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Server/Hostess Resume Example

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SERVER/HOSTESS
Summary

Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Skills
  • First Aid/CPR
  • Team management
  • Customer service
  • Communications
  • Planning and coordination
  • Relationship development
  • Organization
Experience
11/2019 - 05/2020Server/HostessCompany Name | City, State
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
08/2019 - 11/2019Server/Hostess/To-Go ServerCompany Name | City, State
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
09/2018 - 03/2019CashierCompany Name | City, State
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
08/2017 - 02/2018CashierCompany Name | City, State
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answering questions and offering advice.
Education and Training
Expected in 08/2020High School Diploma
Walter State Community College | City, State
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Resume Strength
  • Measurable results

Resume Overview

School Attended

  • Walter State Community College

Job Titles Held:

  • Server/Hostess
  • Server/Hostess/To-Go Server
  • Cashier

Degrees

  • Expected in 08/2020 High School Diploma

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