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Server Resume Example

Resume Score: 80%

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MP
SERVER
Professional Summary

Cheerful waitress/server always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintaining all service standards and following safe service regulations. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation along with safety and sanitation guidelines. Excellent memorization skills with outgoing, personable attitude. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Customer service
  • Customer Complaint Resolution
  • Payment processing
  • Relationship development
  • Communications
  • Menu Memorization
  • Order Delivery Practices
  • Table Setting Knowledge
  • Menu presentation
  • Communication skills
  • Dining area cleanliness
  • Conflict Resolution
  • Stocking
  • Greeting and seating guests
  • Problem resolution
  • Organization
  • High-Volume Dining
  • Bill Computation
  • Order Accuracy
  • Guest relations
  • Accurate money handling
Work History
01/2019 to 03/2020ServerCompany Name | City, State
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
03/2018 to 08/2018Hwy 55 Burgers Shakes & FriesCompany Name | City, State
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
02/2016 to 02/2018Helper/Cleaner Company Name | City, State
  • Utilized chisels and scrapers to prepare material shape in preparation for sanding.
  • Recognized material deformation such as knots and used appropriate tools to blend surfaces.
  • Adjusted or removed protruding hardware to smooth furniture or materials requiring painting.
  • Utilized variety of woodworking tools to smooth surfaces in preparation for staining and painting.
  • Applied filler compound to imperfections or fractures in material to smooth and prepare for finishing.
  • Applied new stain and sanded old stain down to give distressed look to materials.
  • Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
  • Finished furniture with high-quality finishes through careful application of compounds such as stain, oil and paint.
  • Produced smooth finishes by removing imperfections before and after applying coats.
  • Protected final finishes by applying lacquers and other sealants.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Handled equipment, chemicals and materials properly and with caution.
Education
05/2018High School Diploma | Basic Courses Lancaster High School, City, State
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Resume Overview

School Attended

  • Lancaster High School

Job Titles Held:

  • Server
  • Hwy 55 Burgers Shakes & Fries
  • Helper/Cleaner

Degrees

  • 05/2018 High School Diploma | Basic Courses

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