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Customer service professional with thriving interpersonal and multitasking skills honed in a fast-paced customer focused environment. Highly energetic with an outgoing nature and positive attitude, bringing over 30 years of background in a multitude of roles, from serving to office administrator to upper management.
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- Developed rapport with guests by providing exceptional customer service, in turn, generating repeat business.
- Operated POS terminals and maintained accuracy while handling payments, giving change and printing receipts to customers.
- Gave hands on education to new servers on all aspects of their required duties and responsibilities.
- Oversaw recruitment, interviewing, hiring, training, evaluating, supervising, scheduling, and supporting of FOH staff.
- Completed office administration duties, such as payroll, accounting, reports and filings.
- Operated POS system to run reports and manage employee productivity and hours.
- Scheduled, organized, and was the liaison for parties, special events, and promotions.
- Organized and conducted FOH and BOH staff meetings, as well as, manager meetings.
- Responsible for tracking, ordering, retrieving, and stocking all beer and liquor inventory.
- Developed rapport with high volume of guests and assisted in generating repeat business by providing exceptional customer service.
- Use of POS system for managing employee hours and running financial reports.
- Reconciled daily transactions and balanced cash registers and safe.
Robert Morris University - Coraopolis, PA
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Resume Overview
School Attended
- Robert Morris University
Job Titles Held:
- Server/Bartender/Trainer
- GM/Manager/Office Admin/Trainer/Server/Bartender
- Manager/Shift Manager/Key Holder/Server/Bartender
Degrees
- Associate of Science
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