Hardworking with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Skills
Price memorization
High-volume dining
Hors d'oeuvres service
Bussing expertise
Prompt table clearance
Effective customer upselling
Check payment processing
Food inspection
Menu knowledge
Food safety understanding
Dish preparation
Table setting arrangements
Dining customer service
Point of Sale (POS) system operations
Menu memorization
Seating assignment preparation
Effective sales techniques
Conflict and dispute resolution
Quality control
Safe food handling
Service prioritization
Experience
Server, 02/2020 - 03/2020 Commonwealth Assisted Living – Danville, VA,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Team Member, 03/2019 - 12/2019 Elsupermarkets – National City, CA,
Rotated through series of different stations each based on team needs.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Packed and scanned completed orders for accurate shipment to final destinations.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Trained new employees on positions to support team efficiency.
Worked hard to learn all required tasks quickly and maximize performance.
Corrected issues in timely manner to maintain productivity goals.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Upheld high standards of productivity and quality in all areas of operations.
Looked for ways to go above and beyond job requirements.
Hostess, 01/2019 - 03/2019 Marriott International – Midvale, UT,
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Inspected restrooms for cleanliness and availability of supplies multiple times per shift.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Answered telephone to provide establishment information and take party reservations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
Set up and decorated menu marketing boards with current specials information and drink features.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Checked menus to verify current selection availability and cleanliness.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Notified servers after seating parties in section for prompt service.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Answered questions about food and order statuses for waiting customers.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Answered customers' questions about hours, seating, current wait time and other information.
Education and Training
High School Diploma: , Expected in 05/2020 - Hurricane High School - Hurricane, UT GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
