Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Cheerful waitress/server always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintaining all service standards and following safe service regulations. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation along with safety and sanitation guidelines. Excellent memorization skills with outgoing, personable attitude. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Skills
Customer service
Customer Complaint Resolution
Payment processing
Relationship development
Communications
Menu Memorization
Order Delivery Practices
Table Setting Knowledge
Menu presentation
Communication skills
Dining area cleanliness
Conflict Resolution
Stocking
Greeting and seating guests
Problem resolution
Organization
High-Volume Dining
Bill Computation
Order Accuracy
Guest relations
Accurate money handling
Work History
Server, 01/2019 - 03/2020 Applebee's – Atlantic City, NJ,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Hwy 55 Burgers Shakes & Fries, 03/2018 - 08/2018 Jason Hall – City, STATE,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Helper/Cleaner , 02/2016 - 02/2018 Scott Palmer – City, STATE,
Utilized chisels and scrapers to prepare material shape in preparation for sanding.
Recognized material deformation such as knots and used appropriate tools to blend surfaces.
Adjusted or removed protruding hardware to smooth furniture or materials requiring painting.
Utilized variety of woodworking tools to smooth surfaces in preparation for staining and painting.
Applied filler compound to imperfections or fractures in material to smooth and prepare for finishing.
Applied new stain and sanded old stain down to give distressed look to materials.
Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
Finished furniture with high-quality finishes through careful application of compounds such as stain, oil and paint.
Produced smooth finishes by removing imperfections before and after applying coats.
Protected final finishes by applying lacquers and other sealants.
Drove operational improvements which resulted in savings and improved profit margins.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Handled equipment, chemicals and materials properly and with caution.
Education
High School Diploma : Basic Courses , Expected in 05/2018 - Lancaster High School - Lancaster, SC GPA:
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