held:

Server/Hostess
Server/Hostess/To-Go Server
Cashier

Degrees

Expected in 08/2020 High School Diploma

Server/Hostess Resume Example

Resume Score: 80%

Resume Overview

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