Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering over 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Personable professional consistently praised by management for exceeding annual sales. Available 25-40 hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge.
Skills
POS system operation
Teamwork
Inventory management
Accurate money handling
Cash register operation
Assessed customer product needs and interests in order to best recommend suitable items.
Customer assistance
Documentation and recordkeeping
Retail sales
Organization
Customer service
Operational improvement
Education and Training
Department of EducationViera, FL, Expected in 2009 ā āGED: - GPA:
Experience
Eagles Landing Restaurants - Server Charleston, SC, 06/2015 - 05/2016
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Promoted desserts, appetizers and specialty drinks.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Greeted newly seated guests quickly and efficiently.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Benchmark Hospitality - Lead Bartender Houston, TX, 10/2010 - 05/2015
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Worked with management to plan and implement special events to boost customer numbers and profits.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Conducted proper housekeeping, including scrubbing with bleach and wiping down all surfaces to clean bar area.
The Paradies Shops - Server/Bartender Los Angeles, CA, 03/2011 - 12/2012
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Managed closing duties, including restocking items and reconciling cash drawer.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Sent orders to kitchen staff by handwritten ticket orders.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Answered phones politely and promptly, accurately recording and confirming reservations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
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