Dynamic restaurant professional with 9 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Outgoing Server/Bartender/Hostess skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Experienced food service professional with solid background in Restaurant environments and willingness to take on any task to support team needs. Knowledgeable about safe food handling requirements and order taking. Successful at maximizing satisfaction with speedy assistance.
Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
Adaptable Server/Bartender/Hostess offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 9 years of experience with Restaurant and Catering food service.
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- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Placed reservations through phone.
- Served average of 35 patrons daily at breakfast/ lunch restaurant and an additional restaurant dinner hours only with consistent recommendations for exceptional service.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Promoted desserts, appetizers and specialty drinks.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 35%.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Assistant to the Area Supervisor of Accounts Payable and Auditing for a team of approximately 30 employees.
- Oversaw training of all new hires for Accounts Payable and Auditing of Military payment vouchers for Soldiers coming home from overseas duties.
- Entered all data daily into the military computer system. Some Excel
- I handled all the difficult vouchers that required extensive knowledge of the Regulations for correct filing of vouchers. I also had extensive experience for aquiring proper documentation necessary for full payments. One mistake in filing and the whole process would have to start over. It was essential that i know how to process everything correctly to ensure the soldier would receive his pay in a timely manner for their family, necessities, etc...
- Handled contacting and communicating with various soldiers to assist them in retreiving everything they required to recieve the best benefits on their vouchers.
- I was the person the soldiers would call for help / questions they had regarding any issues they may have.
- Acted as an instructor on a special assignment to Edinburgh to help incoming soldiers fill out their voucher forms properly. Taught from 5:00 a.m. to 4:00 p.m. to several classes throughout the day consisting of approximately 50 soldiers per class.
- Received an award for my help regarding this particular Edinburgh duty.
- Audited my area's processed vouchers, making necessary corrections before finalizing.
- Handled all employee questions, issues, regarding voucher payments and auditing.
- Always exceeded the required quota of vouchers projected to our department.
- Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Managed and maintained client book of accounts and weekly sales records.
- Boosted monthly sales by 30% and exceeded lead conversion and sales goals.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Used artistic ability to help create new styles for the products and showed customers how they can easily do the styles themselves. This activity helped sales tremendously.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met or exceeded revenue objectives by promoting custom die cast parts for companies like Hewlett Packard and ITT Canon; account and sales follow-up calls.
- Resolved average of 25 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- I always gave the customer an honest timeframe for the finished die cast part so they can plan accordingly to their company deadlines.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Set up and activated customer accounts.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Interviewed customers regarding diecast ssues and reported feedback to management team.
I was paying out of pocket and did not want to get a school loan.
It was a bit difficult for me to keep up with the payments so i had to let it go at the time. I did get to complete 2 years and had an A average throughout all my classes.
I'd like to add that i also served in the US Airforce for 2 years from 1991-1993. Serving at Osan Korea for a year as a Radio News Broadcast Specialist and also as a DJ there.
Next duty after Korea was to Aviano Airbase serving as a TV News Reporter doing stories in remote areas. I did all my own writing, filming, editing, interviewing and voice recordings for the local and any international news assigned to me. I carried all the "dated" equipment myself which weighed approximately 40 lbs, walking for extensive distances with multiple gear on challenging terrain.
Honorable Discharge
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School Attended
- Herron Art School IUPUI
Job Titles Held:
- Server/ Bartender/Hostess
- Accounting Manager
- Sales Manager
- Customer Service Representative
Degrees
- Some College (No Degree)
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