High-energy individual skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Adaptable, quick learner who would be both a joy and asset to any team.
Skills
Sales Techniques
Liquor, wine and food service
Food safety understanding
Check payment processing
High-volume dining
Effective customer upselling
Point of Sale (POS) system operations
Regulatory compliance
Quality control
Relationship management
Service prioritization
Menu knowledge
Dining customer service
Wine pairings
Menu memorization
Price memorization
Credit card payment processing
Technologically savvy
High-energy attitude
Sales expertise
In-store support
Inbound and Outbound Calling
Store maintenance
Courteous demeanor
Problem-solving abilities
Process optimization
Adaptive team player
Promotional support
Customer relations
Shipping and receiving understanding
Quality assurance controls
Education and Training
Florida International UniversityMiami, FLExpected in ā ā:Biological Science - GPA:
Broward CollegeFort Lauderdale, FLExpected in ā āAssociate of Science: - GPA:
Coconut Creek High SchoolCoconut Creek, FLExpected in ā āHigh School Diploma: - GPA:
Experience
Edgewater Beach Resort Management, Inc. - Server Panama City Beach, FL, 02/2021 - Current
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Led team in carrying out day-to-day tasks with customer service program in mind.
Monitored customer movements and quickly cleared empty tables for future customers.
Sessions Ii - Bartender San Francisco, CA, 03/2010 - 02/2021
Balanced daily registers and generated sales reports for management.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Made product recommendations to customers based on preference, food pairings and special promotions.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Worked with management to plan and implement special events to boost customer numbers and profits.
Maintained current list of available ride services for inebriated customers.
Upsold customers from shelf to premium brands to help boost sales.
Trained new bartenders on drink preparation and upselling techniques.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Collected and organized daily till totals and tips.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Ordered inventory to meet expected demand with adequate stock.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Neatly sliced and pitted fruit or garnishing drinks.
Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Monitored bar inventory and promptly restocked low items before depletion.
Arranged bottles and glasses behind bar to make attractive displays.
Akzo Nobel N.V. - Customer Service Representative Cologne, MN, 01/2009 - 05/2010
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Trained new employees on procedures and policies to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Upheld strict quality control policies and procedures during customer interactions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Consulted with customers to determine best methods to resolve service and billing issues.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Made outbound calls to obtain account information.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Documented conversations with customers to track requests, problems and solutions.
Upheld privacy and security requirements established by HIPPA laws.
Confirmed active insurance policies
C-A-L Ranch - Cashier Saint George, UT, 04/2006 - 05/2008
Operated cash register, collected payments and provided accurate change.
Verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Answered all incoming calls and directed as appropriate.
Processed customers' payments and provided receipts.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Led team in carrying out day-to-day tasks with customer service program in mind.
Entered customer food orders into computer system.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
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