Dedicated and dependable customer service representative with 10 years of experience in customer relations, and customer service. Retain qualities such as adaptability, time management, attention to detail, perceptiveness and communication. Driven to work diligently to accomplish all task at hand. Proficient in multi-line phone systems, Microsoft Office and database management. Seeking to obtain a position to best enhance my growth potential.
Skills
Leadership
Teamwork
Self motivated
Communication
Multi-line phone experience
Work well under pressure
Work History
Server, 02/2019 to Current Creekview Health Center – Pleasanton, CA,
Handled cash register, greeted/ served guests, cleaned dining area, answered the phone for pick up orders, handled cash, took stock of supplies.
Worked closely with management to organize inventory and receive new stock through company’s database.
Learned to properly inspect tools and machinery for organizational and safety purposes.
Inspected work station for possible hazards and violations of California Food Handler and Safety while addressing and correcting found issues promptly.
Competent in proper use of Hazmat Materials for cleaning and storing purposes.
Demonstrated excellent time management abilities, resulting in gained trust from the employer by proving to be dependable and adaptable to an ever-changing environment
Went through proper food handling training under the regulations according to the Department of Public Health
Office Manager, 08/2018 to 02/2019 Intellum, Inc. – Atlanta, GA,
Responsible for the review and consolidation of sales metrics on a daily basis to company leadership. Independently identified shortfalls and provided recommendations on way forward.
Handled accounts payable/receivable, time card management, payroll submission via companies pay platform. Maintained all files in an electronic filing system; while adhering to the Privacy Act of 1974.
Responsible for the management of de-conflicting of venues performance calendar; coordinated directly with musicians to ensure all requirements were met prior to arrival.
Analyze and resolve customers concern's regarding service, bills, and staff.
Worked closely with team to place supply order, organize inventory and receive new stock.
Inspected work station for possible hazards and violations of California Food Handler and Safety while addressing and correcting found issues promptly.
Demonstrated excellent time management abilities, resulting in gained trust from the employer by proving to be dependable and adaptable to an ever-changing environment.
Playground Supervisor, 02/2018 to 09/2018 Minot Public School – Minot, ND,
Oversaw children on playground to monitor safety and suitability of activities. Administered basic first aid to treat injuries or illnesses.
Served as role model for children by exercising appropriate decision-making and boundary-setting skills. Instructed children in proper ways to safely cross streets, including using crosswalk and watching traffic lights.
Developed key relationships with both adults and children through effective communication and purposeful engagement.
Assisted front office when short manned with duties to include: managing phone system, emailing, filing, copying, faxing assisting students and parents, and delivering items to their specified recipient. Specialize in customer service and keeping records of files and supplies.
Demonstrate the ability to gather information from reports and entering personal confidential information into computer databases.
Organized confidential files for students based on their personal information.
Salon Manager, 08/2007 to 11/2013 Petco – Clifton Park, NY,
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies. Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Utilized company database to manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Routed incoming mail and messages to relevant personnel without delay.
Managed appointments for multiple independent professionals, operated multi-line telephone system to independently handle over 150 calls each day, handled payments and created client service tickets for salon, all while providing exceptional customer service.
Independently validated time and processed payroll for approximately 50 total employees.
Tracked incoming and outgoing files and materials and maintained accurate records to eliminate potential discrepancies.
Education
GED: , Expected in 08/2017 Antelope Valley Adult School - , GPA:
: Nail Technician, Expected in 07/2011 Western Beauty Institute - Lancaster CA, GPA:
: , Expected in 11/2008 Career Care Institute - Lancaster - Lancaster, CA GPA:
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