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As server, well-versed in guest services, food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining. Successful at building relationships with customers as well as increasing likelihood of repeat business.
Organized Representative dedicated to improve accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual that possesses superb data entry, time management and customer service skills. With over 5 years of experience providing quality administrative support to clients, policy development and staff management procedures. Excellent reputation for resolving problems, improving customer satisfaction, and save costs while increasing profits. Recognized consistently for performance excellence and contributions to success in the customer service industry. Strength in support and skills backed by training and continue to perform for years to come.
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- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales
- Assisted customers with locating and choosing merchandise in any store department.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Educated customers on promotions to enhance sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers by answering questions and fulfilling requests.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's CRM database.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Resolved customer complaints and addressed emergency requests and needs.
Valencia Community College - Orlando FL,
University of Phoenix - Orlando, FL,
Florida Career College - Orlando, FL,
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Resume Overview
School Attended
- Valencia Community College
- University of Phoenix
- Florida Career College
Job Titles Held:
- Server / Host
- Retail Sales Associate Worker / Driver
- Call Center Customer Service Representative
Degrees
- AA General Studies
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