Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Skills
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Experience
Server, 01/2016 - 08/2017
Mattel Inc. – Katy, TX,
Mattel Inc. – Katy, TX,
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Prepared salads and appetizers to back up kitchen staff.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cashier , 10/2017 - 03/2018
Dairy Queen – Banks, OR,
Dairy Queen – Banks, OR,
- Drove sales and add-on purchases by promoting specific item options to customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
Hostess , 04/2014 - 09/2015
Jackson Hosptial & Clinic – Montgomery, AL,
Jackson Hosptial & Clinic – Montgomery, AL,
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Front Desk Receptionist, 04/2019 - 09/2019
Centers For Specialty Care Group – Schenectady, NY,
Centers For Specialty Care Group – Schenectady, NY,
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Monitored reservations to track incoming parties and special events.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
- Managed all front desk operations for busy high-volume hotel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- When slow helped in housekeeping
Education and Training
: Law, Expected in
CNAC - Washington, PA
CNAC - Washington, PA
High School Diploma: , Expected in 06/2015
Chartiers-Houston High School - Houston, PA
Chartiers-Houston High School - Houston, PA
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School Attended
- CNAC
- Chartiers-Houston High School
Job Titles Held:
- Server
- Cashier
- Hostess
- Front Desk Receptionist
Degrees
- Some College (No Degree)
- High School Diploma
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