Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable server with 3 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Dedicated server for well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Skills
Order accuracy
Stocking and replenishing
Beverage preparation
Cash handling
Order delivery practices
Hospitality service expertise
Table setting knowledge
Food preparation and safety
Food running
Ordering procedures
Team Leadership
Point of Sale Knowledge
Ordering Procedures
Food spoilage prevention
Work History
05/2019 to CurrentServer/bartender Paradies Lagardère Travel Retail | Denver, CO,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Served needs of more than 40 customers in busy Short staffed environment.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 20 %.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Increased sales from $ 50 to $ 70 by upselling Appetizers and alcohol to customers.
Prepared beverages and filled food orders for customers.
Bussed and reset 45 tables per shift, working efficiently to keep dining room and work areas clean.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Generated higher ticket averages by training 10 employees on suggestive up-selling techniques.
Handled $250 in cash on daily basis, which built trustworthiness and loyalty with owners.
Maintained accurate cash drawer of $250 per shift.
Waited on up to 10 customers at bar and at least 7 -tables in the bar area.
Set up glassware, liquor and other necessary supplies for special events.
Closed out cash register with 95 % accuracy and prepared cashier report.
Set up bar for operation, obtained cash bank and stocked service bar.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100 % compliance for inspections.
10/2018 to 05/2019ServerOtg | Saint Paul, MN,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Increased sales from $40 to $50 by upselling appetizers and alcohol to customers.
Served needs of more than 25 customers in busy Stressful environment.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 10 %.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset 40 tables per shift, working efficiently to keep dining room and work areas clean.
Greeted and maintained relationships with regular customers.
01/2018 to 06/2018Line OperatorTeeny Foods | Portland, OR,
Checked inventory supply and stock bins to maintain proper stock levels.
Inspected finished products for quality and adherence to customer specifications.
Followed job order for product specifications, dimensions, tolerances and sequence of operations.
Followed best manufacturing practices for operation of production equipment.
Maintained optimal equipment performance by carrying out simple hourly maintenance on machines, including Check screws and Checking drill
Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
Maintained excellent attendance record, consistently arriving to work on time.
05/2016 to 04/2017Crew Member/manager McDonald's | City, STATE,
Set and oversaw weekly and special event menu plans.
Monitored food preparation, production and plating for quality control.
Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Collaborated with team members to complete orders.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Checked completed orders for accuracy and bagged meals for easy carrying.
Cooked batches of food according to standard recipes.
Performed shift change tasks each day to keep store efficient and neat.
Maintained clean, sanitized and well-organized food preparation zones.
Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in 04/2015High School Diploma | Athens High School, Athens, ALGPA:
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